ServiceNow CMDB Developer

Location: Hyderabad, Telangana, India

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Requisition Number: 165082

Position Title: ITO Services Specialist II

External Description:

ServiceNow CMDB Developer - IT Business Management (ITBM)

Location: Hyderabad

Report to: Sr.Applications Architect, ITBM


About EA:

ENTERTAINING IS OUR PASSION Electronic Arts Inc. is a leading global interactive entertainment software company. EA develops, publishes, and distributes interactive software worldwide for Internet-connected consoles, personal computers, mobile phones, tablets and social networks. EA was founded 30 years ago by individuals with a deep passion for making games. Many things have changed over the years as the gaming industry—and the company—have expanded immensely, but we are still motivated by the same passion for developing, publishing, and distributing the world's best games. Our history has been one of great success, and our future looks even brighter. Gaming has come a long way from Pac-Man & Space Invaders to modern EA Favorites like Burnout, Battlefield, Mercenaries, Dead Space, Spore, FIFA, Madden, Need for Speed and the world's most successful game franchise, The Sims. Fuelled by our experienced staff at locations right across the Globe we are united in our passion to continue shaping the future of interactive entertainment. Together we can make a difference.


Position Overview:

As a ServiceNow CMDB Developer, you will be responsible for developing and enhancing features for EA IT's CMDB and supporting current and future objectives. Design, develop, test, and maintain CIs in the system; build and maintain application maps in-line with latest Common Service Data Model (CSDM). Candidate will coordinate with other IT teams in accomplishing tasks and not limited to; troubleshooting discovery issues, document and implement best practice solutions with minimal performance impact. Must have experience with CI de-duplication/reconciliation processes and understand the core ServiceNow ITSM and ITBM processes, be familiar with the foundations of ITIL. Possess extensive knowledge of a wide variety of systems and networks to include high volume/high availability systems.


Key Responsibilities:

ESSENTIAL JOB FUNCTIONS:

  • Manage data with tables in the CMDB and its Data Sources.
  • Maintain application maps updated and accurate with the latest service topology information
  • Configure efficient Identification, Reconciliation and Precedence Rules.
  • Monitor CMDB health and resolve conflicts between authoritative data sources.
  • Analyze functional, technical, and business requirements and turning it into a successful implementation
  • Define and maintain standard CI's, CI relationships, and CMDB Classification with relevance to the business needs.
  • Designs, develops, enhances, debugs and implements application maps using service mapping .
  • Provide expertise and support in Change management and Configuration management
  • Configure, monitor and troubleshoot discovery scans and service mapping.
  • MID Server configurations for Integrations & data pull.
  • Customizes ServiceNow configuration, including custom scripts
  • Configure access restriction on Tables and fields, based user groups.
  • Design and build custom script include AJAX script, server scripts and API's.
  • Support Discovery efforts leveraging CMDB.
  • Working knowledge of ServiceNow components like Business Rules, Client Scripting, UI Policies, ACLs, CSS, Properties, UI pages, Workflows, Contexts etc
  • Develop Client scripts, Business Rules, Web Service Import sets, Transform Maps & scripted web services.


Job Qualifications:

  • Bachelor or master's degree in technology or Computer Science from reputed institutions
  • 4+ years of ITSM experience as software engineer and development.
  • Minimum of 3 years of experience with ServiceNow CMDB, discovery, service mapping and integration with other external modules.
  • Must have understanding of CMDB architecture in ServiceNow, including different CI classes
  • Demonstrated experience programming and administering Service-Now in a large enterprise environment
  • Solid developer experience independent of the ServiceNow platform, with strong analytical and problem-solving skills
  • Solid skills using the ServiceNow platform: developing APIs via script including a competency of client and server APIs, Service Portal work leveraging Angular, mobile, integration hub, etc.
  • Demonstrated skills in application and services development using applications such as REST, SOAP, JavaScript, AngularJS, CSS, and XML
  • Familiar with Service Oriented architecture and web services integration (SOAP, WSDL, REST)
  • ServiceNow Certified Application Developer or Administrator
  • Strong Experience working in Agile development methodologies
  • Excellent written and verbal communication skills
  • Experience working in a distributed global team
  • Flexible to work during or overlapping North American time zones



Educational Requirements:

  • BS or other related I.T Degree in equivalent qualification or 4+ years of industry experience in systems engineering with a specialization around on-premise, virtualization and cloud-based architectures


What We'd Also Like to See:

  • ITIL v4 (or higher) certification
  • Certified Application Developer (CAD) on a recent SN platform release
  • Certified Application Specialist (CAS) on a recent SN platform release

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Community / Marketing Title: ServiceNow CMDB Developer

Company Profile:

Electronic Arts Inc. is a leading global interactive entertainment software company. EA delivers games, content and online services for Internet-connected consoles, personal computers, mobile phones and tablets.

EEOText: About EA At Electronic Arts, we exist to Inspire the World to Play. We create extraordinary new game experiences for our millions of players everywhere by bringing together talented people that combine creativity, innovation, and passion. We know that our strength lies in the diversity of our people. We immerse our employees into an inclusive culture, and provide opportunities for learning and leading that allow them to do the most impactful and rewarding work of their careers. We put our people first. We provide comprehensive benefit packages with a focus on health and wellbeing to support your needs and help you balance your career and personal life. We provide access to dynamic and collaborative work environments, opportunities to connect and contribute through our Employee Resource Groups, and support for a balanced life with paid time off and maternity and paternity leave, plus free video games and so much more! Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. Electronic Arts also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Date Opened: 2021-03-26 16:17:25.733

EEO Employer Verbiage:

About EA

At Electronic Arts, we exist to Inspire the World to Play. We create extraordinary new game experiences for our millions of players everywhere by bringing together talented people that combine creativity, innovation, and passion. We know that our strength lies in the diversity of our people. We immerse our employees into an inclusive culture, and provide opportunities for learning and leading that allow them to do the most impactful and rewarding work of their careers. 

We put our people first. We provide comprehensive benefit packages with a focus on health and wellbeing to support your needs and help you balance your career and personal life. We provide access to dynamic and collaborative work environments, opportunities to connect and contribute through our Employee Resource Groups, and support for a balanced life with paid time off and maternity and paternity leave, plus free video games and so much more! 

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. Electronic Arts also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Click here to view our Data Privacy Policy.

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