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Senior Manager, Innovation Labs Engineering, Customer Experience

Location: Austin, Texas, United States

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Requisition Number: 173059

Position Title: Senior Manager Software Engineer in Test

External Description:

Senior Manager, Innovation Labs Engineering, Worldwide Customer Experience

 

The Senior Manager, Innovation Labs Engineering for WWCE’s core R&D team and executes the technology research strategy key to improving customer experience. This role leads our internal prototyping team to experiment with new technology and build Proof-of-Concepts (POCs). This Sr. Manager harnesses their technology acumen to influence business strategy and product roadmaps critical to the player experience both within WWCE and across EA.

 

This role works with multiple teams across EA including WWCE, EADP, EAIT, EA Security, and game studio teams. They build relationships with large external partners such as Amazon, Google, Microsoft, as well as smaller technology startups with high potential solutions relevant to gaming and player experience. They are responsible for managing and developing a team of prototypers to deliver innovative solutions.

 

Responsibilities

  • Manage rapid prototyping and agile software development projects
  • Directly manage the Innovation Labs engineer(s)
  • Identify, test, and assess emerging technologies relevant to customer experience
  • Manage Innovation Labs tech infrastructure
  • Work closely with pilot and research managers to provide technical leadership and documentation for active Innovation Labs tests
  • Partner with other technology organizations including WWCE Product Management, EAIT Player Experience, EA Digital Platform to ensure alignment and awareness of active technology tests
  • Perform architecture, design and code reviews
  • Advocate clean code and clean architecture principles in software development
  • Ensure documentation with proper technical specifications

 

Qualifications

  • Bachelor or Masters degree in Technology or Computer Science fields
  • 5+ years of experience as an engineer and 3+ years of experience in a leadership role
  • High level of creativity and curiosity
  • Experience designing and developing proof of concepts and prototypes
  • Full stack programming skills (Java, Python, NodeJs, React)
  • Experience building scalable products on the cloud (AWS knowledge a big benefit)
  • Experience in SQL and NoSQL databases
  • Knowledge with Docker & Kubernetes, Gitlab CI/CD & Jenkins
  • Experience working in Agile development methodologies
  • Experience working in a distributed global team
  • Salesforce (Lightning & Visualforce) knowledge is a plus

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Community / Marketing Title: Senior Manager, Innovation Labs Engineering, Customer Experience

Company Profile:

Electronic Arts is an innovative tech company that creates incredible experiences for millions of players around the world. But what matters most is our people who inspire us, and the world, to play. As we bring new forms of entertainment to people around the world, we need innovative, collaborative, diverse and adaptable people to keep making Electronic Arts better.

EEOText: About EA We exist to inspire the world to play. Through innovative technology and immersive storytelling, we deliver new ways of experiencing worlds of interactive entertainment for our millions of players worldwide. Our strength lies in the diversity of our people, combining creativity, innovation and passion. We fully champion inclusive culture, and provide opportunities for growing, learning, and leading that allows for the most impactful and rewarding work of our teams’ careers. We put our people first, and we make sure they’re taken care of both in and out of the office. As we reflect on our learnings and successes from remote work, we aim to provide dynamic, collaborative and flexible work environments for our teams. Our employees connect through our Employee Resource Groups, which are actively involved in driving business decisions every step of the way. But our support doesn’t end at the workplace—we also encourage a balanced lifestyle with paid time off and new parent leave, free video games, fitness reimbursement and more. Our goal is to provide a safe, respectful and inspiring workplace for all of our employees. Through our diversity, equity, inclusion and social responsibility programs, we’re doing the work to give everyone the space to be their full selves while giving back to our community. We’re looking for problem-solvers, game-changers, innovators, dreamers, doers—people that are ready to move the needle and build on our success. As our industry accelerates, we aren’t just keeping up—we’re staying ahead of the game. Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. Electronic Arts also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Date Opened: 2022-04-19 21:37:20.5

EEO Employer Verbiage:

About EA

We exist to inspire the world to play. Through innovative technology and immersive storytelling, we deliver new ways of experiencing worlds of interactive entertainment for our millions of players worldwide. Our strength lies in the diversity of our people, combining creativity, innovation and passion. We fully champion inclusive culture, and provide opportunities for growing, learning, and leading that allows for the most impactful and rewarding work of our teams’ careers. 

 

We put our people first, and we make sure they’re taken care of both in and out of the office. As we reflect on our learnings and successes from remote work, we aim to provide dynamic, collaborative and flexible work environments for our teams. Our employees connect through our Employee Resource Groups, which are actively involved in driving business decisions every step of the way. But our support doesn’t end at the workplace—we also encourage a balanced lifestyle with paid time off and new parent leave, free video games, fitness reimbursement and more. 

 

Our goal is to provide a safe, respectful and inspiring workplace for all of our employees. Through our diversity, equity, inclusion and social responsibility programs, we’re doing the work to give everyone the space to be their full selves while giving back to our community. We’re looking for problem-solvers, game-changers, innovators, dreamers, doers—people that are ready to move the needle and build on our success. As our industry accelerates, we aren’t just keeping up—we’re staying ahead of the game.

 

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. Electronic Arts also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Click here to view our Data Privacy Policy.

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