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Learning and Development Specialist

Location: Manchester, UK

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Requisition Number: 173818

Position Title: Senior Training Specialist

External Description:

Golf Clash has been entertaining millions of players for over 5 years and our goal is to continue providing exciting new features and content to our fans for many more years to come. If you want to create games for millions of players to enjoy on the go, then this is the job you've been looking for! We are committed to constantly improving our working practices and collective knowledge through training and supporting each other.

We are committed to offering our players the world class experiences and customer support, and are looking for a Learning and Development Specialist to join our internal Customer Experience team. We can consider hybrid and UK remote working for this position.

Responsibilities:

  • Reporting to the Head of Customer Support, you will create and support all aspects of advisor onboarding and development.
  • Work with subject matter experts and partners to ensure the quality and consistency of the information available to advisors who help our players directly.
  • Create engaging and challenging learning content in multiple formats and incorporate interactive media elements.
  • Support Playdemic's player experience goals and quality targets through collaboration with our internal quality analyst, and external quality teams.
  • Examine data to find cause of issues to determine if training is the correct solution.
  • Create learning content in the Learning Management System (LMS). For your learning events, you ensure audience groups (LMS profiles) are created and maintained in the LMS. You administer learning assessment to classes and produce standard LMS reports.
  • Provide instructor-led and virtual instructor-led learning. You will prepare learning rooms and virtual environments for content delivery and follow the process for scheduling and communicating with participants in advance of the delivery. You will test and maintain tech specs in the learning environment and manage classroom participation.
  • Manage learning and development relationships with internal stakeholders and external vendors.

Must Haves:

  • At least 3 years experience working as a Learning and Development Specialist within the games industry or relevant learning and development experience.
  • You are an experienced learning consultant. You have experience with instructional design theory and practice, and you offer learning solutions that have measurable growth.
  • You take charge of your assignments and lead the results from beginning to end.
  • You're efficient and produce quality work.
  • A hands-on and independent mentality.
  • Commitment to communication and teamwork.
  • A passion for games and for providing the very best experiences to the players who love them.
  • Experience using industry recognised LMS tools and software.
  • Experience with Customer Experience processes and workflows.

Bonus Points:

  • Experience using JIRA, Confluence and PlayVox.
  • Experience using Helpshift.
  • Experience in free-to-play mobile Customer Experience and Support.

City:

State:

Remote?: 1

Community / Marketing Title: Learning and Development Specialist

Company Profile:

Electronic Arts is the leading interactive entertainment company, powered by innovative technology. We create incredible experiences for millions of players around the world. But what matters most is our people who inspire us, and the world, to play. As we bring new forms of entertainment to people around the world, we need creative, collaborative, diverse and adaptable people to keep making Electronic Arts better.

EEOText: About EA We exist to inspire the world to play. Through innovative technology and immersive storytelling, we deliver new ways of experiencing worlds of interactive entertainment for our millions of players worldwide. Our strength lies in the diversity of our people, combining creativity, innovation and passion. We fully champion inclusive culture, and provide opportunities for growing, learning, and leading that allows for the most impactful and rewarding work of our teams’ careers. We put our people first, and we make sure they’re taken care of both in and out of the office. As we reflect on our learnings and successes from remote work, we aim to provide dynamic, collaborative and flexible work environments for our teams. Our employees connect through our Employee Resource Groups, which are actively involved in driving business decisions every step of the way. But our support doesn’t end at the workplace—we also encourage a balanced lifestyle with paid time off and new parent leave, free video games, fitness reimbursement and more. Our goal is to provide a safe, respectful and inspiring workplace for all of our employees. Through our diversity, equity, inclusion and social responsibility programs, we’re doing the work to give everyone the space to be their full selves while giving back to our community. We’re looking for problem-solvers, game-changers, innovators, dreamers, doers—people that are ready to move the needle and build on our success. As our industry accelerates, we aren’t just keeping up—we’re staying ahead of the game. Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. Electronic Arts also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Date Opened: 2022-05-25 08:35:33.19

EEO Employer Verbiage:

About EA

We exist to inspire the world to play. Through innovative technology and immersive storytelling, we deliver new ways of experiencing worlds of interactive entertainment for our millions of players worldwide. Our strength lies in the diversity of our people, combining creativity, innovation and passion. We fully champion inclusive culture, and provide opportunities for growing, learning, and leading that allows for the most impactful and rewarding work of our teams’ careers. 

 

We put our people first, and we make sure they’re taken care of both in and out of the office. As we reflect on our learnings and successes from remote work, we aim to provide dynamic, collaborative and flexible work environments for our teams. Our employees connect through our Employee Resource Groups, which are actively involved in driving business decisions every step of the way. But our support doesn’t end at the workplace—we also encourage a balanced lifestyle with paid time off and new parent leave, free video games, fitness reimbursement and more. 

 

Our goal is to provide a safe, respectful and inspiring workplace for all of our employees. Through our diversity, equity, inclusion and social responsibility programs, we’re doing the work to give everyone the space to be their full selves while giving back to our community. We’re looking for problem-solvers, game-changers, innovators, dreamers, doers—people that are ready to move the needle and build on our success. As our industry accelerates, we aren’t just keeping up—we’re staying ahead of the game.

 

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. Electronic Arts also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

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