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Associate Franchise Operations Manager

Multiple Locations: Redwood City, California, United States • Vancouver, British Columbia, Canada • Los Angeles, California, United States

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Requisition Number: 170585

Position Title: Manager, Operations

External Description:

Associate Manager, Mobile Franchise Ops

Electronic Arts

Location: North America

 

Mobile Franchise Operations brings EA franchises to market globally across mobile platforms, ensuring fulfilment of all channels, and includes ongoing operational support of live service. All elements associated with publishing a game will be covered, including pre and post-launch live service releases of EA franchises. The team ensures the delivery of the company-wide portfolio plan and product data calendars.

 

We publish the Franchise-wide publishing and editorial calendar, ensuring the dates reflect the current status of product and content delivery and editorial support. You will support the launch of the mobile game franchises, new and live service product fulfilment and ensuring availability of products and product betas on the Apple, Google and Amazon storefronts. We are the source of the company-wide 'plan of record' for product delivery.

 

You will be experienced in product delivery and will support EA locations globally. You will work with many levels across publishing, franchise & corporate to ensure that product delivery processes are met and status is understood. You will report to the Director, Mobile Franchise Operations and help develop new product delivery processes to keep up with evolving requirements.

 

  • Deliver the Global Product Release Schedule of an assigned portfolio of EA franchises
    • Publish product schedules and delivery plans globally
    • Ensure all aspects of product release and subsequent live service releases are delivered
    • Manage product delivery relationships, ensuring partnerships with game team, business, technical and QA partners globally to ensure the smooth product delivery and ongoing support
    • Negotiate 'traffic control' of product dates across franchises, according to our priorities and operational goals
    • Assist leadership in running bi-annual franchise planning sessions, to discuss and lock dates for 12-month roadmap plans
    • Consult with franchise partners, offering operational guidance and introductions to appropriate internal partners on a situational basis

 

  • Data Management/Governance
    • Maintain important roadmap and associated ops data within project tracking tools to support product release schedules
    • Manage MTX item process, including tracking of MDM item numbers
    • Ensure data is accurate and is updated

 

  • Process Creation/Management
    • Work closely with HD FPMs toward process and toolset alignment across platforms wherever possible, sharing examples and suggesting efficiencies/improvements from Mobile to HD, and learning from mature HD processes
    • Conduct ongoing audits of processes and communications to capture changing requirements and ensure the highest possible quality work product
    • Help with the development of tools and trackers to best support our tracking and reporting needs

 

  • Manage relationships with internal partners to ensure franchise delivery
    • Maintain open, honest, regular dialogue to promote trust and understanding
    • Identify opportunities to assist with operational efficiencies and communications with First-Party operations teams

Skills & Experience

  • 3+ years project and program management experience
  • 2+ years video game development experience, mobile and live service
  • High attention to detail and accuracy
  • Solve problems through creative solutions and resolve issues
  • Develop positive business relationships across global partner teams
  • Influence across multiple levels of seniority without formal authority
  • Experience working unsupervised across multiple time zones

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Community / Marketing Title: Associate Franchise Operations Manager

Company Profile:

Electronic Arts Inc. is a leading global interactive entertainment software company. EA delivers games, content and online services for Internet-connected consoles, personal computers, mobile phones and tablets.

EEOText: About EA At Electronic Arts, we exist to Inspire the World to Play. We create extraordinary new game experiences for our millions of players everywhere by bringing together talented people that combine creativity, innovation, and passion. We know that our strength lies in the diversity of our people. We immerse our employees into an inclusive culture, and provide opportunities for learning and leading that allow them to do the most impactful and rewarding work of their careers. We put our people first. We provide comprehensive benefit packages with a focus on health and wellbeing to support your needs and help you balance your career and personal life. We provide access to dynamic and collaborative work environments, opportunities to connect and contribute through our Employee Resource Groups, and support for a balanced life with paid time off and new parent leave, plus free video games and so much more! Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. Electronic Arts also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Date Opened: 2021-12-09 23:42:19.997

EEO Employer Verbiage:

About EA

We exist to inspire the world to play. Through innovative technology and immersive storytelling, we deliver new ways of experiencing worlds of interactive entertainment for our millions of players worldwide. Our strength lies in the diversity of our people, combining creativity, innovation and passion. We fully champion inclusive culture, and provide opportunities for growing, learning, and leading that allows for the most impactful and rewarding work of our teams’ careers. 

We put our people first, and we make sure they’re taken care of both in and out of the office. As we reflect on our learnings and successes from remote work, we aim to provide dynamic, collaborative and flexible work environments for our teams. Our employees connect through our Employee Resource Groups, which are actively involved in driving business decisions every step of the way. But our support doesn’t end at the workplace—we also encourage a balanced lifestyle with paid time off and new parent leave, free video games, fitness reimbursement and more. 

Our goal is to provide a safe, respectful and inspiring workplace for all of our employees. Through our diversity, equity, inclusion and social responsibility programs, we’re doing the work to give everyone the space to be their full selves while giving back to our community. We’re looking for problem-solvers, game-changers, innovators, dreamers, doers—people that are ready to move the needle and build on our success. As our industry accelerates, we aren’t just keeping up—we’re staying ahead of the game.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. Electronic Arts also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Click here to view our Data Privacy Policy.

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