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Senior ITO Services Specialist

Location: Melbourne, Victoria, Australia

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This position is no longer open.

Requisition Number: 170729

Position Title: IT Specialist I

External Description:

Senior ITO Services Specialist

The Information Technology group (EAIT) works as a global team to empower EA's employees and business operations to be creative, collaborative, and productive. Our mission is to bring creative technology services to each of these areas, working across the company to "ensure better play."

We are the IT team who supports AAA game development at our Melbourne-based Firemonkeys Studio and Frostbite Game Engine teams. You will be a reference for team members for all technical issues in your field of expertise, and act as a mentor for all team members. You will be the last escalation point to the internal IT team and resolve the most complex technical issues in your field of expertise. You will report directly to the IT Manager. Come help us power the future of play with the teams developing our live mobile games such as Real Racing 3, The Sims FreePlay and Need for Speed

Responsibilities:

  • Work with Desktop support engineering team that oversees: Workstation Imaging, IT Hardware, Software Licensing and provide Tier 3 IT support for employees (onsite and remote)
  • Overall life cycle of Incident, Request & Problem Management
  • You will identify challenges/opportunities and develop technical solutions through automation, scripting and engineering best practices
  • You will help bridge communication between Team members, Site IT, and Global IT Functions
  • Help with server and network upgrades, office moves and technology roll outs

Qualifications:

  • Bachelor's degree or professional training/certifications related to areas of responsibilities or equivalent work experience
  • 5 or more years of experience in all aspects of a development studio site IT
  • 2 or more years of experience in an IT senior/leadership role
  • 3+ years of experience with Windows & Apple OS workstations in a corporate environment using SCCM, JAMF (Casper), and other system management tools
  • 3+years of support Experience with G-suite/administration, endpoint security, Virtual Infrastructure (VMware) Windows and Linux, Active Directory, SCCM advanced troubleshooting, JAMF policies advanced troubleshooting, file and printing services, and shared drives
  • Understanding of basic network protocols
  • Experience with development applications/tools including: Perforce, SVN, Visual Studio, Adobe, Autodesk, Xbox, PS dev kits, Asana & JIRA
  • Demonstrate Experience with scripting languages: PowerShell, Bash, Python, and JavaScript (with view of automation)
  • Experience with helpdesk ticketing tools / ITIL practices (ServiceNow)

City:

State:

Remote?: 1

Community / Marketing Title: Senior ITO Services Specialist

Company Profile:

Electronic Arts is an innovative tech company that creates incredible experiences for millions of players around the world. But what matters most is our people who inspire us, and the world, to play. As we bring new forms of entertainment to people around the world, we need innovative, collaborative, diverse and adaptable people to keep making Electronic Arts better.

EEOText: About EA We exist to inspire the world to play. Through innovative technology and immersive storytelling, we deliver new ways of experiencing worlds of interactive entertainment for our millions of players worldwide. Our strength lies in the diversity of our people, combining creativity, innovation and passion. We fully champion inclusive culture, and provide opportunities for growing, learning, and leading that allows for the most impactful and rewarding work of our teams’ careers. We put our people first, and we make sure they’re taken care of both in and out of the office. As we reflect on our learnings and successes from remote work, we aim to provide dynamic, collaborative and flexible work environments for our teams. Our employees connect through our Employee Resource Groups, which are actively involved in driving business decisions every step of the way. But our support doesn’t end at the workplace—we also encourage a balanced lifestyle with paid time off and new parent leave, free video games, fitness reimbursement and more. Our goal is to provide a safe, respectful and inspiring workplace for all of our employees. Through our diversity, equity, inclusion and social responsibility programs, we’re doing the work to give everyone the space to be their full selves while giving back to our community. We’re looking for problem-solvers, game-changers, innovators, dreamers, doers—people that are ready to move the needle and build on our success. As our industry accelerates, we aren’t just keeping up—we’re staying ahead of the game. Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. Electronic Arts also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Date Opened: 2021-12-17 01:21:22.07

EEO Employer Verbiage:

About EA

We exist to inspire the world to play. Through innovative technology and immersive storytelling, we deliver new ways of experiencing worlds of interactive entertainment for our millions of players worldwide. Our strength lies in the diversity of our people, combining creativity, innovation and passion. We fully champion inclusive culture, and provide opportunities for growing, learning, and leading that allows for the most impactful and rewarding work of our teams’ careers. 

 

We put our people first, and we make sure they’re taken care of both in and out of the office. As we reflect on our learnings and successes from remote work, we aim to provide dynamic, collaborative and flexible work environments for our teams. Our employees connect through our Employee Resource Groups, which are actively involved in driving business decisions every step of the way. But our support doesn’t end at the workplace—we also encourage a balanced lifestyle with paid time off and new parent leave, free video games, fitness reimbursement and more. 

 

Our goal is to provide a safe, respectful and inspiring workplace for all of our employees. Through our diversity, equity, inclusion and social responsibility programs, we’re doing the work to give everyone the space to be their full selves while giving back to our community. We’re looking for problem-solvers, game-changers, innovators, dreamers, doers—people that are ready to move the needle and build on our success. As our industry accelerates, we aren’t just keeping up—we’re staying ahead of the game.

 

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. Electronic Arts also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Click here to view our Data Privacy Policy.

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