Advanced Insights Analyst

Requisition Number: 178616

Position Title: Advanced Analyst

External Description:

Advanced Insights Analyst

We want you to join us. We're hiring an Advanced Insights Analyst within EA's Customer Experience organization.

You're the questioning type and have a passion to analyze big data to understand user behavior, and experiences as they relate to the customer experience. You want to understand why things happen and you want to share insights with others to improve Operations. You are a business analyst and want to identify and measure improvements.

A day in the life of an Advanced Insights Analyst looks like:

· Work across Insights, Operations, PMO, Product Development and Game Development Studios providing consultation and analysis to understand customer pain points and opportunities focusing on the customer journey

· Monitor CE KPIs, identify improvement opportunities, understand the WHY

· Work with other teams and partners to identify trends and areas for improvement

· Provide reporting and support inquiries for all of our partner teams and studios

· Review impacts across multiple regions to understand player and advisor differences and how those impact operational indicators

· Prioritize your workload to handle curveballs, provide updates, and communicate to the organization

· Manage the story and actions performed by the business that impact metrics

· Mentor other members within the Insights team

 

So how does the Advanced Insights Analyst make great experiences for players? They:

· oversee metrics and focus areas for all supported teams, defining and delivering improvements to help advisors and players

· identify the pain points, bottlenecks, and general blockers to deliver a signature player experience

· organize workshops to focusing on opportunities identified including people, process, and technology components working across operations and programs to create the right solutions

· understand how to measure opportunities and impact identified, with ROI models, causal analysis, diff-in-diff, linear and logistic regression and other analytical techniques

· propose policy, process, and integration changes across EA that allow us to provide a seamless player experience

· bridge all supported teams and Insights to improve storytelling of performance, dashboard development, and communication regarding data quality

· build relationships with WWCE teams and avoiding duplication of efforts

· provide either in-depth expertise or a high-level summaries depending on the size and leadership-level of your audience

 

If you're interested, you'll need these skills or experiences:

· 8 or more years experience in analytics workspace, specific to Customer Experience and Contact Centers

· a Master’s degree in a relevant field

· mastery level of knowledge with SQL

· mastery level of knowledge with R or Python specific to analytics and statistics

· dashboard development using Tableau, Looker or other reporting platforms

· understand how to extract and load data using API calls

· working knowledge of project management framework and techniques

· experience working with complicated workflows across multiple channels, tech tools, and resource groups

· Google Analytics, Google Optimize, A/B Testing

· gaming industry passion

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Community / Marketing Title: Advanced Insights Analyst

Company Profile:

We are a global team of creators, storytellers, technologists, experience originators, innovators and so much more. We believe amazing games and experiences start with teams as diverse as the players and communities we serve. At Electronic Arts, the only limit is your imagination.

EEOText:

About Electronic Arts

Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.

We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Days Open: 24

Can this position be remote?: 0

EEO Employer Verbiage:

About Electronic Arts

Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.

We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.