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Workforce Management Demand Planning Analyst

Location: Hyderabad, Telangana, India

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Requisition Number: 167428

Position Title: Associate Analyst, Workforce Planning & Analytics

External Description:

Workforce Management Demand Planning Analyst

Location - EA Hyderabad

We are EA

Electronic Arts Inc. is a global interactive entertainment software company. We build and provide games, content, and online services to millions of people across the globe with the most amazing and immersive interactive software in the industry.

As EA's first label dedicated to purely digital games, EA Mobile creates games for mobile devices, social networks and online environments that deliver seamless play anytime, anywhere, on any device. Connecting a market of more than one billion core and mass casual gamers worldwide, EA Mobile delivers engaging, accessible, high quality games to people of all skill levels and interests.

Role overview

As a Workforce Management (WFM) Demand Planning Analyst, you will report to the Sr. Manager, Demand and Workforce Planning. You have built demand forecasts from the bottom up, using business drivers and historical data as reference points. You have delivered demand forecasts with accuracy between 5-10% for contact centers receiving over 20 million contacts a year. You have used statistics and analytics knowledge to inform operational models by developing forecasts for different contact types, languages, and regions.

Worldwide Customer Experience (WWCE)


EA's Worldwide Customer Experience (WWCE) organization exists to inspire the world to play. We support players across the globe in 13+ languages. We value people who will bring new ideas and perspectives to help make WWCE a great place to be and be from. We celebrate diversity and inclusion. It's just as important for us to create great experiences for our people as for our players. We're looking for people that show up excited to work and ready for some fun.

EA values creativity, pioneering, passion, determination, learning, and teamwork. We mean things like acting with curiosity, speaking up with original ideas, and committing to each other as one team.

Responsibilities

You will:

  • Understand EA's operational metrics and customer experience goals
  • Use knowledge of EA's sales and player engagement strategies to create accurate projections
  • Analyze trends to help improve demand forecast accuracy in many channels, languages and products
  • Identify data issues; partner with the right source to rectify
  • Partner with Data Science to develop automated models that can be used with manual forecasts
  • Develop, administer, and maintain forecasts
  • Document and publish changes from forecast to forecast

Qualifications

  • BBA/BS degree or equivalent practical experience
  • +3 years of Workforce Management experience performing Demand Forecasting in a diverse, multi-channel support environment
  • Expert level knowledge of Excel, SQL, and/or other modelling platforms
  • Experience using Aspect or other WFM system

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Community / Marketing Title: Workforce Management Demand Planning Analyst

Company Profile:

Electronic Arts Inc. is a leading global interactive entertainment software company. EA delivers games, content and online services for Internet-connected consoles, personal computers, mobile phones and tablets.

EEOText: About EA At Electronic Arts, we exist to Inspire the World to Play. We create extraordinary new game experiences for our millions of players everywhere by bringing together talented people that combine creativity, innovation, and passion. We know that our strength lies in the diversity of our people. We immerse our employees into an inclusive culture, and provide opportunities for learning and leading that allow them to do the most impactful and rewarding work of their careers. We put our people first. We provide comprehensive benefit packages with a focus on health and wellbeing to support your needs and help you balance your career and personal life. We provide access to dynamic and collaborative work environments, opportunities to connect and contribute through our Employee Resource Groups, and support for a balanced life with paid time off and new parent leave, plus free video games and so much more! Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. Electronic Arts also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Date Opened: 2021-08-10 13:34:25.323

EEO Employer Verbiage:

About EA

At Electronic Arts, we exist to Inspire the World to Play. We create extraordinary new game experiences for our millions of players everywhere by bringing together talented people that combine creativity, innovation, and passion. We know that our strength lies in the diversity of our people. We immerse our employees into an inclusive culture, and provide opportunities for learning and leading that allow them to do the most impactful and rewarding work of their careers. 

We put our people first. We provide comprehensive benefit packages with a focus on health and wellbeing to support your needs and help you balance your career and personal life. We provide access to dynamic and collaborative work environments, opportunities to connect and contribute through our Employee Resource Groups, and support for a balanced life with paid time off and maternity and paternity leave, plus free video games and so much more! 

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. Electronic Arts also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

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