Support Engineer - 12 Month Contract

Location: Stockholm, Stockholm County, Sweden

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Requisition Number: 166129

Position Title: Software Engineer II

External Description:

We are DICE
This is a 12 Months Contract

DICE (EA Digital Illusions Creative Entertainment), the award-winning studio based in Stockholm, Sweden, is best known for creating the phenomenally successful Battlefield franchise, the Star Wars: Battlefront franchise, and the creative game Mirror's Edge.

The Support Engineer Role

Support Engineer is responsible for providing technical support to everyone in our next game project to enable the project and unblock people in their daily work.

The team is composed of people from multiple teams with varying levels of technical expertise. They may be experts in certain workflows and barely familiar with others.

We are looking for an engineer who provides timely, pragmatic, and relevant solutions. Work with colleagues across the organization. Work proactively to acquire expertise, document, and share knowledge.

Responsibilities

  • Take questions from the project, most of the questions are communicated through the project support channel.
  • Provide solution and/or directions to right team and people
  • Gathering extra information for later troubleshooting
  • Build up and maintain a knowledge (and expertise) database, preferably in writing (Stack Overflow and Confluence).  Finding pattern behind solving a problem
  • Be a goalie, at the beginning you will have this role with other colleagues: Take questions, provide an answer if possible and otherwise draw in the “second-level” POCs from the various disciplines.
  • Become second level support in (at least) the area of development kits and playtests, which is already owned by another team (Quality Verification team)

Requirements

  • Have previously worked as support engineer where you provided technical support
  • Scripting/automation experience such as Powershell, Python, bash
  • Have an analytical mindset and enjoy solving problems
  • Learn quickly and adaptable
  • Speak and write in English to an excellent level
  • Gether a high level understanding of our development platform and all the critical components that the team rely on

Advantageous skills

  • Have previously worked in gaming industry
  • Worked with Tools, architecture of complex system / Game Engine and worked with various process and workflows
  • Be able to handle the vast amount of variations we are subjected to - debug/retail data, different platforms, different build configurations, computers at home or in the office, online settings etc. This is pivotal to narrowing down the source of a problem, and getting this information sorted out is something first level support can do to offload the second level support.
  • Have a basic, but good understanding of IT, to help with issues due to local machine conditions.
  • Perforce. Gitlab

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Remote?: 0

Community / Marketing Title: Support Engineer - 12 Month Contract

Company Profile:

Electronic Arts Inc. is a leading global interactive entertainment software company. EA delivers games, content and online services for Internet-connected consoles, personal computers, mobile phones and tablets.

EEOText: About EA At Electronic Arts, we exist to Inspire the World to Play. We create extraordinary new game experiences for our millions of players everywhere by bringing together talented people that combine creativity, innovation, and passion. We know that our strength lies in the diversity of our people. We immerse our employees into an inclusive culture, and provide opportunities for learning and leading that allow them to do the most impactful and rewarding work of their careers. We put our people first. We provide comprehensive benefit packages with a focus on health and wellbeing to support your needs and help you balance your career and personal life. We provide access to dynamic and collaborative work environments, opportunities to connect and contribute through our Employee Resource Groups, and support for a balanced life with paid time off and new parent leave, plus free video games and so much more! Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. Electronic Arts also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Date Opened: 2021-05-25 15:52:27.44

EEO Employer Verbiage:

About EA

At Electronic Arts, we exist to Inspire the World to Play. We create extraordinary new game experiences for our millions of players everywhere by bringing together talented people that combine creativity, innovation, and passion. We know that our strength lies in the diversity of our people. We immerse our employees into an inclusive culture, and provide opportunities for learning and leading that allow them to do the most impactful and rewarding work of their careers. 

We put our people first. We provide comprehensive benefit packages with a focus on health and wellbeing to support your needs and help you balance your career and personal life. We provide access to dynamic and collaborative work environments, opportunities to connect and contribute through our Employee Resource Groups, and support for a balanced life with paid time off and maternity and paternity leave, plus free video games and so much more! 

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. Electronic Arts also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

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