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Sr. Technical Program Manager - Cloud & Infrastructure

Multiple Locations: Redwood City, CA, USA • Vancouver, BC, Canada • Austin, TX, USA • Seattle, WA, USA • Texas, USA

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Requisition Number: 173809

Position Title: Senior Program Manager I

External Description:

The Production Infrastructure & Engineering (PI&E) organization provides the essential platforms and infrastructure hosting solutions that power EA's live services. Our charter is to make EA's games and services available to all players anytime and anywhere. To do this, we focus on the high availability of infrastructure, primary services, and studio services. We aim to help developers to experiment and build new games quickly with infrastructure services on-demand and workflows that promote rapid development in the cloud. In all of this, we focus on being there for players where and when they want to play.

 

As Sr. Technical Program Manager You will be responsible for defining and managing technology programs, milestones, success criteria, resource allocation, and successful on-time delivery needed for physical server datacenter hosting, cloud migration for hosting and services, and automation that delivers optimized workflows for provisioning, observability, and fleet management for games and services. 

 

Responsibilities:

  • Engagement: Own programs partnering with our security team, game studios, services, and platform teams. 
  • Programs: Lead and support physical and cloud hosting.
  • Products: Guide platform vision and engagement goals into tactical efforts with roadmaps, priorities, and measurable milestones.
  • Identify and scope partner / customer requirements to define user stories, use cases, and requirements.
  • Identity and manage cross-group dependencies needed for delivery. 
  • Quality: Ensuring testing to meet acceptance and performance criteria defined by the program. 
  • Service Management: Participating in change and release management that results in zero downtime and zero data loss deployments. 
  • Data: Use data and requirements to help improve vision, requirements, and service improvements.
  • Efficient: Driving for services and platform operations that are easy to use, integrated, and resource-efficient. 

 

Qualifications:

  • Undergraduate degree in Computer Science, Engineering, Business, or equivalent experience
  • 5+ years of cross group program management experience.
  • 3+ years of experience across component definition, design, engagement, infrastructure, engineering, and service management for online services and platforms.
  • Experience in cloud computing, online gaming, or similar industries.
  • Enabling scalable systems and services for managing infra resources (Virtual Machines/Hosts/Containers etc.) in a massively scalable microservice architecture.
  • Experience with documentation and work tracking tools like Confluence, GitLab, JIRA, Teams/Sharepoint, Workfront, Hansoft.
  • Familiarity with Cloud Native Computing Foundation (CNCF), Cloud Service Providers (AWS, GCP, and Azure), Continuous Integration and Continuous Delivery (CI/CD) pipelines and principles, and GitOps.
  • Datacenter and/or Network Site Development – collaborate to translate high-level design into low-level design across multiple teams.
  • Design Reviews and Quality Assurance – Facilitate datacenter, & network design with partners
  • Understanding of cloud engineering components including container models, service discovery, monitoring and diagnostic tooling, and dev chain tooling desirable.
  • Familiar with Agile/Scrum/Lean methodology.

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Community / Marketing Title: Sr. Technical Program Manager - Cloud & Infrastructure

Company Profile:

Electronic Arts is the leading interactive entertainment company, powered by innovative technology. We create incredible experiences for millions of players around the world. But what matters most is our people who inspire us, and the world, to play. As we bring new forms of entertainment to people around the world, we need creative, collaborative, diverse and adaptable people to keep making Electronic Arts better.

EEOText: About EA We exist to inspire the world to play. Through innovative technology and immersive storytelling, we deliver new ways of experiencing worlds of interactive entertainment for our millions of players worldwide. Our strength lies in the diversity of our people, combining creativity, innovation and passion. We fully champion inclusive culture, and provide opportunities for growing, learning, and leading that allows for the most impactful and rewarding work of our teams’ careers. We put our people first, and we make sure they’re taken care of both in and out of the office. As we reflect on our learnings and successes from remote work, we aim to provide dynamic, collaborative and flexible work environments for our teams. Our employees connect through our Employee Resource Groups, which are actively involved in driving business decisions every step of the way. But our support doesn’t end at the workplace—we also encourage a balanced lifestyle with paid time off and new parent leave, free video games, fitness reimbursement and more. Our goal is to provide a safe, respectful and inspiring workplace for all of our employees. Through our diversity, equity, inclusion and social responsibility programs, we’re doing the work to give everyone the space to be their full selves while giving back to our community. We’re looking for problem-solvers, game-changers, innovators, dreamers, doers—people that are ready to move the needle and build on our success. As our industry accelerates, we aren’t just keeping up—we’re staying ahead of the game. Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. Electronic Arts also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Date Opened: 2022-05-24 23:19:36.013

EEO Employer Verbiage:

About EA

We exist to inspire the world to play. Through innovative technology and immersive storytelling, we deliver new ways of experiencing worlds of interactive entertainment for our millions of players worldwide. Our strength lies in the diversity of our people, combining creativity, innovation and passion. We fully champion inclusive culture, and provide opportunities for growing, learning, and leading that allows for the most impactful and rewarding work of our teams’ careers. 

 

We put our people first, and we make sure they’re taken care of both in and out of the office. As we reflect on our learnings and successes from remote work, we aim to provide dynamic, collaborative and flexible work environments for our teams. Our employees connect through our Employee Resource Groups, which are actively involved in driving business decisions every step of the way. But our support doesn’t end at the workplace—we also encourage a balanced lifestyle with paid time off and new parent leave, free video games, fitness reimbursement and more. 

 

Our goal is to provide a safe, respectful and inspiring workplace for all of our employees. Through our diversity, equity, inclusion and social responsibility programs, we’re doing the work to give everyone the space to be their full selves while giving back to our community. We’re looking for problem-solvers, game-changers, innovators, dreamers, doers—people that are ready to move the needle and build on our success. As our industry accelerates, we aren’t just keeping up—we’re staying ahead of the game.

 

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. Electronic Arts also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

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