IT Service Specialist 1

Requisition Number: 174541

Position Title: ITO Services Specialist I

External Description:

IT Service Specialist 2

A full-time, site-specific position focused on IT client-based solutions enabling the development of games. Position will be responsible for close interactions with desktop level 2 and Level 3 personnel to fully understand and align with studio pipelines, processes, and bottlenecks. Role will require “self-starter” mentality and will require pro-active collaboration with Software Engineers, Technical Directors, and senior IT staff to solve title-specific client issues affecting development. Position to participate in IT communities focused on knowledge sharing. On-call after-hours support for local studio desktop support organization is a requirement. Due to the nature of the support role, the work is 100% on-site.

KEY SKILLS & RESPONSIBILITIES

• Work in an environment in which level 2 technicians will be motivated to provide best in class customer service.
• Willing to learn the technology, improve their customer service delivery skills, and broaden their skill base.
• Able to assume greater responsibility in day to day operations of desktop support.
• Strong understanding of PC client workstation hardware, operating systems, applications, development game consoles, printers, mobile devices, networking.
• Strong understanding in Apple Mac and Apple Mac specific software, and Apple Mac support is a plus.
• Strong background in testing and optimizing client workstations and applications.
• Strong understanding of microprocessor hardware and application across all device types
• Knowledge and understanding of video conferencing equipment and usage.
• Able to provide desktop support to VP level executives.

WORK EXPERIENCE REQUIREMENTS

• Intermediate technical skills and experience.
• Intermediate understanding of current Desktop (and technology) hardware standards and future hardware releases.
• Familiar with studio development applications including: Perforce, DevTrack, Visual Studio, Maya, 3DS Max, Photoshop, Microsoft XDK, Sony XDK/PRODG, Slack and Zoom video conferencing.
• Knowledge of enterprise desktop and user administrative tools including Apple/Mac, Active Directory, MEM (formerly SCCM) and Endpoint Security Clients
• Understanding of basic network protocols as well as network hardware.
• Intermediate hardware and software troubleshooting skills in a massive environment required.
• Intermediate knowledge of development and test hardware functionality including: updating firmware, updating to latest release for Xbox and Sony consoles.
• Troubleshooting dev/test kit capabilities and knowledge of RMA process.
• Basic understanding of server side components and applications including web, application, and database infrastructure.
• Understanding of basic network protocols including TCP/IP, UDP, DNS, SMTP, SNMP, HTTP, HTTPS, as well as network hardware.
• Intermediate hardware and software troubleshooting skills in a fast paced environment required.

Technical Knowledge/ Depth of Expertise

• Some knowledge of system fundamentals
  Understands distributed system and network interaction
• Willing to learn best practices
• Good knowledge of network/servers and storage.
• 1-2 yrs. Active Directory experience. Complexity of Problem Solving
• Can answer some aspects of complex hardware
• Can find details on application and network errors Freedom to Act/ Autonomy
  Acts independently for system tasks
  Receives general direction from management Scope of Impact
• Low to Medium impact Internal/External Contacts
• Works with internal customers solving complex problems People/Budget Management
• Works with Entry Level Desktop Technicians
  Recommends purchase decisions

City:

State:

Community / Marketing Title: IT Service Specialist 1

Company Profile:

We are a global team of creators, storytellers, technologists, experience originators, innovators and so much more. We believe amazing games and experiences start with teams as diverse as the players and communities we serve. At Electronic Arts, the only limit is your imagination.

EEOText:

About Electronic Arts

Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.

We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Days Open: 97

Can this position be remote?: 0

EEO Employer Verbiage:

About Electronic Arts

Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.

We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.