CMDB Analyst (Contract)

Multiple Locations: Orlando, FL, USA • Austin, TX, USA • Los Angeles, CA, USA • Redwood City, CA, USA • Seattle, WA, USA

Notice

This position is no longer open.

Requisition Number: 163213

Position Title: Contingent

External Description:

You will work closely with all functions of the Production Infrastructure Engineering service lines teams to deploy and maintain a CMDB platform (Device42), ensure that asset life-cycle processes are maintained and compliant with configuration management requirements. You will work with asset owners to onboard and maintain their Configuration Items (CIs) within the CMDB and while ensuring data integrity and accuracy.

Responsibilities:

Working closely with service lines, partners and other asset owners to populate and maintain the CMDB supported by multiple discovery integrations as a consolidated inventory source for hardware and software
Work with various TechOps /Cloud service lines and SMEs to validate relationship information contained in the CMDB
Review and update CMDB requirements and processes with cross functional teams to ensure CMDB accuracy
Build and maintain an updated knowledge base, scheduled and ad-hoc reporting, dashboard visibility supporting CMDB upkeep
Manage and maintain the data integrity of the CMDB for agreed business services, working with other Service Line teams, using appropriate tools and methods, including selective audit as necessary
Collect and report KPIs and metrics to measure, review and analyze the effectiveness and efficiency of the CMDB
Proactively review inventory status of Configuration Items (CIs) and perform reconciliation analysis of CI records within the CMDB environment
Define audit and CI record reconciliation procedures for recurring data integrity refresh
Identify and pursue process improvement, automation, and application integration opportunities
Identify opportunities on how to better manage and reconcile inventory and related reporting
Promote best practices and consistent process execution across the teams, this includes maintaining work instructions and standard operating procedures documents
Implement and evolve a review of CMDB ownership of CIs with stakeholders with an on-going cadence

Characteristics that set you apart, you:

Recent experience with CMDB platforms such as ServiceNow, Solarwinds, IBM Tivoli, etc.
Familiarity with SNMP discovery and/or active/passive discovery integrations
Passion for data analysis, your analytical skills will be leveraged for CMDB data review and normalization
Strong documentation skills leveraged to publish information on CMDB data sources, standard operating procedures, auditing results, etc.
Comfortable explaining technical matters to business stakeholders and business matters to technical stakeholders
Ability to approach your work with a can-do mentality, you do not accept the status-quo, you aim to keep evolving it while asking why we do something and not just executing
Proactive, self-directed, motivated, detailed and organized in all areas
Ability to prioritize and manage work with critical timelines in a fast-pace environment

Requirements:

4-year Bachelor's degree in Information Systems, Computer Science, Math, Statistics or an equivalent technical field
Demonstrable experience of successful Asset Management and hardware/software deployment
Demonstrable experience of successfully deploying and maintaining a CMDB
Experience with integrations using APIs and ETL technologies
Understanding of Linux systems and basic system administration skills
Proficient with object-oriented programming language or high level scripting, e.g. Python, Go, PHP, etc. is preferred
Interest in learning and taking on increasingly complex tasks
Experience working in Agile environment (Kanban / Sprint)
Ability to research technical problems and solutions
Strong organizational and managerial skills and detail-oriented work ethic
Strong communication skills (both verbal and written)
Able to engage with external stakeholders across various levels within the organisation, and essentially have a can-do attitude

City:

State:

Community / Marketing Title: CMDB Analyst (Contract)

Company Profile:

We are a global team of creators, storytellers, technologists, experience originators, innovators and so much more. We believe amazing games and experiences start with teams as diverse as the players and communities we serve. At Electronic Arts, the only limit is your imagination.

EEOText:

About Electronic Arts

Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.

We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Days Open: 92

Can this position be remote?:

EEO Employer Verbiage:

About Electronic Arts