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Sr. IT Service Engineer

位置: Shanghai, China

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このポジションはもう募集していません。

Requisition Number: 167512

Position Title: IT Specialist II

External Description:

Electronic Arts Information Technology (EAIT) group keeps our employees and business operations connected globally. As a digital entertainment company, EA's enterprise technology needs are diverse and span across game development, workforce collaboration, marketing, publishing, player experience, security, and corporate activities. We bring creative technology services to each one of these areas, keeping everyone creative, collaborative and productive. Our team ensures better play across all of EA and needs your help to do that.

Responsibilities

  • You will provide daily technical support to studios on desktop, laptop, Mac, game consoles, mobile devices, meeting room techs.
  • Deploy and support operating systems and client software, including Windows, macOS, Office 365, Perforce, Autodesk, Adobe Photoshop, Visual Studio, game development software, SCCM, etc.
  • Participate in supporting works of IT infrastructure: networking, server, virtualization, storage, Perforce, etc.
  • Manage local IT projects, and deliver global/regional IT project in the sites
  • Follow EAIT processes to perform change, incident/problem, and configuration management tasks
  • Manage and track IT assets
  • Develop relationships and communicate with business teams and studios
  • You will report into Site IT Manager, Shanghai

Qualifications

  • 5+ years of experience in an IT support role
  • We are looking for candidates with experience supporting and troubleshooting PC desktop, laptop, Mac, game consoles, meeting room hardware, Windows 10, macOS, Office 365, Zoom, Slack, Google Drive, SCCM, VPN client software etc.
  • Experience working with Active Directory, Exchange, DHCP, DNS, and video conferencing
  • Good knowledge of networking, server, Linux, virtualization, and storage
  • Solid problem-solving and troubleshooting skills
  • Good written and spoken English skills, being global teams
  • Customer-centric mindset, knowing how to respond appropriately in challenging situations
  • Passionate to grow in IT tech areas and willing to take challenges

City:

State:

Community / Marketing Title: Sr. IT Service Engineer

Company Profile:

Electronic Arts Inc.は、インタラクティブ・エンターテイメント・ソフトウェアの世界的大手企業です。 EAは、インターネットに接続されたコンソール、パソコン、携帯電話、タブレットに対してゲーム、コンテンツおよびオンラインサービスを提供しています。

EEOText:

About Electronic Arts

Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.

We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Days Open: 36

Can this position be remote?: 0

EEO Employer Verbiage:

EAは雇用機会を均等に提供します。 雇用に関する決定を下す際は、人種、肌の色、国籍、出身国、出身民族、身体的性別、社会/文化/心理的性別、性別自認または性別表現、性的指向、年齢、遺伝情報、宗教、身体障害、病状、妊娠、婚姻状況、家族状況、軍役経験の有無は考慮されません。 さらにEAでは、身体に障害のある方々のために、適用法令によって定められた職場環境を整えることも行っています。

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