Site Reliability Engineer

Requisition Number: 174615

Position Title: Site Reliability Engineer III

External Description:

The EA Product Infrastructure & Engineering (PI&E) group is part of the CTO organization and is the foundation on which EA's games are built and operate. PI&E builds and operates a broad platform of infrastructure services that powers games and enables game development across EA's global ecosystem Our team's charter is to make EA's games and services available to all players anytime and anywhere. To do this, we focus on the high availability of infrastructure, core services, and studio services. Additionally, we aim to help developers to experiment and build new games quickly with infrastructure services on-demand and workflows that ensure rapid development in the cloud. In all of this, we partner across EA to promote infrastructure cost efficiency and infrastructure optimization.

As a Site Reliability Engineer, your role covers the entire life-cycle of a product-- from helping developers with architecture and delivery to on-call incident response and triage. Your primary focus will be automation and continuous integration/delivery with an emphasis on solving operations issues using software. You will report to the Manager of Systems Engineering. 

Responsibilities:

• You will create monitoring, alerting and dashboarding solutions that improve visibility into EA's application performance and business metrics.
• You will develop and troubleshoot distributed, large-scale production systems spanning on-prem. and cloud-based hosting.
• You will write code, meeting peer-reviewed code standards.
• You will perform root cause analysis and post-mortems with an eye towards future prevention.
• You will use automation technologies to ensure repeatability, eliminate toil, reduce mean time to detection and resolution (MTTD & MTTR) and repair services.
• You will design CI/CD pipelines.
• You will produce documentation and support tooling for online support teams.

Qualifications:

• 5+ years of experience monitoring infrastructure and application uptime and availability to ensure SLI and SLO
• 5+ years of experience with Virtualization, Containerization, Cloud Computing (AWS preferred), VMWare ecosystems, Kubernetes, Docker
• Systems Administration experience, including an understanding of *nix
• Network experience, including an understanding of standard protocols/components
• Automation and orchestration experience including Chef, Puppet, Terraform, Packer, Jenkins
• Experience writing code in Go, C#, Ruby, or Python
• Experience working with distributed systems

City:

State:

Community / Marketing Title: Site Reliability Engineer

Company Profile:

We are a global team of creators, storytellers, technologists, experience originators, innovators and so much more. We believe amazing games and experiences start with teams as diverse as the players and communities we serve. At Electronic Arts, the only limit is your imagination.

EEOText:

About Electronic Arts

Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.

We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Days Open: 35

Can this position be remote?: 1

EEO Employer Verbiage:

About Electronic Arts

Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.

We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.