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Senior Desktop IT Support Engineer

Location: Marina Del Rey, CA 90292, USA

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Requisition Number: 175171

Position Title: IT Specialist I

External Description:

EA IT

Senior Desktop Support Engineer

Location: Marina Del Rey, California US

We are EA

And we make games – how cool is that? In fact, we entertain millions of people across the globe with the most amazing and immersive interactive software in the industry. But making games is tough. That’s why we employ the most creative and passionate people in the industry.

Team:

We are the IT team who supports AAA game development in a highly collaborative environment at our Los Angeles studios; Respawn Entertainment, Ripple Effect, EA Mobile, and Industrial Toys at Electronic Arts (EA).

Come help us power the future of play with the teams developing the Battlefield franchise and more.

Responsibilities

  • Collaborate with Desktop support engineering team that is responsible for: Imaging, New machine setup, PC refreshes, Hardware replacements, Software Licensing and provide Tier 3 IT support for employees (onsite and remote)
  • Incident Management – Responding, tracking, resolving, and performing root cause analysis to prevent reoccurring issues on escalated/assigned tickets as per the Service Level Agreements (SLA) and Key Performance Indicators (KPI) and deliver world-class customer service
  • Asset Management – Tracking and updating company asset records in Asset Panda
  • You will identify challenges/opportunities and develop technical solutions through automation, scripting and engineering best practices
  • You will act as liaison between Business Stakeholders, Site IT, and Global IT Functions
  • Be a reference for team members for all technical issues in his/her field of expertise, and act as a mentor for all team members
  • Serve as last escalation point to internal IT team & resolve the most complex technical issues in his/her field of expertise
  • Participate in additional technology initiatives as required - Assisting with server and network upgrades, office moves and technology rollouts
  • Develop positive relationships with the business and other functions at all levels
  • Collaborate with global IT team members to ensure consistent IT services to our business users
  • Look to improve all aspects of the Desktop Support Engineering functions continually

Required Qualifications

  • Bachelor’s degree or professional training/certifications related to areas of responsibilities or equivalent work experience
  • You have 5 or more years of experience in all aspects of a gaming studio site IT
  • You have 2 or more years of experience in an IT senior/leadership role
  • Experience with: Deploying, updating, optimizing, and troubleshooting Windows-based and Mac-based workstations in a corporate environment leveraging MEM (SCCM), JAMF (Casper), and other system management tools
  • Understanding of basic network protocols including TCP/IP, UDP, DNS, SMTP, SNMP, HTTP, HTTPS, as well as network hardware.
  • Support Experience with G-suite/administration, endpoint security, anti-virus solutions, Virtual Desktop Infrastructure (VDI), DNS, DHCP, Active Directory, SCCM advanced troubleshooting, JAMF policies advanced troubleshooting, file and printing services, and shared drives
  • Experience with studio development applications/tools including, but not limited to: Perforce, Visual Studio, Adobe Creative Cloud, Maya, 3DS Max, Houdini, Microsoft XDK, Sony XDK/PRODG, JIRA, Ansible & Parsec
  • Strong understanding of development game consoles
  • Familiarity and experience with scripting languages: PowerShell, Bash, Python, JavaScript, etc...
  • Familiarity with standard helpdesk ticketing tools / ITIL practices (ServiceNow, Desk Pro)
  • Ability to coordinate and communicate at all levels within the organization – Business Stakeholders, Vendors, Suppliers, Senior Managers, and C-Level Execs
  • Tech Savvy – Ability and passion for learning new technology and tools
  • Passion for Customer Support – A drive to help end-users get what they need to do their jobs the best they can. A sense of satisfaction from assisting end-users in getting what they need on time
  • Prioritization Skills – The ability to analyze support requests and prioritize them based on impact
  • Discipline – The discipline to actively manage help desk tickets and internal IT tasks without getting distracted by email, chat, or other ad-hoc communication
  • Self-starter, self-motivated, able to work under minimal supervision
  • Experience with Project Management tools/methodologies
  • Remote/On-site flexibility

 

What’s in it for you? Glad you asked!

We love to brag about our great perks like comprehensive health and benefit packages, tuition reimbursement, 401k with company match and, of course, free video games. And since we realize it takes world-class people to make world-class games, we offer competitive compensation packages and a culture that thrives off of creativity and individuality. At EA, we live the “work hard/play hard” credo every day.

Not only that, we’re confident we’ll provide you with opportunities to become an expert in our industry by offering hands on experience using and building with cutting-edge technologies such as VMware, Docker, Container, Mesos and more.

 

Don’t Just Play It – Create It!

EA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, pregnancy, age, sexual orientation, marital status, protected veteran status, medical condition or disability, or any other characteristic protected by law.

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Community / Marketing Title: Senior Desktop IT Support Engineer

Company Profile:

Electronic Arts is the leading interactive entertainment company, powered by innovative technology. We create incredible experiences for millions of players around the world. But what matters most is our people who inspire us, and the world, to play. As we bring new forms of entertainment to people around the world, we need creative, collaborative, diverse and adaptable people to keep making Electronic Arts better.

EEOText: About EA We exist to inspire the world to play. Through innovative technology and immersive storytelling, we deliver new ways of experiencing worlds of interactive entertainment for our millions of players worldwide. Our strength lies in the diversity of our people, combining creativity, innovation and passion. We fully champion inclusive culture, and provide opportunities for growing, learning, and leading that allows for the most impactful and rewarding work of our teams’ careers. We put our people first, and we make sure they’re taken care of both in and out of the office. As we reflect on our learnings and successes from remote work, we aim to provide dynamic, collaborative and flexible work environments for our teams. Our employees connect through our Employee Resource Groups, which are actively involved in driving business decisions every step of the way. But our support doesn’t end at the workplace—we also encourage a balanced lifestyle with paid time off and new parent leave, free video games, fitness reimbursement and more. Our goal is to provide a safe, respectful and inspiring workplace for all of our employees. Through our diversity, equity, inclusion and social responsibility programs, we’re doing the work to give everyone the space to be their full selves while giving back to our community. We’re looking for problem-solvers, game-changers, innovators, dreamers, doers—people that are ready to move the needle and build on our success. As our industry accelerates, we aren’t just keeping up—we’re staying ahead of the game. Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. Electronic Arts also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Date Opened: 2022-08-22 18:20:06.833

EEO Employer Verbiage:

About EA

We exist to inspire the world to play. Through innovative technology and immersive storytelling, we deliver new ways of experiencing worlds of interactive entertainment for our millions of players worldwide. Our strength lies in the diversity of our people, combining creativity, innovation and passion. We fully champion inclusive culture, and provide opportunities for growing, learning, and leading that allows for the most impactful and rewarding work of our teams’ careers. 

 

We put our people first, and we make sure they’re taken care of both in and out of the office. As we reflect on our learnings and successes from remote work, we aim to provide dynamic, collaborative and flexible work environments for our teams. Our employees connect through our Employee Resource Groups, which are actively involved in driving business decisions every step of the way. But our support doesn’t end at the workplace—we also encourage a balanced lifestyle with paid time off and new parent leave, free video games, fitness reimbursement and more. 

 

Our goal is to provide a safe, respectful and inspiring workplace for all of our employees. Through our diversity, equity, inclusion and social responsibility programs, we’re doing the work to give everyone the space to be their full selves while giving back to our community. We’re looking for problem-solvers, game-changers, innovators, dreamers, doers—people that are ready to move the needle and build on our success. As our industry accelerates, we aren’t just keeping up—we’re staying ahead of the game.

 

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. Electronic Arts also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Click here to view our Data Privacy Policy.

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