Operations Engineer (Perforce Support)

Requisition Number: 173568

Position Title: Applications Engineer II

External Description:

Electronic Arts Information Technology (EAIT) group keeps our employees and business operations connected globally. As a digital entertainment company, EA's enterprise technology needs are diverse and span across game development, workforce collaboration, marketing, publishing, player experience, security, and corporate activities. We bring creative technology services to each one of these areas, keeping everyone creative, collaborative and productive. Our team ensures better play across all of EA and needs your help to do that.

Position Summary:

The Game Creation Ops Engineer (GCOE) oversees services for all EA locations and clients to ensure the performance of our service. The GCOE leads technical troubleshooting, driving activities for issues, ensuring the uptime and stability of our services, and being the first escalation point for all incidents and problems. The GCOE is also tightly integrated into the entire product development process, profoundly contributing to daily stand-ups, task coordination, issue tracking, vendor relations, and quality assurance. An important function of this role is as GCO's service Domain Expert. The GCOE maintains an expert understanding of all systems and integrations for all services. As part of this, they are improving the services through development activities, risk assessments, new features, and customer feedback. Also, they are solely responsible for onboarding new team members and are accountable for identifying and maintaining domain succession plans.

The job can be OnSite Hybrid (Bucharest) or Offsite from Romania, depending on your preference and you will report to the Director Game Creation Operations.

Responsibilities:

• Operational interface with software developers and creators
• Provide product expertise, especially during business events (e.g. title launches, year-end close, M&A.)
• Resolve operational requests and issues to agreed quality metrics
• Flag repetitive operational tasks as automation opportunities and implementation
• Manage service interruptions (comms, incident, RCA, and corrective actions)
• As part of product team, you will define and provide enhancements, develop enablers to reduce tech and ops debt, collect and publish performance and usage metrics
• You will manage mandatory nonfunctional upgrades and testing
• Technical lead for Game Creation portfolio, including daily operations, planning, regular maintenance, audits, monitoring, analysis, and service improvements
• You will be a domain expert, support Customer Success Managers (CSM) with onboarding customers and provide training to address specific requests raised by customers
• Coordinate customers, partners, vendors, and partners worldwide including leading calls and driving resolutions across diverse teams
• Facilitate product vendor relations for our company; interactions include meetings, evaluations, licensing, defect tracking and support
• Provide onboarding, mentoring, and assessments for team members
• Participant in daily standups, including sprint planning, coordination of effort, and task assignment and completion
• Participate in service improvements as guided by customer feedback, knowledge of products, product roadmap, and strategic planning
• Lead organizational awareness of problems through a 'Known Error Database'
• Service outage & restoration during an incident's life cycle
• Partner with EA security to ensure compliance of existing policies, and new requirements are integrated into planning
• Partner with Central IT Operations team to agree on common process and technology for operations
• Manage projects from concept to final

Qualifications:

• Software development, DevOps, or SRE experience
• Source control management experience with git, GitLab, or GitHub. Perforce experience.
• Meet with senior-level partners, including communicating complex technical problems to all kinds of audiences
• Project management experience (PMP an asset)
• 3+ years of experience with Agile and project management methodologies (PMP/ACP)
• Use different open-source technologies and cloud services (experience with AWS & Azure)
• Background in operating systems including Linux, Unix, and Windows Administration
• Experience with networking concepts; e.g. routing, subnets, DNS.
• Experience with virtualization, servers, and other related hardware
• Identify issues and implement solutions
• Work shifts, after hours, and weekends
• Bachelor's degree in a related area of study or equivalent experience

Electronic Arts Inc. is a global leader in interactive entertainment. We develop and deliver games, content, and online services across platforms. We have a broad portfolio of brands that span the most popular genres.

We exist to Inspire the World to Play. We create extraordinary new game experiences for our millions of players everywhere by bringing together experienced people that combine creativity, innovation, and passion. We immerse our employees into an inclusive culture and provide opportunities for learning and leading that allow our employees to do the most impactful and rewarding work of their careers.

Join us in driving the next revolution in games.

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Community / Marketing Title: Operations Engineer (Perforce Support)

Company Profile:

Nous sommes une équipe internationale de spécialistes de la création, de la narration, de la technologie, de la génération d’expériences, de l’innovation et bien plus encore. Nous pensons que nos équipes doivent être aussi diversifiées que nos communautés afin de créer des jeux et des expériences inoubliables. Chez Electronic Arts, la seule limite est votre imagination.

EEOText:

About Electronic Arts

Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.

We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Days Open: 216

Can this position be remote?: 1

EEO Employer Verbiage:

À propos d'Electronic Arts

Toutes nos actions sont tendues vers le même objectif : transmettre l'envie de jouer. Au travers de nos jeux innovants, de nos services novateurs et de nos technologies de pointe, nous offrons des possibilités infinies à des millions de fans dans le monde entier.

 

Nous cherchons des personnes inclusives et collaboratives aux points de vue variés pour enrichir notre culture et nous stimuler. Grâce à notre programme d’avantages sociaux, nous adoptons une approche holistique centrée sur le bien-être physique, émotionnel, financier, professionnel et communautaire pour soutenir les membres de notre personnel à chaque chapitre de leur vie. Nous fournissons un ensemble complet d’avantages sociaux garantissant une vie équilibrée et offrant notamment des congés payés, des congés parentaux, des jeux gratuits et bien plus encore. Notre objectif est de fournir un environnement de travail sûr et bienveillant qui vous permet de vous épanouir sur le plan personnel comme sur le plan professionnel.

 

Electronic Arts souscrit au principe de l’égalité des chances. Nous prenons nos décisions en matière d’emploi sans distinction de race, de couleur, de pays d’origine, d’hérédité, de sexe, de genre, d’identité ou d’expression de genre, d’orientation sexuelle, d’âge, d’informations génétiques, de religion, de handicap, d’état de santé, de grossesse, de situation familiale, d’ancienneté ou de tout autre facteur protégé par la loi. Nous étudions également les candidatures des personnes qualifiées possédant un casier judiciaire, conformément à la loi en vigueur. Par ailleurs, EA aménage l’environnement de travail pour les personnes en situation de handicap, conformément à la loi en vigueur.