IT Service Specialist (contract)

Location: Baton Rouge, Louisiana, United States

Notice

This position is no longer open.

Requisition Number: 164404

Position Title: Contingent

External Description:

We are looking for an IT Service Specialist to assist our current site IT team in supporting in-house computer systems, desktops, and peripherals for the EABR Studio .This includes installing, diagnosing, repairing. maintaining, and upgrading all hardware and equipment to ensure workstation performance. You will troubleshoot problem areas quickly, providing end-user assistance where required.

You will report to the Manager of IT Service Operations and take direction from the IT Service Specialist II on our local Site IT team.

What you'll do...

  • Maintain in-house computer systems, desktops, and peripherals. This includes installing and repairing all hardware and equipment while ensuring workstation performance. Troubleshoot problem areas accurately and provide end-user training where required.
  • Evaluate and respond to service requests with a resolution.
  • Perform analysis and diagnosis of routine PC problems for end-users, and recommend and implement solutions Install, configure, test, maintain, and troubleshoot end-user workstation software/hardware, networked peripheral devices, and networking software/hardware products.
  • Maintain an inventory of all IT assets including the history of hardware failure, repair, installation, and removal.
  • Construct and test customized configurations based on different platforms and operating systems.
  • Monitor and test PC performance and provide statistics and reports.
  • Perform PC, hardware, and peripheral equipment improvements, upgrades, and repairs.
  • Maintain communications with end-users to ensure systems meet our needs.
  • Under guidance, perform periodic system maintenance.
  • Place vendor service calls to resolve hardware or software failures.
  • Coordinate with end-users and technical staff to maintain systems that use industry best practices to meet our goals, white maintaining the security of the data, system, and network.
  • Produce metrics, project status reports, and operating status reports for management and team members.
  • Provide service desk and technical support to users.
  • Perform routine problem analysis and resolution design for systems.
  • Support, communicate and defend the values of the organization.

Additionally, you may be asked to...

  • Maintain accurate helpdesk records using the ticket management system.
  • Update job knowledge by participating in educational opportunities; read professional publications; maintain personal networks; participate in professional organizations.
  • Accomplish organization goals by accepting ownership for accomplishing new and different requests; explore opportunities to contribute to job accomplishments.
  • Protect organization's value by preserving the confidentiality of information.
  • During low demand periods of IT work , you will participate in software testing either within the studio or at home.

An ideal IT Service Specialist will have…

  • High School Diploma or GED
  • 2+ years of experience in an IT service desk role.
  • Understanding of current principles and practices of IT support and experience working with users and other IT professionals to resolve system problems.
  • Experience in Help Desk functionality and IT maintenance procedures
  • Experience with consulting or customer service
  • Experience working in a collaborative environment.
  • Experience working with other IT professionals and end-users.
  • Problem-solving skills
  • Demonstrate a commitment to the process of continuous improvement by identifying and responding to the needs of all customers.

SPECIAL WORK CONDITIONS

  • Extended or after-hours support is required.
  • Occasional travel to other sites required <15%
  • Be willing to wear a mask while moving about the studio, removing it only when at your workstation.
  • You will be employed by PRO Unlimited working on an assignment with Electronic Arts.

Hours

11:00 am - 7:00 pm

Rate

$17.50 an hour

 

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Community / Marketing Title: IT Service Specialist (contract)

Company Profile:

Electronic Arts Inc. is a leading global interactive entertainment software company. EA delivers games, content and online services for Internet-connected consoles, personal computers, mobile phones and tablets.

EEOText: About EA At Electronic Arts, we exist to Inspire the World to Play. We create extraordinary new game experiences for our millions of players everywhere by bringing together talented people that combine creativity, innovation, and passion. We know that our strength lies in the diversity of our people. We immerse our employees into an inclusive culture, and provide opportunities for learning and leading that allow them to do the most impactful and rewarding work of their careers. We put our people first. We provide comprehensive benefit packages with a focus on health and wellbeing to support your needs and help you balance your career and personal life. We provide access to dynamic and collaborative work environments, opportunities to connect and contribute through our Employee Resource Groups, and support for a balanced life with paid time off and maternity and paternity leave, plus free video games and so much more! Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. Electronic Arts also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Date Opened: 2021-02-18 15:14:44.5

EEO Employer Verbiage:

About EA

At Electronic Arts, we exist to Inspire the World to Play. We create extraordinary new game experiences for our millions of players everywhere by bringing together talented people that combine creativity, innovation, and passion. We know that our strength lies in the diversity of our people. We immerse our employees into an inclusive culture, and provide opportunities for learning and leading that allow them to do the most impactful and rewarding work of their careers. 

We put our people first. We provide comprehensive benefit packages with a focus on health and wellbeing to support your needs and help you balance your career and personal life. We provide access to dynamic and collaborative work environments, opportunities to connect and contribute through our Employee Resource Groups, and support for a balanced life with paid time off and maternity and paternity leave, plus free video games and so much more! 

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. Electronic Arts also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Click here to view our Data Privacy Policy.

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