Team Lead, Shared Services

Requisition Number: 174627

Position Title: HR Specialist

External Description:

People Experience - Shared Services Team Lead

 About EA

Electronic Arts Inc. is a global leader in interactive entertainment. We develop and deliver games, content and online services across platforms. We have a broad portfolio of brands that span the most popular genres.

We exist to Inspire the World to Play. We create extraordinary new game experiences for our millions of players everywhere by bringing together talented people that combine creativity, innovation, and passion. We immerse our employees into an inclusive culture and provide opportunities for learning and leading that allow our employees to do the most impactful and rewarding work of their careers.

Join us in driving the next revolution in games.

About People Services:

You will be joining the Shared Services organization, the team responsible for managing high-volume people transactions, ensuring data integrity of Workday and responding to employee inquiries from EA’s 12K+ global employee base. Some examples included in the team’s scope include new hire process, mergers & acquisitions systems support, job change transactions, people movements including international transfers, MEGA, Sarbanes-Oxley (SOX) Audit requests, RIFs, voluntary employee terminations, and HR reporting. 

The People Operations Team Lead will be accountable for the performance and service of the HR Shared Service Organization. This role will be responsible for Team Management, Performance Management, designing and maintaining methods for supporting the organization’s growth. Assessing and redesigning more efficient ways of tackling shared services support for EA’s 12K+ global employees.  Lead the team through a period of change, evolving the service to enable HR Operations to deliver a high quality centralized transactional service to the business. Drive a culture of process improvement, a tight focus on data integrity and an excellent service to the employees.

Focus areas include:

• Manage a 6 to 9 Members PE Team Coordinators to ensure the team meets its objectives.
• Work closely with Staffing, Onboarding and Global COE teams and ensure timely creation of employee ID's
• Customer liaison and support, working through the team to ensure effective processing activity on all aspects of the “employee life cycle” from recruitment to post employment - immediate and responsive.
• Supervise and ensure that the team analyzes the different employee transactions and enter the data accurately in Workday system as per the business policies and procedures
• Plan resource needs and manage workload distribution, allocation of tasks
• Support Process Transitions from various teams
• Ensure Service Now tickets are actioned in a timely and consistent manner.
• Supervise the team, manage performance, and hold individuals to account
• Deliver a quality and professional service to all customers.
• Monitor and evaluate the performance levels within the team with a view to identifying ways of improving performance levels.
• Provide a role model for team members and coach and develop individuals to ensure they reach their maximum potential.
• Instigate, lead on, and participate in team activities (team meetings, training etc)
• Identify training needs for the team and self to ensure continuous professional development
• Develop and monitor documentation to ensure high quality and consistent service delivery.
• Ensure processes are effective and continue to be improved (working with other teams in PE to ensure standardization of approach)
• Monitor escalation of queries to improve front line service and support. Deal effectively with customer complaints and service-related issues, liaising with employees where appropriate.
• Manage the Stakeholder relationship
• Be involved in any cross functional or PE projects as necessary
• Ensure effective controls are in place to meet SOX requirements or other auditable processes as required
• Support Mergers & Acquisitions.

 Required Qualifications:

• Bachelor’s Degree in HR, Business or Operations preferred
• 3-5 years of Team Management Experience
• Experience with operating HCMs (Workday preferred)
• Strong computer skills, including Outlook, Word, Excel. Knowledge of Workday, Gr8, SuccessFactors. Attention to detail.
• Organizational skills. Prioritization. HR practices.
• Understands and exhibits “customer-first” thinking and design
• Excellent communication skills, both written and verbal
• Experience with or training in process improvement methodologies
• Proven ability to creatively solve problems
• High attention to details and documentation

What’s in it for you? Glad you asked!

We love to brag about our great perks like Global fitness program, Zaggle (Food Coupons), Parental Insurance & Medical, Accident & life insurance and since we realize it takes world-class people to make world-class games, we offer competitive compensation packages and a culture that thrives off creativity and individuality. At EA, we live the “work hard/play hard” credo every day.

Don’t Just Play It – Create It!

 

 

City:

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Community / Marketing Title: Team Lead, Shared Services

Company Profile:

We are a global team of creators, storytellers, technologists, experience originators, innovators and so much more. We believe amazing games and experiences start with teams as diverse as the players and communities we serve. At Electronic Arts, the only limit is your imagination.

EEOText:

About Electronic Arts

Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.

We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Days Open: 28

Can this position be remote?: 0

EEO Employer Verbiage:

About Electronic Arts

Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.

We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.