Desktop IT Support Manager

Requisition Number: 166650

Position Title: Associate Manager IT

External Description:

Desktop Support Manager

The Challenge

A mostly site-specific position focused on IT client-based solutions promoting the development of games and driving the effort to provide outstanding IT support for a great employee experience.

The Job

You will manage the desktop support team and Exec Support. Role will require collaboration with all areas of the business and senior IT staff to solve for specific client issues. Position to be focused on team development, environment optimization, and engineering-based projects to improve IT and studio operations.

Reporting to a Senior It Manager, the next great EA Desktop Support Manager also needs these skills

• Build relationships with leaders from all areas of the business and IT team members
• Lead IT projects
• Document processes with the intent to shift to desktop support teams and the Global Service Desk
• Experience with PC, Mac client hardware, operating systems, mobile devices, and networking.
• Understanding of game development consoles and development processes and terminology
• Knowledge of video conferencing equipment and usage
• Manage a team of Desktop support specialists to ensure they are meeting their goals and providing a positive employee experience.
• Monthly meetings with us to ensure their needs are met
• You will lead and work on escalations for all aspects of desktop support
• You will manage ticket queue/assignment to ensure Service level agreements are met
• You will establish best practices
• Support us, and provide ally ship to a diverse and inclusive team and customer base

Work Experience/Requirements:

• 3 years experience managing a desktop team
• 5 years of general computer installation, maintenance and repair experience
• Understanding of current computer hardware and future hardware releases
• 3+ years of experience with hardware and software troubleshooting skills
• Proficient in resolving issues relating to Outlook, Office 365 apps, and collaboration software
• Research/Review/Recommend Process Improvements
• Vendor Management
• Large Enterprise IT environment support experience, with focus on enterprise level ticketing systems such as ServiceNow, Remedy, or Unicenter.

City:

State:

Community / Marketing Title: Desktop IT Support Manager

Company Profile:

Electronic Arts Inc.는 세계를 선도하는 인터랙티브 엔터테인먼트 소프트웨어 기업입니다. EA는 인터넷 콘솔, 개인용 컴퓨터, 휴대전화, 태블릿용 게임과 콘텐츠 및 온라인 서비스를 제공합니다.

EEOText: EA는 균등한 기회의 제공을 실천합니다. 모든 채용은 인종, 피부색, 출신 국가, 혈통, 생물학적/사회적 성별, 성 정체성 또는 표현, 성적 성향, 나이, 유전 정보, 종교, 장애 여부, 질병 유무, 임신 여부, 혼인 상태, 가족 상황, 군 복무 여부, 또는 법으로 금지된 기타 요인을 고려하지 않고 결정됩니다. 또한, 해당 직책에 합당한 능력을 갖추고 있다면 범죄 기록이 있는 지원자도 관련 법률을 준수하는 방식으로 채용 여부를 고려합니다. EA는 관련 법률에서 명시하는 대로 업무 공간에 장애가 있는 입사 지원자 또는 예정자를 위한 시설을 마련해두고 있습니다.

Days Open: 36

Can this position be remote?: 0

EEO Employer Verbiage:

EA는 균등한 기회의 제공을 실천합니다. 모든 채용은 인종, 피부색, 출신 국가, 혈통, 생물학적/사회적 성별, 성 정체성 또는 표현, 성적 성향, 나이, 유전 정보, 종교, 장애 여부, 질병 유무, 임신 여부, 혼인 상태, 가족 상황, 군 복무 여부 등의 요인을 고려하지 않고 결정됩니다. EA는 관련 법률에서 명시하는 대로 업무 공간에 장애가 있는 입사 지원자 또는 예정자를 위한 시설을 마련해두고 있습니다.