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Community Engagement Specialist (12 Month - Contract)

Location: Melbourne, Victoria, Australia

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Requisition Number: 174287

Position Title: Community Engagement Specialist

External Description:

Electronic Arts’ Firemonkeys Studio in Melbourne, Australia is highly regarded throughout the industry as a leading mobile game studio.  We release new meaningful updates on a regular basis for games such as Real Racing 3, The Sims FreePlay, Need for Speed, and The Sims Mobile.

The Community Engagement Specialist is a highly visible role that connects our game teams with our global player communities. A successful Community Engagement Specialist for this role will be able to leverage game expertise to engage players in conversation, report on community sentiment and drive strategic feedback collection to optimise game development and overall service retention. This important role will partner closely with our Firemonkeys studio and other cross-functional teams around the world to ensure a consistent, high quality user experience inside and outside of our games. This role reports into the Global Community Engagement Lead.

The Community Engagement Specialist has the following primary responsibilities:

  • Be the voice of the community, maintain a tight two-way dialogue between players, studios, and stakeholders in supporting our live service games.
  • Build close relationships between EA and top influencers, elite fans, and users.
  • Be involved in campaign ideation for social calendar plans for each update across all games.
  • Utilise the game’s brand voice and maintain its accurate implementation and usage across core community channels.
  • Conduct surveys, research, and feedback from the community on issues significantly impacting the experience.
  • Ensure all Electronic Arts standards, policies, and processes are observed and followed.
  • Regularly deliver Community reports on channel metrics, fan feedback, game issues, or service risks.
  • Work closely with Customer Support and Live Service teams on forums moderation and overall player experience.
  • Manage communications around game and live service issues: Bugs, Cheats, Outages, Support Issues.
  • Manage the live service escalation processes for communications with all game stakeholders.
  • Maintain a positive community reputation.

Desired skills and experience:

  • A passion for the gaming industry.
  • 1 - 2+ years experience working in online communities, social media, journalism, online marketing, or equivalent.
  • Familiarity with tools such as Sprout Social and Synthesio.
  • Demonstrated strong writing, grammar, and content-creation skills
  • Strong knowledge of best practices for operating social channels (Facebook, Twitter, Instagram, YouTube, Discord, etc).
  • Strategic and creative thinker with the ability to present new ideas effectively.
  • Self-motivated, detail-oriented team player and quality driven.
  • Strong problem solving skills.
  • Ability to objectively interpret customer/community feedback and make actionable recommendations.
  • Solid understanding of Live Service operations and Development.
  • Bachelor Degree in Communications or Marketing a plus.

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Community / Marketing Title: Community Engagement Specialist (12 Month - Contract)

Company Profile:

Electronic Arts is an innovative tech company that creates incredible experiences for millions of players around the world. But what matters most is our people who inspire us, and the world, to play. As we bring new forms of entertainment to people around the world, we need innovative, collaborative, diverse and adaptable people to keep making Electronic Arts better.

EEOText: About EA We exist to inspire the world to play. Through innovative technology and immersive storytelling, we deliver new ways of experiencing worlds of interactive entertainment for our millions of players worldwide. Our strength lies in the diversity of our people, combining creativity, innovation and passion. We fully champion inclusive culture, and provide opportunities for growing, learning, and leading that allows for the most impactful and rewarding work of our teams’ careers. We put our people first, and we make sure they’re taken care of both in and out of the office. As we reflect on our learnings and successes from remote work, we aim to provide dynamic, collaborative and flexible work environments for our teams. Our employees connect through our Employee Resource Groups, which are actively involved in driving business decisions every step of the way. But our support doesn’t end at the workplace—we also encourage a balanced lifestyle with paid time off and new parent leave, free video games, fitness reimbursement and more. Our goal is to provide a safe, respectful and inspiring workplace for all of our employees. Through our diversity, equity, inclusion and social responsibility programs, we’re doing the work to give everyone the space to be their full selves while giving back to our community. We’re looking for problem-solvers, game-changers, innovators, dreamers, doers—people that are ready to move the needle and build on our success. As our industry accelerates, we aren’t just keeping up—we’re staying ahead of the game. Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. Electronic Arts also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Date Opened: 2022-06-22 01:13:22.883

EEO Employer Verbiage:

About EA

We exist to inspire the world to play. Through innovative technology and immersive storytelling, we deliver new ways of experiencing worlds of interactive entertainment for our millions of players worldwide. Our strength lies in the diversity of our people, combining creativity, innovation and passion. We fully champion inclusive culture, and provide opportunities for growing, learning, and leading that allows for the most impactful and rewarding work of our teams’ careers. 

 

We put our people first, and we make sure they’re taken care of both in and out of the office. As we reflect on our learnings and successes from remote work, we aim to provide dynamic, collaborative and flexible work environments for our teams. Our employees connect through our Employee Resource Groups, which are actively involved in driving business decisions every step of the way. But our support doesn’t end at the workplace—we also encourage a balanced lifestyle with paid time off and new parent leave, free video games, fitness reimbursement and more. 

 

Our goal is to provide a safe, respectful and inspiring workplace for all of our employees. Through our diversity, equity, inclusion and social responsibility programs, we’re doing the work to give everyone the space to be their full selves while giving back to our community. We’re looking for problem-solvers, game-changers, innovators, dreamers, doers—people that are ready to move the needle and build on our success. As our industry accelerates, we aren’t just keeping up—we’re staying ahead of the game.

 

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. Electronic Arts also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

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