Director of Operations - Player Quality & Insights
Location: Vancouver, BC, Canada
Requisition Number: 176529
Position Title: Director, Operations
Director of Operations – Player and Quality Insights, Certification and Compliance, QVS Technology
Electronic Arts Inc. is a global interactive entertainment software company. EA delivers games, content and online services for Internet-connected consoles, personal computers, mobile phones and tablets.
Our growing team provides our game teams with the insights needed to help them understand the quality of our player's experience through both quantitative and qualitative data, helping them translate feedback into actions and by providing a view into the game's overall quality trajectory. You will help to coordinate our world-wide approach to experiential quality across our studios and development teams.
As the Director of Operations, you will drive activities from our teams including User Experience Research, Operations and Technology.
If you are passionate about delivering the best possible player experiences, this is a role of a lifetime.
The ideal Director of Operations is passionate about delivering high-quality experiences across our worldwide studios and portfolio.
You will report directly to the Head of Player and Quality Insights and oversee the operationalization of the global strategy, budget, staffing and risk management. You will also will foster operational excellence and the development of our worldwide operations team.
We are an equal opportunity employer, who welcomes all qualified candidates. We value diverse teams, unified through collaboration, culture and craft, and encourage our team members to bring their unique perspectives to the table.
Community / Marketing Title: Director of Operations - Player Quality & Insights
We are a global team of creators, storytellers, technologists, experience originators, innovators and so much more. We believe amazing games and experiences start with teams as diverse as the players and communities we serve. At Electronic Arts, the only limit is your imagination.
About Electronic Arts
Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.
We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.
Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.
Days Open: 34
Can this position be remote?: 1
EEO Employer Verbiage:
About Electronic Arts
We exist to inspire the world to play. Through innovative technology and immersive storytelling, we deliver new ways of experiencing worlds of interactive entertainment for our millions of players worldwide. Our strength lies in the diversity of our people, combining creativity, innovation and passion. We fully champion inclusive culture, and provide opportunities for growing, learning, and leading that allows for the most impactful and rewarding work of our teams’ careers.
We put our people first, and we make sure they’re taken care of both in and out of the office. As we reflect on our learnings and successes from remote work, we aim to provide dynamic, collaborative and flexible work environments for our teams. Our employees connect through our Employee Resource Groups, which are actively involved in driving business decisions every step of the way. But our support doesn’t end at the workplace—we also encourage a balanced lifestyle with paid time off and new parent leave, free video games, fitness reimbursement and more.
Our goal is to provide a safe, respectful and inspiring workplace for all of our employees. Through our diversity, equity, inclusion and social responsibility programs, we’re doing the work to give everyone the space to be their full selves while giving back to our community. We’re looking for problem-solvers, game-changers, innovators, dreamers, doers—people that are ready to move the needle and build on our success. As our industry accelerates, we aren’t just keeping up—we’re staying ahead of the game.
Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. Electronic Arts also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.