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Sr. Technical Program Manager (Software Quality Engineering)

Multiple Locations: Redwood City, California, United States • Vancouver, British Columbia, Canada • Orlando, Florida, United States • Austin, Texas, United States • Seattle, Washington, United States

Notice

This position is no longer open.

Requisition Number: 165918

Position Title: DD II

External Description:

Please note: this position may allow for remote work locations within the United States

We are EA…

And we make games – how cool is that? In fact, we entertain millions of people across the globe with the most amazing and immersive interactive software in the industry. But making games is difficult. That's why we employ the most creative, passionate people in the industry.

Development Technology & Solutions

Development Technology & Solutions is a partner of EA Studios. They span four continents, bringing together diverse individuals passionate about their craft from across the globe. They partner in every development phase while improving their expertise to create greater experiences for players. DTS participates in creating some of the most beloved games and supports ongoing live services. Through cutting-edge technology, data-driven insights, and state-of-the-art practices, they drive quality and directly impact players. They are a learning organization, sharing collaboratively and exploring innovative ways to solve challenges in creating amazing games for millions of players worldwide.

The Challenge Ahead

A Sr Technical Program Manager for the Mobile Quality Engineering organization is the keeper of the program schedules project schedule and helps move the studio development teams from one project phase to the next while ensuring collaboration and communication with their company partners and customers. You will partner with Technical Directors, other Development Directors, and senior leadership members across multiple studios and multiple disciplines (engineering, quality assurance, art/tech art) to ensure that they are managing the project on time, to spec, to quality, and within budget. You will also develop evolving development processes across this whole, global, organization. 

Responsibilities:

Knowledge

  • In an Agile environment, manages a development team(s) of software engineers and software engineers In test and coordinates Scrum teams to meet their sprint goals, leading and organizing resources in planning and tracking their work.
  • In projects with multiple customers, act as the Product Owner to improve requirements, while ensuring clear identification of ROIs across all asks.
  • Manage requirements, risks, and changes by optimizing scope, schedule, and resources accordingly. Most importantly, secure and track commitments.
  • Establish and track important metrics and quality and performance indicators to promote the execution of program deliverables.
  • Identify and analyze complex, long-term infrastructure problems with engineering leaders and partners.
  • Improve our process improvements across multiple teams and functions with a focus on reducing manual test efforts through automation.
  • Be involved with financial planning and headcount allocation to help the organization be funded and operating optimally.

Business Expertise

  • Work with business and product management to establish strategy and requirements.
  • Work with engineering and business owners to establish program requirements, set priorities, and establish scope, which includes defining the roadmap and long-term strategy of the teams that you are partnering with.
  • Encourage activity across multiple business organizations with the ability to create agreement through collaboration and negotiation.
  • Provide regular status reporting and capacity plan updates.
  • Influence program decisions to align with higher company programs.
  • Transparent in all their actions and flexible with their style.
  • Determine engagement practices, ensuring all workflows are clearly defined, processes are documented, and staff is trained in expectations on the workflow.
  • Bring a customer-first focus with and adapt to evolving needs.

Leadership:

  • Track and implement project improvement plans to improve team efficiency.
  • Help promote resourcing, hiring, performance reviews, team building, and team health engagement.
  • Respond to team health metrics to ensure minimal attrition.
  • Foster an engaging and fulfilling work environment.

Problem Solving

  • Solve complex technical and program problems.
  • Take a new perspective on existing solutions.
  • Mitigate risk for assigned scope.
  • Anticipate bottlenecks, provide management escalation, project prioritization, make trade-offs, balances needs versus technical constraints.

Qualifications:

  • At a minimum: 7 years of technical project management or project lead experience.
  • Bachelor's degree in any number of related fields including Computer Science, Computer or Electrical Engineering, Math, or directly related field.
  • Excellent knowledge of product life cycle, software development lifecycle, and project planning.
  • Experience in a Scrum / Agile software development environment.
  • Experience establishing project plans and project budgets, determining task requirements, assigning tasks, and implementing operational changes.
  • Proficient in tools such as Jira, Perforce, and Confluence.
  • Experience working with broad, diverse teams and leading teams that are multi-location and remote.
  • Mediation and conflict resolution skills.

Bonuses

  • A Master's degree in any number of related fields including Computer Science, Computer or Electrical Engineering, Math, or directly related field
  • Certified PMP
  • Experience managing iOS and Android platform development programs
  • Certified Scrum Master
  • Experience working on technical projects within common game development engines such as Unity and Unreal Engine
  • Automated testing experiences.

 

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Community / Marketing Title: Sr. Technical Program Manager (Software Quality Engineering)

Company Profile:

Electronic Arts Inc. is a leading global interactive entertainment software company. EA delivers games, content and online services for Internet-connected consoles, personal computers, mobile phones and tablets.

EEOText: About EA At Electronic Arts, we exist to Inspire the World to Play. We create extraordinary new game experiences for our millions of players everywhere by bringing together talented people that combine creativity, innovation, and passion. We know that our strength lies in the diversity of our people. We immerse our employees into an inclusive culture, and provide opportunities for learning and leading that allow them to do the most impactful and rewarding work of their careers. We put our people first. We provide comprehensive benefit packages with a focus on health and wellbeing to support your needs and help you balance your career and personal life. We provide access to dynamic and collaborative work environments, opportunities to connect and contribute through our Employee Resource Groups, and support for a balanced life with paid time off and new parent leave, plus free video games and so much more! Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. Electronic Arts also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Date Opened: 2021-05-13 20:35:09.737

EEO Employer Verbiage:

About EA

We exist to inspire the world to play. Through innovative technology and immersive storytelling, we deliver new ways of experiencing worlds of interactive entertainment for our millions of players worldwide. Our strength lies in the diversity of our people, combining creativity, innovation and passion. We fully champion inclusive culture, and provide opportunities for growing, learning, and leading that allows for the most impactful and rewarding work of our teams’ careers. 

We put our people first, and we make sure they’re taken care of both in and out of the office. As we reflect on our learnings and successes from remote work, we aim to provide dynamic, collaborative and flexible work environments for our teams. Our employees connect through our Employee Resource Groups, which are actively involved in driving business decisions every step of the way. But our support doesn’t end at the workplace—we also encourage a balanced lifestyle with paid time off and new parent leave, free video games, fitness reimbursement and more. 

Our goal is to provide a safe, respectful and inspiring workplace for all of our employees. Through our diversity, equity, inclusion and social responsibility programs, we’re doing the work to give everyone the space to be their full selves while giving back to our community. We’re looking for problem-solvers, game-changers, innovators, dreamers, doers—people that are ready to move the needle and build on our success. As our industry accelerates, we aren’t just keeping up—we’re staying ahead of the game.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. Electronic Arts also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

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