Senior Manager Publishing, Operations & E-Commerce

Requisition Number: 164516

Position Title: DD II

External Description:

Senior Manager, Publishing Operations & E-Commerce

At our core, Electronic Arts is a game maker that connects hundreds of millions of players from around the globe to some of the world’s greatest games. The EAX team is driving the strategy and implementation of important programs for EA’s community of players to connect them to one another and to the games they love to play. These projects include: EA Play, our cross-platform subscription on Origin, PlayStation, Xbox, and Steam; Origin, EA’s gaming service on PC; and a host of other consumer experiences and strategies to connect friends across platforms and within our games.

Reporting to the Director, Digital Operations, as Senior Manager, Publishing Operations & E-Commerce, you will manage a global team in the development and execution of digital strategies for EA’s marketing and e-commerce efforts, while improving process for greater operational efficiency, always with an eye on speed and quality of delivery. As part of the broader EA.com and Digital Operations team you will be an essential contributor to the EAX team.

Joining EAX means joining the team shaping EA’s subscription services now spanning three major platforms; building consumer experiences that power EA’s games and enabling more personalized, socially connected, and smooth experiences; and expanding our platforms across web, PC, mobile, the cloud and beyond so our players can get into the games they want to play and stay connected while playing. We like to say that “we see farther”, and are committed to driving innovation to meet player needs today and in the future. 

 

As someone with a track record in Publishing and E-Commerce. You will:

• Have 7+ years experience working in  a high scale, dynamic publishing and e-commerce business
• Manage workload priorities across multiple work streams, including game development support, content publishing, merchandising,  and live services management
• Build process to plan, prioritize, and mitigate risk for workload releases and investment opportunities
• Distill strategies/goals/ideas from EAX and publishing partners into team tasks
• Develop direct-report talent through goals and mentoring
• Support publishing partners globally; able to manage projects and partner meetings during off-business timelines
• Maintain deep technical knowledge of EA systems that impact digital publishing and EAX services; understand the digital platform holistically to know how it impacts publishing and supporting toolsets
• Support player engagement through publishing content for EA’s player portals including regional and localized requirements
• Improve publishing processes to distribute content, updates, offer incentives, and other ad hoc communications to customers or partners
• Define and report on key measurements
• Project manage complex and multi-facetted programs, tracking key publishing integration points with EAX and other supporting teams

 

You also bring the following skills or experiences to our team:

• Leader: Engaged people manager that inspires others.
• Champion: Experience guiding multiple teams across domains towards unified outcomes and best practices that make a difference.
• Operational: You can develop tactics, and actions based on strategic conceptual goals.
• Makes Effective Choices: You can understand issues, goals, issues, and risks and navigate solutions to these challenges.
• Collaborative: You will work closely with both local and global partners to deliver results.

 

You’ll build relationships and work with…

• Product Managers, Project Managers and other members of the EAX team to help deliver the live service for EA.com, Origin.com, our Subscriptions programs and our new EA Desktop Application.
• Teams from Marketing, Product Lifecycle Management and Studio. 

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Community / Marketing Title: Senior Manager Publishing, Operations & E-Commerce

Company Profile:

We are a global team of creators, storytellers, technologists, experience originators, innovators and so much more. We believe amazing games and experiences start with teams as diverse as the players and communities we serve. At Electronic Arts, the only limit is your imagination.

EEOText:

About Electronic Arts

Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.

We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Days Open: 69

Can this position be remote?:

EEO Employer Verbiage:

About Electronic Arts

Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.

We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.