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Senior Product Manager

Location: United Kingdom

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This position is no longer open.

Requisition Number: 176303

Position Title: Sr. Product Manager

External Description:

Senior Product Manager, IT – Software Asset Management

Location: Guildford, UK

Hybrid Work Option: Yes

 

Responsibilities:

You will report to the Director of Product & Customer Success (as part of the EAIT Business Management team) and will be responsible for building the next generation of IT products to prepare our organization for the management of business operations of the future.  Working with IT functions across the company, you will identify impactful opportunities and work with delivery teams to make solutions come to life!

 

Create product line vision, objectives and roadmap based on solving stakeholder and customer’s biggest problems 

  • Work with stakeholders to understand business objectives and projects, aligning the product strategy and roadmap to their needs
  • Uncover underlying customer needs by understanding end user perspectives and pain points (focusing on the “why”) through effective research, empathy building and sentiment monitoring
  • Influence others to make the case for change and decide what problems to invest in 
  • Collaborate with relevant stakeholders to define objectives that drive cohesive end to end experiences
  • Determine product strategy and roadmap that aligns with EA’s broad product ecosystem, considering industry trends, vendor marketspace and organizational priorities

 Determine what capabilities and delivery approach will have the biggest return on investment

  • Working with Customer Success Managers, transform research insights or customer requests into prioritized capabilities that solve the underlying need 
  • Define, document and effectively communicate customer journey, process maps and detailed user stories/feature requirements 
  • Partner with engineering, UX and where appropriate external vendors to assess build vs. buy options, focused on delivering simple and scalable solutions with a reasonable time to value 
  • Clearly communicate trade-offs and fit gap analysis to drive product decisions and set stakeholder expectations 

 Manage delivery cycle to take ideas from concept to implementation 

  • Refine requirements based on prototyping, hands on testing and iterative feedback, acting as a bridge between customer desires and technical realities
  • Drive end to end product release including feature design & development, integrations, data migration, cutover from legacy applications, support, etc.
  • Proactively manage delivery plans, issues and decisions, anticipating risk and ensuring focus stays on maximizing value within timeline and resource constraints 
  • Manage budget and spend, optimize return on investments
  • Track and communicate progress while managing customer, stakeholder and leadership expectations

 Manage change and continuously improve product to adapt to changing customer needs 

  • Facilitate collaboration with stakeholder groups to drive process, people and policy changes as necessary to enhance product changes 
  • Build awareness, excitement and knowledge of new features through various customer communication channels and potentially training material creation and facilitation of training sessions 
  • Working with Customer Success Managers, solicit customer feedback and analyze data to constantly test, learn and evolve product and approach

 Directly and indirectly manage work of other product managers

  • Provide oversight and coaching to less senior team members, including detailed quality reviews 
  • Bridge decisions, issues and focus of various products to ensure product line as a whole is delivering a consistent user experience while optimizing resources 

Qualifications/Skills:

  • Business / Computer Science Degree or equivalent professional qualifications
  • Demonstrated ability to build subject matter expertise and customer empathy which is effectively applied to create successful products
  • Will consider 8-10 years industry experience in either product, business analyst or program management roles with recent product management experience and understanding
  • Experience of products & processes in the Software and Asset Management area
  • Ability to drive work across an organization
  • Demonstrated ability to achieve strategic vision and tangible goals in a complex, ambiguous, and fast paced environment through: 
    • Proactive, organized and detailed planning including timeline & budget considerations 
    • Comprehensive end to end thinking
    • Anticipation of potential issues with ability to drive creative solutions
    • Strong strategy, decision making and prioritization skills
    • Driving change and adapting to change
  • Excellent verbal and written communication and influencing skills to convey ideas and manage conflict including: 
    • Facilitation of small and large meetings or workshops
    • Creation of written deliverables (presentations, documentation, emails, etc.) targeted for customers, team, stakeholders and executives
    • Communication of current and future product capabilities

 

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Community / Marketing Title: Senior Product Manager

Company Profile:

We are a global team of creators, storytellers, technologists, experience originators, innovators and so much more. We believe amazing games and experiences start with teams as diverse as the players and communities we serve. At Electronic Arts, the only limit is your imagination.

EEOText:

About Electronic Arts

Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.

We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Days Open: 55

Can this position be remote?: 0

EEO Employer Verbiage:

About Electronic Arts

Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.

We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

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