IT Service Specialist (contract)

Requisition Number: 164404

Position Title: Contingent

External Description:

We are looking for an IT Service Specialist to assist our current site IT team in supporting in-house computer systems, desktops, and peripherals for the EABR Studio .This includes installing, diagnosing, repairing. maintaining, and upgrading all hardware and equipment to ensure workstation performance. You will troubleshoot problem areas quickly, providing end-user assistance where required.

You will report to the Manager of IT Service Operations and take direction from the IT Service Specialist II on our local Site IT team.

What you'll do...

• Maintain in-house computer systems, desktops, and peripherals. This includes installing and repairing all hardware and equipment while ensuring workstation performance. Troubleshoot problem areas accurately and provide end-user training where required.
• Evaluate and respond to service requests with a resolution.
• Perform analysis and diagnosis of routine PC problems for end-users, and recommend and implement solutions Install, configure, test, maintain, and troubleshoot end-user workstation software/hardware, networked peripheral devices, and networking software/hardware products.
• Maintain an inventory of all IT assets including the history of hardware failure, repair, installation, and removal.
• Construct and test customized configurations based on different platforms and operating systems.
• Monitor and test PC performance and provide statistics and reports.
• Perform PC, hardware, and peripheral equipment improvements, upgrades, and repairs.
• Maintain communications with end-users to ensure systems meet our needs.
• Under guidance, perform periodic system maintenance.
• Place vendor service calls to resolve hardware or software failures.
• Coordinate with end-users and technical staff to maintain systems that use industry best practices to meet our goals, white maintaining the security of the data, system, and network.
• Produce metrics, project status reports, and operating status reports for management and team members.
• Provide service desk and technical support to users.
• Perform routine problem analysis and resolution design for systems.
• Support, communicate and defend the values of the organization.

Additionally, you may be asked to...

• Maintain accurate helpdesk records using the ticket management system.
• Update job knowledge by participating in educational opportunities; read professional publications; maintain personal networks; participate in professional organizations.
• Accomplish organization goals by accepting ownership for accomplishing new and different requests; explore opportunities to contribute to job accomplishments.
• Protect organization's value by preserving the confidentiality of information.
• During low demand periods of IT work , you will participate in software testing either within the studio or at home.

An ideal IT Service Specialist will have…

• High School Diploma or GED
• 2+ years of experience in an IT service desk role.
• Understanding of current principles and practices of IT support and experience working with users and other IT professionals to resolve system problems.
• Experience in Help Desk functionality and IT maintenance procedures
• Experience with consulting or customer service
• Experience working in a collaborative environment.
• Experience working with other IT professionals and end-users.
• Problem-solving skills
• Demonstrate a commitment to the process of continuous improvement by identifying and responding to the needs of all customers.

SPECIAL WORK CONDITIONS

• Extended or after-hours support is required.
• Occasional travel to other sites required <15%
• Be willing to wear a mask while moving about the studio, removing it only when at your workstation.
• You will be employed by PRO Unlimited working on an assignment with Electronic Arts.

Hours

11:00 am - 7:00 pm

Rate

$17.50 an hour

 

City:

State:

Community / Marketing Title: IT Service Specialist (contract)

Company Profile:

Electronic Arts Inc.は、インタラクティブ・エンターテイメント・ソフトウェアの世界的大手企業です。 EAは、インターネットに接続されたコンソール、パソコン、携帯電話、タブレットに対してゲーム、コンテンツおよびオンラインサービスを提供しています。

EEOText: EAは雇用機会を均等に提供します。 雇用に関する決定を下す際は、人種、肌の色、国籍、出身国、出身民族、身体的性別、社会/文化/心理的性別、性別自認または性別表現、性的指向、年齢、遺伝情報、宗教、身体障害、病状、妊娠、婚姻状況、家族状況、軍役経験の有無、および法律で保護されたその他のあらゆる状況は考慮されません。 また、犯罪歴のある人物の雇用も、募集要項を満たす応募者の場合は適用法令に従って検討します。 さらにEAでは、身体に障害のある方々のために、適用法令によって定められた職場環境を整えることも行っています。

Days Open: 103

Can this position be remote?:

EEO Employer Verbiage:

EAは雇用機会を均等に提供します。 雇用に関する決定を下す際は、人種、肌の色、国籍、出身国、出身民族、身体的性別、社会/文化/心理的性別、性別自認または性別表現、性的指向、年齢、遺伝情報、宗教、身体障害、病状、妊娠、婚姻状況、家族状況、軍役経験の有無は考慮されません。 さらにEAでは、身体に障害のある方々のために、適用法令によって定められた職場環境を整えることも行っています。