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Developer Relations Manager

Emplacement: Stockholm, Sweden

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Requisition Number: 174064

Position Title: Sr. Product Manager

External Description:

The Developer Relations team is the primary contact between the EA digital platform (EADP) and game development teams. You will partner with game studios at every stage of their projects, and help EADP understand the needs, schedules, issues, and strategic goals of the game teams. You will also manage these relationships to ensure long-term success of EA.

In Developer Relations, we are focused on partner engagement and success, community building, onboarding of EADP products, and act as an important feedback loop for improving platform products.

Responsibilities

Reporting to the Director, Developer Relations and Solutions, you will make the process of applying the power of the Digital Platform (EADP) easy by:

  • Be knowledgeable about all EADP products to represent their core usage, features, and provide main support contacts
  • Use platform expertise to guide partner teams/studios on solutions and adoptions to best suit their needs
  • Coordinate with other program managers, product managers, engineers, live producers, and designers on individual titles to ensure EADP technologies are delivering on expectations that delight our partners and players
  • Provide feedback of current operations and relations between studios and EADP teams
  • Help map game/studio needs to EADP products and identify gaps/feature requests for roadmap building
  • Develop trusted relationships with game team partners for all EADP-related matters
  • Guide game teams through EADP product onboarding flows
  • Provide initial support when customers don't know the next steps
  • Manage the support status for the account: remove blockers, address incidents, and help accomplish team goals
  • Maintain key account information and project status
  • Represent EADP in game-related meetings (i.e. Launch Readiness, Gate Reviews)
  • Be the voice of the customer, providing insight of overall themes, concerns, needs and process/feature gaps that will help develop strategic plans to best support our partners and players

Qualifications

  • 4+ years of experience working in technical program management and systems integration, and an understanding of business/product management
  • Experience across all phases of product development using Agile and Waterfall methodologies, especially with enterprise platforms
  • Experience working with lifecycle management solutions (JIRA, Confluence)
  • A solid foundation in computer science, experience as or with software developers
  • Comfortable with communicating with all levels of management and developers
  • Experience with HD and mobile gaming industry, development, platforms, and ecosystems
  • BS or BA degree in computer science or equivalent experience is desirable
  • Passionate about games

City:

State:

Community / Marketing Title: Developer Relations Manager

Company Profile:

Nous sommes une équipe internationale de spécialistes de la création, de la narration, de la technologie, de la génération d’expériences, de l’innovation et bien plus encore. Nous pensons que nos équipes doivent être aussi diversifiées que nos communautés afin de créer des jeux et des expériences inoubliables. Chez Electronic Arts, la seule limite est votre imagination.

EEOText:

About Electronic Arts

Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.

We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Days Open: 72

Can this position be remote?: 1

EEO Employer Verbiage:

À propos d'Electronic Arts

Toutes nos actions sont tendues vers le même objectif : transmettre l'envie de jouer. Au travers de nos jeux innovants, de nos services novateurs et de nos technologies de pointe, nous offrons des possibilités infinies à des millions de fans dans le monde entier.

 

Nous cherchons des personnes inclusives et collaboratives aux points de vue variés pour enrichir notre culture et nous stimuler. Grâce à notre programme d’avantages sociaux, nous adoptons une approche holistique centrée sur le bien-être physique, émotionnel, financier, professionnel et communautaire pour soutenir les membres de notre personnel à chaque chapitre de leur vie. Nous fournissons un ensemble complet d’avantages sociaux garantissant une vie équilibrée et offrant notamment des congés payés, des congés parentaux, des jeux gratuits et bien plus encore. Notre objectif est de fournir un environnement de travail sûr et bienveillant qui vous permet de vous épanouir sur le plan personnel comme sur le plan professionnel.

 

Electronic Arts souscrit au principe de l’égalité des chances. Nous prenons nos décisions en matière d’emploi sans distinction de race, de couleur, de pays d’origine, d’hérédité, de sexe, de genre, d’identité ou d’expression de genre, d’orientation sexuelle, d’âge, d’informations génétiques, de religion, de handicap, d’état de santé, de grossesse, de situation familiale, d’ancienneté ou de tout autre facteur protégé par la loi. Nous étudions également les candidatures des personnes qualifiées possédant un casier judiciaire, conformément à la loi en vigueur. Par ailleurs, EA aménage l’environnement de travail pour les personnes en situation de handicap, conformément à la loi en vigueur.

Cliquez ici pour voir la politique de confidentialité des données.

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