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Senior Live Service Analyst

Multiple Locations: Galway, County Galway, Ireland • Austin, Texas, United States

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Requisition Number: 173211

Position Title: Customer Experience Analyst I

External Description:

Senior Live Service Analyst

We're hiring a Sr. Live Service Analyst to join EA's Worldwide Customer Experience (WWCE) organization!

As a Sr. Live Service Analyst you will report to the Manager of the Live Service Analyst team. You're here to be the expert on the game, its features, and the players. You're the main contact for studios, and provide the story behind the data that helps promote measurable change and ignite innovation in the player's in-game and support journey.

You are the Voice of the Player across Customer Experience and EA. You'll know the game, the game team, and how they work with Customer Experience, inside and out. You'll keep a pulse on the studio, the players, and support trends to understand how they may affect the player's experience. You enjoy analyzing data to find trends and convincing others to join you.

 

Responsibilities:

Influence

  • Recommend a clear strategy for live service support based on studio and Customer Experience goals
  • Be a resource for less experienced team members
  • Create and improve the processes needed to get the work done

Analysis

  • Analyze data from multiple sources to identify player experience and support trends
  • Compile and provide comprehensive reporting from all areas of the business
  • Communicate the stories told by the data visually and verbally to your oldest or youngest relative

Live Service Support

  • Represent EA's player and advisor experiences on a complex portfolio of EA products
  • Project Manage large live service updates to games
  • Make proactive recommendations to solve our needs and be part of the solution
  • Look for opportunities to share lessons learned for future product launches
  • Communicate complex issues simply and with a broad scope of partners

 

Qualifications

  • 2 years Program/Project Management or Business Analysis experience
  • Data analysis and visualization experience (including tools like Tableau)
  • Experience leading formal or informal teams including partner management
  • Manage multiple projects with competing schedules simultaneously
  • Game industry or customer service industry experience

Work/Life balance is a priority for us at EA and we recognize that different people have different needs. This role is available as a hybrid or full on-site position based on what works best for you.

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Community / Marketing Title: Senior Live Service Analyst

Company Profile:

Electronic Arts is an innovative tech company that creates incredible experiences for millions of players around the world. But what matters most is our people who inspire us, and the world, to play. As we bring new forms of entertainment to people around the world, we need innovative, collaborative, diverse and adaptable people to keep making Electronic Arts better.

EEOText: About EA We exist to inspire the world to play. Through innovative technology and immersive storytelling, we deliver new ways of experiencing worlds of interactive entertainment for our millions of players worldwide. Our strength lies in the diversity of our people, combining creativity, innovation and passion. We fully champion inclusive culture, and provide opportunities for growing, learning, and leading that allows for the most impactful and rewarding work of our teams’ careers. We put our people first, and we make sure they’re taken care of both in and out of the office. As we reflect on our learnings and successes from remote work, we aim to provide dynamic, collaborative and flexible work environments for our teams. Our employees connect through our Employee Resource Groups, which are actively involved in driving business decisions every step of the way. But our support doesn’t end at the workplace—we also encourage a balanced lifestyle with paid time off and new parent leave, free video games, fitness reimbursement and more. Our goal is to provide a safe, respectful and inspiring workplace for all of our employees. Through our diversity, equity, inclusion and social responsibility programs, we’re doing the work to give everyone the space to be their full selves while giving back to our community. We’re looking for problem-solvers, game-changers, innovators, dreamers, doers—people that are ready to move the needle and build on our success. As our industry accelerates, we aren’t just keeping up—we’re staying ahead of the game. Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. Electronic Arts also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Date Opened: 2022-04-26 17:55:16.78

EEO Employer Verbiage:

About EA

We exist to inspire the world to play. Through innovative technology and immersive storytelling, we deliver new ways of experiencing worlds of interactive entertainment for our millions of players worldwide. Our strength lies in the diversity of our people, combining creativity, innovation and passion. We fully champion inclusive culture, and provide opportunities for growing, learning, and leading that allows for the most impactful and rewarding work of our teams’ careers. 

 

We put our people first, and we make sure they’re taken care of both in and out of the office. As we reflect on our learnings and successes from remote work, we aim to provide dynamic, collaborative and flexible work environments for our teams. Our employees connect through our Employee Resource Groups, which are actively involved in driving business decisions every step of the way. But our support doesn’t end at the workplace—we also encourage a balanced lifestyle with paid time off and new parent leave, free video games, fitness reimbursement and more. 

 

Our goal is to provide a safe, respectful and inspiring workplace for all of our employees. Through our diversity, equity, inclusion and social responsibility programs, we’re doing the work to give everyone the space to be their full selves while giving back to our community. We’re looking for problem-solvers, game-changers, innovators, dreamers, doers—people that are ready to move the needle and build on our success. As our industry accelerates, we aren’t just keeping up—we’re staying ahead of the game.

 

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. Electronic Arts also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Click here to view our Data Privacy Policy.

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