Operations Manager

Requisition Number: 164476

Position Title: DD I

External Description:

Report to Studio Director of EA Create Shanghai.

The EA Create Shanghai studio is looking for an experienced, and fun-loving individual to join our leadership team and help create EA's next big AAA title.

EA Create Shanghai is a center for distributed development across EA's game studios where we get to work on popular franchises such as Battlefield, Apex Legends, Need for Speed, Plants vs. Zombies, EA Sports and many more. We aim to provide game studio partners art production solutions while focusing on refining and expanding our studio capabilities.

The Operations Manager manages cross organizational operations and project management at EA Create Shanghai studio. You will be the participate in strategic decisions across all studio projects while developing plans and implementing these plans.

Our leadership team is composed of experienced game developers from all over the world. We are an international group and we aim to create a fun work culture and environment worthy of a top-notch global game company. We promote staff-motivated culture projects such as photography club, studio parties, bike riding club, tabletop games, Friday happy hours to improve intra-studio relationships between project teams.

Responsibilities:

• You will manage all local contracts including partner reviews with Create, legal, accounting, and tax
• Manage all training projects as from planning, scheduling, to tracking and improvements
• Support studio leadership to oversee studio-wide standards development and reporting
• You will oversee all studio-wide events
• Manage studio budgets (purchases, reconcile actuals, and reporting)
• You will be the bridge between EA Create and EA China for policy agreement and operational understanding
• Support studio leadership on resourcing, talent acquisition, and retention projects
• Support DDs on capacity planning and tracking
• Support Art Production:
• Minimize bottlenecks while ensuring the production pipeline matches with the needs of the game studios;
• Identify project risks through regular monitoring of production status, team morale and communication channels; call out project risks and create mitigation plans before they become an issue;
• Manage through change request process by communicating to project partners the nature of the change request, the cost of changes and the prioritization of the changes;
• Find and address attrition risks

Qualifications:

• 3+ years of project management or operations management experience. PMP Certification (or Scrum certification) an asset;
• Excellent process mindset and documentation ability, previous process reengineering experience an added advantage;
• Solid Project Management software experience including but not excluding to: JIRA, Confluence, Shotgun, SharePoint, Visio or other visualization and diagramming tools;
• Across all levels of an organization, mediation and conflict resolution; Enjoy team setting and experience building working relationship with remote locations and global teams;
• People management experience with performance tracking and career development planning
• Fluent in English and Mandarin;
• Previous vendor management experience in distributed development is a big plus

City:

State:

Community / Marketing Title: Operations Manager

Company Profile:

Electronic Arts Inc. 是全球领先的互动娱乐软件公司。 EA 提供适用于联网主机、个人电脑、手机和平板电脑的游戏、内容和在线服务。

EEOText: 关于 EA 在 Electronic Arts，我们的宗旨是“激励世界，同享乐游”。我们让兼具创意、创新和激情的人才共聚一堂，为世界各地的亿万名玩家创造非凡的全新游戏体验。我们知道我们的长处在于员工的多样性。我们保证员工处于包容的文化之中，为其提供学习和领导的机会，让其从事职业生涯中最有影响力、最有价值的工作。 我们把我们的员工放在首位。我们为员工提供全面的、着重于健康和福祉的福利保障，以满足您的需求，并帮助您平衡您的职业生涯和个人生活。我们提供充满活力和共同协作的工作环境，您可通过我们的员工资源小组进行联系和贡献，享受带薪休假、产假和育儿假来平衡工作与生活，另外还有免费的电子游戏等更多福利！ Electronic Arts 是一个机会平等的雇主。所有招聘决定均不考虑种族、肤色、国籍、血统、生理性别、社会性别、性别认同或表达、性向、年龄、遗传信息、宗教信仰、残障状况、医疗状况、怀孕状况、婚姻状况、家庭状况、退伍军人身份或其他任何受法律保护的特征等因素的影响。EA 还会遵照相关法律，为符合条件的残障个体改善工作环境。

Days Open: 57

Can this position be remote?:

EEO Employer Verbiage:

EA 是一个奉行机会均等的雇主。 所有招聘决定均不考虑种族、肤色、国籍、血统、生理性别、社会性别、性别认同或表达、性向、年龄、遗传信息、宗教信仰、残障状况、医疗状况、怀孕状况、婚姻状况、家庭状况或退伍军人身份等因素的影响。 EA 还会遵照相关法律，为符合条件的残障个体改善工作环境。