North American Football, Community Manager

Requisition Number: 165206

Position Title: Community Engagement Strategist/Specialist II

External Description:

North American Football, Community Manager, Core Community

The Community Engagement Team connects the voices of EA’s 300+ million players to our global game and strategy teams, facilitating healthy conversation working together to build thriving communities. The Community Manager III, Core Community will lead the execution strategy of EA’s North American community engagement programs, including initiatives that deliver transparent direct-to-player communications, while working hands-on with the community to provide critical game feedback to our development teams. 

 

As part of this role, the Community Manager III will develop and drive the execution strategy for Madden and College Football’s Community Activation Team communications across internal (Studio Direct) and external (Anchor Platform) channels, develop a strong external presence with players through transparent communications, manage the (Insert game)’s strategy for EA’s player influencer program (Game Changers) and develop messaging aligned with our franchise brand voice. In addition, the Community Manager III will partner closely with Community teammates, studio and other cross-functional groups to insure a consistent, high quality player experience inside and outside of our games via strategic real-time feedback about the health of our games. 

 

Passion is the fuel that drives our teams, and the successful candidate will take a love of football - matched with deep franchise expertise, an ability to drive team collaboration and strong influencer relationships - to strengthen overall player engagement and sentiment for the franchise across the world.

 

Key Accountabilities:

• Builds and executes franchise community strategies and executions
• Represents community strategies and executions to franchise leadership
• Collaborating with key integrated comms partners such as Comms and Social to ensure unified franchise plans

 

Required skills:

• Passion to drive day to day executions of global franchise communities, through a love of gaming - matched with deep franchise expertise, community mgt skills and strong interpersonal communications skills - to strengthen overall player engagement and sentiment for the franchise across the world.
• Role will require skill to lead the Global Community Engagement strategy, including initiatives that deliver transparent direct-to-player communications, while managing a suite of Community Platforms that deliver against our core community quality standards.
• As part of this role, the CMIII, will be the global driver of the community strategies across internal processes and external channels, partnering with enterprise-wide or territory stakeholders to drive alignment to the plan.
• The role will help define our global voice in the community through transparent communications, while managing work against budgets, lead the strategy for EA’s player community programming, core influencer programming and executions, executing our community standard
• Will also work with enterprise-wide stakeholders across multiple franchises to insure a consistent, high-quality player experience inside and outside of our games via strategic real-time feedback about the health of our games.

 

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Community / Marketing Title: North American Football, Community Manager

Company Profile:

We are a global team of creators, storytellers, technologists, experience originators, innovators and so much more. We believe amazing games and experiences start with teams as diverse as the players and communities we serve. At Electronic Arts, the only limit is your imagination.

EEOText:

About Electronic Arts

Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.

We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Days Open: 31

Can this position be remote?:

EEO Employer Verbiage:

About Electronic Arts

Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.

We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.