Support Engineer - 12 Month Contract

Requisition Number: 166129

Position Title: Software Engineer II

External Description:

We are DICE
This is a 12 Months Contract

DICE (EA Digital Illusions Creative Entertainment), the award-winning studio based in Stockholm, Sweden, is best known for creating the phenomenally successful Battlefield franchise, the Star Wars: Battlefront franchise, and the creative game Mirror's Edge.

The Support Engineer Role

Support Engineer is responsible for providing technical support to everyone in our next game project to enable the project and unblock people in their daily work.

The team is composed of people from multiple teams with varying levels of technical expertise. They may be experts in certain workflows and barely familiar with others.

We are looking for an engineer who provides timely, pragmatic, and relevant solutions. Work with colleagues across the organization. Work proactively to acquire expertise, document, and share knowledge.

Responsibilities

• Take questions from the project, most of the questions are communicated through the project support channel.
• Provide solution and/or directions to right team and people
• Gathering extra information for later troubleshooting
• Build up and maintain a knowledge (and expertise) database, preferably in writing (Stack Overflow and Confluence).  Finding pattern behind solving a problem
• Be a goalie, at the beginning you will have this role with other colleagues: Take questions, provide an answer if possible and otherwise draw in the “second-level” POCs from the various disciplines.
• Become second level support in (at least) the area of development kits and playtests, which is already owned by another team (Quality Verification team)

Requirements

• Have previously worked as support engineer where you provided technical support
• Scripting/automation experience such as Powershell, Python, bash
• Have an analytical mindset and enjoy solving problems
• Learn quickly and adaptable
• Speak and write in English to an excellent level
• Gether a high level understanding of our development platform and all the critical components that the team rely on

Advantageous skills

• Have previously worked in gaming industry
• Worked with Tools, architecture of complex system / Game Engine and worked with various process and workflows
• Be able to handle the vast amount of variations we are subjected to - debug/retail data, different platforms, different build configurations, computers at home or in the office, online settings etc. This is pivotal to narrowing down the source of a problem, and getting this information sorted out is something first level support can do to offload the second level support.
• Have a basic, but good understanding of IT, to help with issues due to local machine conditions.
• Perforce. Gitlab

City:

State:

Community / Marketing Title: Support Engineer - 12 Month Contract

Company Profile:

Electronic Arts Inc. 是全球领先的互动娱乐软件公司。 EA 提供适用于联网主机、个人电脑、手机和平板电脑的游戏、内容和在线服务。

EEOText:

About Electronic Arts

Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.

We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Days Open: 83

Can this position be remote?: 0

EEO Employer Verbiage:

EA 是一个奉行机会均等的雇主。 所有招聘决定均不考虑种族、肤色、国籍、血统、生理性别、社会性别、性别认同或表达、性向、年龄、遗传信息、宗教信仰、残障状况、医疗状况、怀孕状况、婚姻状况、家庭状况或退伍军人身份等因素的影响。 EA 还会遵照相关法律，为符合条件的残障个体改善工作环境。