Sr User Experience Researcher

Multiple Locations: Vancouver, British Columbia, Canada • Seattle, Washington, United States

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Requisition Number: 166222

Position Title: Sr Researcher

External Description:

We are EA—the world’s largest video game publisher. You are probably familiar with many of our titles— FIFA, Madden, NHL, UFC, Apex Legends, The Sims, and Jedi: Fallen Order to name a few. But what does that mean for you? It means more opportunities to unleash your creative genius, be inspired by those around you and ignite your path in any direction you choose.

We are looking for a Senior UX Researcher who should not only love to play games but also has a passion for shaping and evaluating the gaming experience. You are excited to be part of an accomplished and advanced team shaping the future of EA games across devices. You will apply your passion for research and digital entertainment to the development of fun and creative gaming experiences. You will develop research plans that span the full product development cycle and integrate user research into the game product development process. 

You will lead research team for exciting game franchise(s), and you will report to the EA Vancouver UXR Manager. 

Main responsibilities: 

  • Directly report to UXR Manager; work and mentor UX Researcher peers
  • Conduct user research activities for multiple EA products across multiple platforms (including console and mobile)
  • Analyze relevant data from mixed research methods (interviews, lab studies, heuristic evaluations, surveys, telemetry) independently
  • Work with game teams and studio leadership to understand franchise goals and strategies
  • Communicate research results to multiple levels of the organization in creative ways that create impact, while providing recommendations and ongoing design consultation
  • Develop long-term user research strategy plans for EA’s titles
  • Create new methodologies for each product’s unique gameplay and sensibility while maintaining research quality and process
  • Promote and inspire innovations in EA global UX Research team
  • Partner across organizational and regional teams with a variety of disciplines (researchers, designers, product strategists, market researchers, producers) to produce insights which improve the trajectory of their product work
  • Work closely with UXR Manager to advocate highly functional team culture

Qualifications & Skills: 

  • You have an advanced degree in experimental psychology (experimental, social, cognitive), human computer interaction, human factors, or a related field, or equivalent industry experience
  • You have 5+ years’ industry experience in research design and conducting user research studies across platforms
  • You have expertise in research design, experienced in multiple methodologies (e.g. correlational, experimental research, field studies, interviewing, contextual inquiry, questionnaire development, survey research, usability studies, and competitive benchmarking) 
  • You have experience in information design, game design principles, or consumer or entertainment software industry
  • You can assimilate new ideas and information quickly, recommend actions using objective data, and influence the actions taken based on that data
  • You can write and present influential reports
  • You can plan and prioritize your and others’ work
  • You have positive attitudes at work and inspire constructive discussions
  • You have great experiences dealing with difficult conversations and solving conflicts
  • You understand the values of functional team culture and know how to build efficient collaborations and relationships
  • Experience with statistical packages (such as SPSS or R) desirable

What’s in it for you? Glad you asked!

  • Opportunity to work in an inclusive and diverse workplace
  • Great compensation package plus annual bonus scheme
  • Private medical insurance & dental care
  • Pension scheme
  • Life insurance
  • Stock plans
  • Employee discounts
  • Annual game points and digital download allowance
  • Casual dress code
  • Flexible schedule
  • Work from home friendly

City:

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Remote?: 1

Community / Marketing Title: Sr User Experience Researcher

Company Profile:

Electronic Arts Inc. is a leading global interactive entertainment software company. EA delivers games, content and online services for Internet-connected consoles, personal computers, mobile phones and tablets.

EEOText: About EA At Electronic Arts, we exist to Inspire the World to Play. We create extraordinary new game experiences for our millions of players everywhere by bringing together talented people that combine creativity, innovation, and passion. We know that our strength lies in the diversity of our people. We immerse our employees into an inclusive culture, and provide opportunities for learning and leading that allow them to do the most impactful and rewarding work of their careers. We put our people first. We provide comprehensive benefit packages with a focus on health and wellbeing to support your needs and help you balance your career and personal life. We provide access to dynamic and collaborative work environments, opportunities to connect and contribute through our Employee Resource Groups, and support for a balanced life with paid time off and new parent leave, plus free video games and so much more! Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. Electronic Arts also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Date Opened: 2021-06-01 18:54:33.75

EEO Employer Verbiage:

About EA

At Electronic Arts, we exist to Inspire the World to Play. We create extraordinary new game experiences for our millions of players everywhere by bringing together talented people that combine creativity, innovation, and passion. We know that our strength lies in the diversity of our people. We immerse our employees into an inclusive culture, and provide opportunities for learning and leading that allow them to do the most impactful and rewarding work of their careers. 

We put our people first. We provide comprehensive benefit packages with a focus on health and wellbeing to support your needs and help you balance your career and personal life. We provide access to dynamic and collaborative work environments, opportunities to connect and contribute through our Employee Resource Groups, and support for a balanced life with paid time off and maternity and paternity leave, plus free video games and so much more! 

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. Electronic Arts also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

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