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Senior Game Lifecycle Manager

Multiple Locations: Austin, Texas, United States • Galway, County Galway, Ireland

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Requisition Number: 166851

Position Title: Program Manager

External Description:

As a Senior Game Lifecycle Manager, you will report to the Director of Experience Integration organization. You will lead the WWCE process to develop and implement CX strategies supporting a portfolio of EA games. This process includes working with teams across Studio, Services, and WorldWide Customer Experience (WWCE) to understand game & services strategies, support strategies, and the player experience. You will implement the strategies using the same relationships to ensure support readiness for game & services throughout the lifecycle

WWCE

EA's Worldwide Customer Experience (WWCE) organization exists to inspire the world to play. We support players across the globe in 13+ languages. We value people who will bring new perspectives to help make WWCE a great place to be and be from. We celebrate diversity and inclusion. It's just as important for us to create great experiences for our people as for our players. We're looking for people that will come to the office (or Zoom meeting) excited to work and ready for some fun.

Responsibilities

  • Support a portfolio of EA products including EA Services, HD, and Mobile games
  • Lead cross-functional workgroups to create CX strategies
  • Identify important organizations needed to create strategies
  • Partner with those organizations to create single & multi year strategies to improve the player support experience
  • Drive agreement and awareness of CX strategy with cross functional work group and across WWCE
  • Implement CX strategy including support readiness plans for game launch
  • Work with studio, product and other important organizations to implement CX strategies
  • Ensure organizational readiness for game launches
  • Support games and CX strategies once game has launched and is in Live Service
  • Use existing operational models frameworks to create CX strategies and launch readiness plans
  • Monitor and report on CX strategy adoption including game support performance immediately post-launch
  • Create and lead quick response team to address any support gaps identified post-launch
  • Implement mitigation activities, monitor and report on outcomes
  • Assess, manage, and resolve new issues to minimize disruption to the player experience once the game is in Live Service

Qualifications

  • 5 years Program/Project Management experience
  • Capable of managing multiple projects with competing schedules simultaneously
  • Experience creating, implementing and following work schedules and meeting deadlines
  • Program/project on time delivery including risk mitigation when schedule delays occur
  • Strong verbal and written skills with the ability to articulate complex issues by written and verbal communications. This includes being able to position information appropriately for your audience.
  • Experience creating complex strategies and managing them through implementation
  • Experience leading formal and informal teams including team member management

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Community / Marketing Title: Senior Game Lifecycle Manager

Company Profile:

Electronic Arts Inc. is a leading global interactive entertainment software company. EA delivers games, content and online services for Internet-connected consoles, personal computers, mobile phones and tablets.

EEOText: About EA At Electronic Arts, we exist to Inspire the World to Play. We create extraordinary new game experiences for our millions of players everywhere by bringing together talented people that combine creativity, innovation, and passion. We know that our strength lies in the diversity of our people. We immerse our employees into an inclusive culture, and provide opportunities for learning and leading that allow them to do the most impactful and rewarding work of their careers. We put our people first. We provide comprehensive benefit packages with a focus on health and wellbeing to support your needs and help you balance your career and personal life. We provide access to dynamic and collaborative work environments, opportunities to connect and contribute through our Employee Resource Groups, and support for a balanced life with paid time off and new parent leave, plus free video games and so much more! Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. Electronic Arts also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Date Opened: 2021-07-01 18:37:39.88

EEO Employer Verbiage:

About EA

At Electronic Arts, we exist to Inspire the World to Play. We create extraordinary new game experiences for our millions of players everywhere by bringing together talented people that combine creativity, innovation, and passion. We know that our strength lies in the diversity of our people. We immerse our employees into an inclusive culture, and provide opportunities for learning and leading that allow them to do the most impactful and rewarding work of their careers. 

We put our people first. We provide comprehensive benefit packages with a focus on health and wellbeing to support your needs and help you balance your career and personal life. We provide access to dynamic and collaborative work environments, opportunities to connect and contribute through our Employee Resource Groups, and support for a balanced life with paid time off and maternity and paternity leave, plus free video games and so much more! 

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. Electronic Arts also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

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