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L2 Desktop Specialist – Temporary

Lage: Vancouver, BC, Canada

Hinweis

Diese Position ist nicht mehr offen.

Requisition Number: 166571

Position Title: ITO Services Specialist I

External Description:

Job Title: ITO Service Specialist I

GENERAL DESCRIPTION

A full time, site specific position focused on IT client based solutions enabling the development of games.  Position will be responsible for doing desktop work within the EA Vancouver desktop team.  Role will require “self-starter” mentality and will require pro-active collaboration with L2 and L3 desktop techs.  Position to participate in IT communities focused on knowledge sharing. On-call after hours support for local studio desktop support organization is a requirement.

KEY SKILLS & RESPONSIBILITIES:

  • Key Skills:
  1. Work in an environment in which level 2 technicians will be motivated to provide best in class customer service. o Willing to learn the technology, improve their customer service delivery skills, and broaden their skill base. Able to assume greater responsibility in day to day operations of desktop support.
  2. Strong understanding of PC client workstation hardware, operating systems, applications, development game consoles, printers, mobile devices, networking.
  3. Strong understanding in Apple Mac and Apple Mac specific software, and Apple Mac support is a plus.
  4. Strong background in testing and optimizing client workstations and applications.
  5. Strong understanding of microprocessor hardware and application across all device types
  6. Knowledge and understanding of video conferencing equipment and usage. o Able to provide desktop support to VP level executive
  • Responsibilities:
  1. 100% L2 level work
  2. Provide frontline support for technical issues
  3. Set direction from desktop technology standpoint WORK EXPERIENCE REQUIREMENTS
  • Intermediate technical skills and experience.
  • Intermediate understanding of current Desktop (and technology) hardware standards and future hardware releases.
  • Familiar with studio development applications including: Perforce, DevTrack, Visual Studio, Maya, 3DS Max, Photoshop, Microsoft XDK, Sony XDK/PRODG, Skype for Business, and Cisco video conferencing.
  • Knowledge of enterprise desktop and user administrative tools including Apple/Mac, Active Directory, SCCM 2012, and McAfee EPO.
  • Understanding of basic network protocols as well as network hardware.
  • Intermediate hardware and software troubleshooting skills in a massive environment required.
  • Intermediate knowledge of development and test hardware functionality including: updating firmware, updating to latest release for Xbox One and Sony PS4. Troubleshooting dev/test kit capabilities and knowledge of RMA process.
  • Basic understanding of server side components and applications including web, application, and database infrastructure.
  • Understanding of basic network protocols including TCP/IP, UDP, DNS, SMTP, SNMP, HTTP, HTTPS, as well as network hardware.
  • Intermediate hardware and software troubleshooting skills in a fast paced environment required.

Education / Experience or Equiv.

  • Some knowledge of system fundamentals
  • Understands distributed system and network interaction
  • Willing to learn best practices
  • Good knowledge of network/servers and storage.
  • 1-2 yrs. Active Directory experience.

Complexity of Problem Solving

  • Can answer some aspects of complex hardware
  • Can find details on application and network errors

Freedom to Act/ Autonomy

  • Acts independently for system tasks
  • Receives general direction from management

Scope of Impact

  • Low to Medium impact

Internal/External Contacts

  • Works with internal customers solving complex problems

People/Budget Management

  • Works with Entry Level Desktop Technicians
  • Recommends purchase decisions

Interpersonal Skills/ Leadership Capability/ Action Values

  • Good written and verbal communication skills
  • Can make presentations

 

 

 

City:

State:

Community / Marketing Title: L2 Desktop Specialist – Temporary

Company Profile:

Electronic Arts Inc. ist ein weltweit führender Anbieter interaktiver Unterhaltungssoftware. EA bietet Spiele, Inhalte und Online-Dienste für internetfähige Spielkonsolen, Personalcomputer, Mobiltelefone und Tablets an.

EEOText:

About Electronic Arts

Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.

We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Days Open: 41

Can this position be remote?: 0

EEO Employer Verbiage:

EA engagiert sich für Chancengleichheit und Gleichstellung. Alle Personalentscheidungen werden unabhängig von Ethnie, Hautfarbe, Herkunft, Abstammung, Geschlecht, Geschlechtsidentität oder ausgelebtem Geschlecht, sexueller Orientierung, Alter, genetischer Information, Religion, Behinderung, Krankheit, Schwangerschaft, Familienstand oder Veteranenstatus getroffen. EA sorgt außerdem für die durch geltendes Gesetz vorgeschriebenen Anpassungen am Arbeitsplatz für Individuen mit anerkannten Behinderungen.

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