Site Reliability Engineer

Requisition Number: 178217

Position Title: Site Reliability Engineer II

External Description:

The multi-disciplined Player & Quality Insights team focuses on understanding player behaviour and designing player feedback events across our entire portfolio of games, to help game teams develop the games and experiences our players want to play. We are a player-inspired team where every major decision starts with who we make games for.

You will work within the Technical Operations team for delivering content and experiences for our playtesters, both in our global physical research labs and remote labs in this role. Reporting to the TechOps Lead, you will ensure technical delivery is appropriate, safe and secure. You will also work with your team and partners to develop the systems and practices for PQI content delivery.

What's in it for you? Glad you asked!

• You will work with Operations and Engineers across all game teams and platforms.

• Comfortable working with all teams, diverse domain experts across different time zones.

• Prioritise the player first, ensuring that content is delivered with the community in mind while still accounting for development constraints such as timelines, platforms, and budgets.

• Be a process advocate. Both for efficiencies for your team and for systems that reduce the time to players.

• Mentor and cultivate junior team members across the team.

Qualifications and Knowledge

• 5 years of experience in a development operations environment.

• 2 or more years’ experience with desktop support hardware & software troubleshooting, imaging, hardware installations, LAN/WAN management, Server patching.

• Experience working directly with Virtualization, Containerization, Cloud computing (AWS preferred), VMWare ecosystems Kubernetes, or Docker.

• Experience with Open Broadcast Studio (OBS), creating scenes, installing peripherals within OBS.

• Experience working directly with platforms and networks preferred (PC, Console, Mobile, Cloud).

• Preferred experience with Python scripting, Zabbix, Videos Capture, PARSEC.

• Excellent knowledge of production lifecycle stages and processes.

• Experience excelling in a diverse & distributed team.

• Ability to advocate for the best player principles.

City:

State:

Community / Marketing Title: Site Reliability Engineer

Company Profile:

We are a global team of creators, storytellers, technologists, experience originators, innovators and so much more. We believe amazing games and experiences start with teams as diverse as the players and communities we serve. At Electronic Arts, the only limit is your imagination.

EEOText:

About Electronic Arts

Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.

We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Days Open: 49

Can this position be remote?: 1

EEO Employer Verbiage:

About Electronic Arts

We exist to inspire the world to play. Through innovative technology and immersive storytelling, we deliver new ways of experiencing worlds of interactive entertainment for our millions of players worldwide. Our strength lies in the diversity of our people, combining creativity, innovation and passion. We fully champion inclusive culture, and provide opportunities for growing, learning, and leading that allows for the most impactful and rewarding work of our teams’ careers. 

 

We put our people first, and we make sure they’re taken care of both in and out of the office. As we reflect on our learnings and successes from remote work, we aim to provide dynamic, collaborative and flexible work environments for our teams. Our employees connect through our Employee Resource Groups, which are actively involved in driving business decisions every step of the way. But our support doesn’t end at the workplace—we also encourage a balanced lifestyle with paid time off and new parent leave, free video games, fitness reimbursement and more. 

 

Our goal is to provide a safe, respectful and inspiring workplace for all of our employees. Through our diversity, equity, inclusion and social responsibility programs, we’re doing the work to give everyone the space to be their full selves while giving back to our community. We’re looking for problem-solvers, game-changers, innovators, dreamers, doers—people that are ready to move the needle and build on our success. As our industry accelerates, we aren’t just keeping up—we’re staying ahead of the game.

 

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. Electronic Arts also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.