Senior IT Service Specialist

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Requisition Number: 166064

Position Title: IT Specialist II

External Description:

Please note that this role will require you to be based in Stratford, London to provide on-site support to a new office.

The Information Technology group (EAIT) works as a global team to empower EA's employees and business operations to be creative, collaborative, and productive. As a digital entertainment company, EA's enterprise technology needs are diverse and span across game development, workforce collaboration, marketing, publishing, player experience, security, and corporate activities. Our mission is to bring creative technology services to each of these areas, working across the company to "ensure better play."

Site IT is part of the Global IT team reporting to the CIO. We have many responsibilities, in many EA locations, focused on local onsite support, we collaborate across the world.

Working within the desktop support team, taking the lead role in desktop related projects, you will provide IT support with a high degree of customer satisfaction and technical expertise to a new studio based in East London.

You will communicate directly with people and teams with differing levels of technical expertise in multiple teams from Engineers and Marketing teams to HR and Executives.

Role Responsibilities:

  • Maintain an excellent client relationship with all teams.
  • Understand our needs to align work and priorities, and help improve technologies and operations.
  • Lead by setting example, encourage creativity, curiosity and constant improvement.
  • Coordinate budget and purchasing of hardware and software for studio needs, lifecycle management.
  • Collaborate with IT teams to guide and participate in projects, compliance with global IT security standards, technology research, and testing, maximise system performance and resolve issues
  • Hands-on in the daily operations of the site where required, including installation, maintenance and troubleshooting of IT equipment.
  • Administer Windows and Mac desktop environments including configuring, upgrading, packaging and deployment, troubleshooting and resolving issues.

Any of the following experience would be advantageous:

  • 3+ years experience in a similar position.
  • Purchasing and asset management.
  • Project planning and organisation.
  • Document and share solutions with team members.
  • Excellent knowledge of support for Windows 10 and MacOS.
  • Experience with PC client workstation hardware installation, upgrades, troubleshooting, and an understanding of current hardware standards and future releases.
  • Hardware and software troubleshooting skills.
  • Meeting-room AV Technology such as Cisco Roomkit, Crestron and Evoko.
  • Familiar with enterprise desktop and user administrative tools including Active Directory, SCCM.
  • Understanding of network protocols and network hardware.
  • Experience with Sony or Microsoft console hardware and software.
  • JAMF, SCCM or similar client management tools.
  • Familiarity with development applications including Perforce, MS Visual Studio, Autodesk and Adobe Suite.
  • Experience writing code to create automated solutions (i.e.: Bash, Python, JavaScript, PowerShell).

Take your career to the next level – apply today!

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Community / Marketing Title: Senior IT Service Specialist

Company Profile:

Electronic Arts Inc. is a leading global interactive entertainment software company. EA delivers games, content and online services for Internet-connected consoles, personal computers, mobile phones and tablets.

EEOText: About EA At Electronic Arts, we exist to Inspire the World to Play. We create extraordinary new game experiences for our millions of players everywhere by bringing together talented people that combine creativity, innovation, and passion. We know that our strength lies in the diversity of our people. We immerse our employees into an inclusive culture, and provide opportunities for learning and leading that allow them to do the most impactful and rewarding work of their careers. We put our people first. We provide comprehensive benefit packages with a focus on health and wellbeing to support your needs and help you balance your career and personal life. We provide access to dynamic and collaborative work environments, opportunities to connect and contribute through our Employee Resource Groups, and support for a balanced life with paid time off and new parent leave, plus free video games and so much more! Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. Electronic Arts also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Date Opened: 2021-05-21 16:51:32.777

EEO Employer Verbiage:

About EA

At Electronic Arts, we exist to Inspire the World to Play. We create extraordinary new game experiences for our millions of players everywhere by bringing together talented people that combine creativity, innovation, and passion. We know that our strength lies in the diversity of our people. We immerse our employees into an inclusive culture, and provide opportunities for learning and leading that allow them to do the most impactful and rewarding work of their careers. 

We put our people first. We provide comprehensive benefit packages with a focus on health and wellbeing to support your needs and help you balance your career and personal life. We provide access to dynamic and collaborative work environments, opportunities to connect and contribute through our Employee Resource Groups, and support for a balanced life with paid time off and maternity and paternity leave, plus free video games and so much more! 

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. Electronic Arts also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Click here to view our Data Privacy Policy.

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