IT Desktop Support Specialist (Contract)

Requisition Number: 167181

Position Title: Contingent

External Description:

SUMMARY

Maintain in-house computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing. maintaining, and upgrading all hardware and equipment while ensuring workstation performance. Troubleshoot problem areas in an accurate fashion and provide end-user assistance where required. Support in-house computer systems for work from home users.

PRIMARY ACCOUNTABILITIES

• Maintain in-house computer systems, desktops, and peripherals. This includes installing and repairing all hardware and equipment while ensuring workstation performance. Troubleshoot problem areas accurately, and provide end-user training where required
• Evaluate and respond to service requests with a resolution
• Perform analysis and diagnosis of routine PC problems for end-users, and recommend and implement solutions Install, configure, test, maintain, and troubleshoot end-user workstation software/hardware, networked peripheral devices, and networking software/hardware products
• Maintain an inventory of all IT assets including the history of hardware failure, repair, installation, and removal
• Construct and test customized configurations based on different platforms and operating systems
• Monitor and test PC performance and provide statistics and reports
• Perform PC, hardware, and peripheral equipment improvements, upgrades, and repairs
• Maintain communications with end-users to ensure systems meet our needs
• Under guidance, perform periodic system maintenance
• Place vendor service calls to resolve hardware or software failures
• Coordinate with end-users and technical staff to maintain systems that use industry best practices to meet our goals, white maintaining the security of the data, system, and network.
• Produce metrics, project status reports, and operating status reports for management and team members
• Provide service desk and technical support to users
• Perform routine problem analysis and resolution design for systems
• Support, communicate and defend the values and culture of the organization

SECONDARY ACCOUNTABILITIES

• Maintain accurate helpdesk records using the ticket management system
• Update job knowledge by participating in educational opportunities; read professional publications; maintain personal networks; participate in professional organizations
• Accomplish organization goals by accepting ownership for accomplishing new and different requests; explore opportunities to contribute to job accomplishments
• Protect organization's value by preserving the confidentiality of information

YEARS OF EXPERIENCE 

2+ Years

EDUCATION LEVEL

• High School Diploma or GED

QUALIFICATIONS

• Understanding of current principles and practices of IT support and experience working with users and other IT professionals to resolve system problems
• Experience in Help Desk functionality and IT maintenance procedures
• Experience with consulting or customer service
• Experience working in a collaborative environment
• Experience working with other IT professionals and end-users
• Problem-solving skills
• Demonstrate a commitment to the process of continuous improvement by identifying and responding to the needs of all customers

SPECIAL WORK CONDITIONS

• Extended or after-hours support is required
• Occasional travel to other sites required <15%

City:

State:

Community / Marketing Title: IT Desktop Support Specialist (Contract)

Company Profile:

Electronic Arts Inc.는 세계를 선도하는 인터랙티브 엔터테인먼트 소프트웨어 기업입니다. EA는 인터넷 콘솔, 개인용 컴퓨터, 휴대전화, 태블릿용 게임과 콘텐츠 및 온라인 서비스를 제공합니다.

EEOText: EA는 균등한 기회의 제공을 실천합니다. 모든 채용은 인종, 피부색, 출신 국가, 혈통, 생물학적/사회적 성별, 성 정체성 또는 표현, 성적 성향, 나이, 유전 정보, 종교, 장애 여부, 질병 유무, 임신 여부, 혼인 상태, 가족 상황, 군 복무 여부, 또는 법으로 금지된 기타 요인을 고려하지 않고 결정됩니다. 또한, 해당 직책에 합당한 능력을 갖추고 있다면 범죄 기록이 있는 지원자도 관련 법률을 준수하는 방식으로 채용 여부를 고려합니다. EA는 관련 법률에서 명시하는 대로 업무 공간에 장애가 있는 입사 지원자 또는 예정자를 위한 시설을 마련해두고 있습니다.

Days Open: 103

Can this position be remote?: 0

EEO Employer Verbiage:

EA는 균등한 기회의 제공을 실천합니다. 모든 채용은 인종, 피부색, 출신 국가, 혈통, 생물학적/사회적 성별, 성 정체성 또는 표현, 성적 성향, 나이, 유전 정보, 종교, 장애 여부, 질병 유무, 임신 여부, 혼인 상태, 가족 상황, 군 복무 여부 등의 요인을 고려하지 않고 결정됩니다. EA는 관련 법률에서 명시하는 대로 업무 공간에 장애가 있는 입사 지원자 또는 예정자를 위한 시설을 마련해두고 있습니다.