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Games Advisor: French Speaking

Location: Galway, County Galway, Ireland

지원

Requisition Number: 163347

Position Title: Customer Experience Rep II

External Description:

Games Advisor

WWCE

#WeAreEA, and we exist to inspire the world to play. EA values creativity, pioneering, passion, determination, learning, and teamwork. We believe in acting with curiosity, speaking up with original ideas, and committing to each other as one team.

You will be a part of EA’s Worldwide Customer Experience (WWCE) organization. The Customer Experience organization strives to make EA known for taking care of its players. We’re players taking care of players and people talking to people – whenever, wherever, and however they need us.

We’re looking for all the best kinds of people to provide a signature experience for our players. Do you want a job that inspires you, while giving you room to enjoy your life? WWCE is a team that fosters that. We celebrate diversity and inclusion by creating a place where you can come to work and be yourself. Join us!

EA’s Games Advisors are fans of video games and the gaming industry. They are also passionate about helping people and giving great customer service. They are on teams with other Games Advisors and report to a Customer Experience Team Manager.

Responsibilities:

  • Establish credibility and relationship with our players
  • Identify trends, escalate issues, and provide feedback for problems players have
  • Troubleshoot technical issues for consoles, PCs, Macs, and mobile devices
  • Troubleshoot account issues including billing, security, and restoration
  • Work with players through chat, email, or phone
  • Have a positive approach when faced with challenges
  • Use all available information to resolve every player the first time they contact us
  • Keep player account information and EA internal information secure and confidential
  • Work shifts and holidays based on the needs of the team and players
  • Follow all policies in World Wide Customer Experience.

Qualifications:

  • One+ year of experience in the customer service industry, a face-to-face, progressive and independent environment
  • Maintain or exceed high-quality expectations with every customer interaction
  • Verbal and written fluency in English(this will be assessed with a typing and writing test)
  • Comfortable working in a fast-paced environment and able to comply to improvements in processes as they happen
  • Effective time management skills
  • Work at a PC for long periods of the day
  • Work with large and small teams for feedback and improvement

City:

State:

Remote?: 0

Community / Marketing Title: Games Advisor: French Speaking

Company Profile:

Electronic Arts Inc.는 세계를 선도하는 인터랙티브 엔터테인먼트 소프트웨어 기업입니다. EA는 인터넷 콘솔, 개인용 컴퓨터, 휴대전화, 태블릿용 게임과 콘텐츠 및 온라인 서비스를 제공합니다.

EEOText: About EA At Electronic Arts, we exist to Inspire the World to Play. We create extraordinary new game experiences for our millions of players everywhere by bringing together talented people that combine creativity, innovation, and passion. We know that our strength lies in the diversity of our people. We immerse our employees into an inclusive culture, and provide opportunities for learning and leading that allow them to do the most impactful and rewarding work of their careers. We put our people first. We provide comprehensive benefit packages with a focus on health and wellbeing to support your needs and help you balance your career and personal life. We provide access to dynamic and collaborative work environments, opportunities to connect and contribute through our Employee Resource Groups, and support for a balanced life with paid time off and new parent leave, plus free video games and so much more! Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. Electronic Arts also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Date Opened: 2020-12-09 17:24:15.763

EEO Employer Verbiage:

EA는 균등한 기회의 제공을 실천합니다. 모든 채용은 인종, 피부색, 출신 국가, 혈통, 생물학적/사회적 성별, 성 정체성 또는 표현, 성적 성향, 나이, 유전 정보, 종교, 장애 여부, 질병 유무, 임신 여부, 혼인 상태, 가족 상황, 군 복무 여부 등의 요인을 고려하지 않고 결정됩니다. EA는 관련 법률에서 명시하는 대로 업무 공간에 장애가 있는 입사 지원자 또는 예정자를 위한 시설을 마련해두고 있습니다.

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