Manager, Publishing, Operations and e-Commerce

Requisition Number: 163366

Position Title: Web Producer III

External Description:

Manager -- Publishing, Operations and e-Commerce

At our core, Electronic Arts is a game maker that connects hundreds of millions of players from around the globe to some of the world’s greatest games. The EAX team is driving the strategy and implementation of important projects for EA’s community of players to connect them to one another and to the games they love to play. These projects include: EA Access, our cross-platform subscription currently on Origin, PS4, Xbox One and soon on Steam: Origin, EA’s gaming service on PC; and a host of other consumer experiences and strategies to connect friends across platforms and within our games.

In your role as Manager, Publishing Operations & E-Commerce, you will manage a team in the development of digital strategies for EA’s marketing and e-commerce efforts, which means leading, developing and mentoring a team of Content Managers, while improving for greater operational efficiency, always with an eye on speed and quality of delivery. As part of the broader EA.com and Digital Operations team you will be an important contributor to the EAX team based in EA Redwood Shores or EA Guildford.

Joining EAX means joining the team shaping EA’s subscription services now spanning three major platforms; build consumer experiences that power EA’s games and promoting more personalized, socially connected, and frictionless experiences; and expand our platforms across web, PC, mobile, the cloud and beyond so our players can get into the games they want to play and stay connected while playing. We like to say that “we see farther”, and are committed to driving innovation to meet player needs today and in the future. 

You are someone with a track record in Publishing and E-Commerce. You will:

• Manage workload priorities across multiple work streams, including game development support, content publishing, merchandising, our programs, and live services management
• Build a framework approach to plan and prioritize risk for workload releases and investment opportunities
• Combine strategies/goals/ideas from EAX and publishing partners to applicable projects and goals
• Develop direct-report talent through goals setting and mentoring
• Support publishing partners globally; able to manage projects and partner meetings during off-business timelines
• Manage relationships with multiple partners to support important deliverable dates and service
• Maintain deep technical knowledge of EA systems that impact digital publishing and EAX services; understand the digital platform holistically to know how it impacts publishing and supporting toolsets
• Operationally manage content configurations that support programs related to the player experience, EA digital store, and subscriptions models to ensure partner and programs are met
• Troubleshoot problems in a complex multi-tier system
• Support player engagement and content projects through publishing content for EA’s player portals including regional and localized requirements
• Support merchandising projects and promotional events on the digital store
• Improve publishing processes to distribute content, updates, offer incentives, and other ad hoc communications to customers or your team
• Support pricing updates, product adjustments, content releases, and related activities for EA’s player network, including updates requested by franchise or territory leads
• Identify and bring to practice opportunities for process and operations optimization
• Report on goals
• Document and build usable knowledge repositories
• Project manage complex and multi-facetted programs, tracking important publishing integration points with EAX and their success criteria

You also bring the following skills or experiences to our team:

• Leader: Engaged people manager that can lead and inspire others.
• Champion: to guide multiple teams across domains towards unified outcomes and best practices.
• Strategic: Someone who takes a diverse approach, tactics, and actions based on strategic conceptual goals.
• Curious: Someone who asks questions and finds answers and uses resources well.
• Smart: Understanding issues in full scope, goals and issues to make choices.
• Collaborative: Partner and champion with both local and global partners.
• Creative: Understand how technology, design, and processes interact to create products, tools, and approach to completing work.
• Hands-on expertise working with Adobe Experience Manager (AEM) or similar content management systems (CMS)
• Experience using Microsoft Windows and Windows applications as a power user
• Comfort and familiarity with current subscription and e-Commerce user/buyer feature sets available on major web storefronts (e.g. Netflix, Amazon, Walmart, iTunes)
• Experience in PC gaming, digital downloads and other social media.

You’ll build relationships and work with…

• Product Managers, Project Managers and other important members of the EAX team to help provide the live service for EA.com, Origin.com, our Subscriptions programs and our new EA Desktop Application.
• Teams from Marketing, Product Lifecycle Management and Studio.

City:

State:

Community / Marketing Title: Manager, Publishing, Operations and e-Commerce

Company Profile:

Electronic Arts Inc.は、インタラクティブ・エンターテイメント・ソフトウェアの世界的大手企業です。 EAは、インターネットに接続されたコンソール、パソコン、携帯電話、タブレットに対してゲーム、コンテンツおよびオンラインサービスを提供しています。

EEOText: EAは雇用機会を均等に提供します。 雇用に関する決定を下す際は、人種、肌の色、国籍、出身国、出身民族、身体的性別、社会/文化/心理的性別、性別自認または性別表現、性的指向、年齢、遺伝情報、宗教、身体障害、病状、妊娠、婚姻状況、家族状況、軍役経験の有無、および法律で保護されたその他のあらゆる状況は考慮されません。 また、犯罪歴のある人物の雇用も、募集要項を満たす応募者の場合は適用法令に従って検討します。 さらにEAでは、身体に障害のある方々のために、適用法令によって定められた職場環境を整えることも行っています。

Days Open: 63

Can this position be remote?:

EEO Employer Verbiage:

EAは雇用機会を均等に提供します。 雇用に関する決定を下す際は、人種、肌の色、国籍、出身国、出身民族、身体的性別、社会/文化/心理的性別、性別自認または性別表現、性的指向、年齢、遺伝情報、宗教、身体障害、病状、妊娠、婚姻状況、家族状況、軍役経験の有無は考慮されません。 さらにEAでは、身体に障害のある方々のために、適用法令によって定められた職場環境を整えることも行っています。