filler

Sr. Internal Communications and Experience Specialist

Location: Austin, TX, USA

Apply

Requisition Number: 175293

Position Title: Senior Communications Specialist

External Description:

Senior Internal Communications & Experience Specialist, EA Customer Experience 

We are hiring a Senior Internal Communications & Experience Specialist to join EA's Worldwide Customer Experience (WWCE) organization.

WWCE exists to help the world play. We support players across the globe in 13+ languages and value employees that will bring new ideas and perspectives to help make WWCE a great place to be and be from. We celebrate diversity and inclusion and aim to create great experiences for our employees as often as our players. We're looking for people that will come to the office or Zoom meeting excited to work and ready for some fun.

As a Senior Internal Communications & Experience Specialist, you report to the Internal Communications & Experience Manager. You’re passionate about communicating information in a creative and effective way. You partner with people across the organization to develop communication and experience plans, give advice on what and how to communicate a tricky message and write some communications yourself. You’re a connector—filling information gaps by suggesting which comm channels are best to get the message out. You can communicate messages that your audience actually wants to read and have a knack for creativity in everything you do—from writing a news article to presenting a comm plan to emailing a group of reviewers. You’re a natural communicator and word nerd—you’re comfortable leading conversations and you like teaching others what you know. 

A typical day in the life of a Senior Internal Communications & Experience Specialist:

  • You create messaging and materials for our internal comms and experience campaigns.
  • You manage an editorial calendar that includes multiple types of content across several channels. 
  • You develop communication and experience plans for key projects and partner with stakeholders to execute. 
  • You give advice on, and help outline emails and presentations.
  • You source stories and write articles for our weekly newsletter and content for our main Slack channels.
  • You plan impactful virtual events and leadership communications. 
  • You attend meetings to hear what programs are coming up so you can recommend when and how they should tell people about them.
  • You proactively reach out to stakeholders, make recommendations and influence communication and experience decisions. 
  • You use tools and creative solutions to measure the effectiveness of your work and report how we can use these metrics to improve future campaigns and messaging.
  • You create, maintain, and promote brand guidelines in all our communications.
  • You advocate for the team’s strategy,  campaigns, and brand.
  • You seek opportunities to collaborate both inside and outside of the team, working with key influencers to effect change in projects and throughout the organization.

 

If you’re interested in this role, you’ll need these qualifications:

  • 5+ years experience in internal communications, writing, or related fields.
  • A bachelor’s degree or graduate degree in communications or marketing-related fields are preferred. 
  • Experience managing internal communication campaigns and channels and measuring their effectiveness. 
  • Experience producing content across a variety of channels, including video, and live events such as all-hands meetings.
  • Experience switching between strategic, long-term thinking and fast, daily execution.



Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At EA we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.   



City:

State:

Remote?: 0

Community / Marketing Title: Sr. Internal Communications and Experience Specialist

Company Profile:

Electronic Arts is the leading interactive entertainment company, powered by innovative technology. We create incredible experiences for millions of players around the world. But what matters most is our people who inspire us, and the world, to play. As we bring new forms of entertainment to people around the world, we need creative, collaborative, diverse and adaptable people to keep making Electronic Arts better.

EEOText: About EA We exist to inspire the world to play. Through innovative technology and immersive storytelling, we deliver new ways of experiencing worlds of interactive entertainment for our millions of players worldwide. Our strength lies in the diversity of our people, combining creativity, innovation and passion. We fully champion inclusive culture, and provide opportunities for growing, learning, and leading that allows for the most impactful and rewarding work of our teams’ careers. We put our people first, and we make sure they’re taken care of both in and out of the office. As we reflect on our learnings and successes from remote work, we aim to provide dynamic, collaborative and flexible work environments for our teams. Our employees connect through our Employee Resource Groups, which are actively involved in driving business decisions every step of the way. But our support doesn’t end at the workplace—we also encourage a balanced lifestyle with paid time off and new parent leave, free video games, fitness reimbursement and more. Our goal is to provide a safe, respectful and inspiring workplace for all of our employees. Through our diversity, equity, inclusion and social responsibility programs, we’re doing the work to give everyone the space to be their full selves while giving back to our community. We’re looking for problem-solvers, game-changers, innovators, dreamers, doers—people that are ready to move the needle and build on our success. As our industry accelerates, we aren’t just keeping up—we’re staying ahead of the game. Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. Electronic Arts also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Date Opened: 2022-08-18 18:37:28.023

EEO Employer Verbiage:

About EA

We exist to inspire the world to play. Through innovative technology and immersive storytelling, we deliver new ways of experiencing worlds of interactive entertainment for our millions of players worldwide. Our strength lies in the diversity of our people, combining creativity, innovation and passion. We fully champion inclusive culture, and provide opportunities for growing, learning, and leading that allows for the most impactful and rewarding work of our teams’ careers. 

 

We put our people first, and we make sure they’re taken care of both in and out of the office. As we reflect on our learnings and successes from remote work, we aim to provide dynamic, collaborative and flexible work environments for our teams. Our employees connect through our Employee Resource Groups, which are actively involved in driving business decisions every step of the way. But our support doesn’t end at the workplace—we also encourage a balanced lifestyle with paid time off and new parent leave, free video games, fitness reimbursement and more. 

 

Our goal is to provide a safe, respectful and inspiring workplace for all of our employees. Through our diversity, equity, inclusion and social responsibility programs, we’re doing the work to give everyone the space to be their full selves while giving back to our community. We’re looking for problem-solvers, game-changers, innovators, dreamers, doers—people that are ready to move the needle and build on our success. As our industry accelerates, we aren’t just keeping up—we’re staying ahead of the game.

 

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. Electronic Arts also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Click here to view our Data Privacy Policy.

google-site-verification: google7f7a22bb8fdf2c3d.html