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Sr. Manager, People Services

Multiple Locations: Vancouver, BC, Canada • Austin, TX, USA

Notice

This position is no longer open.

Requisition Number: 162573

Position Title: Senior Manager, HR Central

External Description:

Role: Sr Manager People Services

People Experience Team

Most companies call it HR. At Electronic Arts we made the deliberate decision to brand our organization People Experience (PE). It not just a play on words, PE is a team of cultural stewards who carefully craft programs and talent strategies that directly impacts our teams’ experience and enables our People to achieve the most meaningful work of their careers.

We’re responsible for recruiting the best diverse talent on the planet and supporting their growth through learning programs, internal mobility, affinity group participation, and leadership development. We continually listen to our employees and dive into analytics to anchor our recommendations and decisions to keep engagement high. Last but not least, we’re responsible for a total rewards strategy that incentivizes equitably, provides outstanding benefits, and ensures a safe and inspiring workplace for our teams.

The Challenge Ahead:

People Practices has been created to bring new focus on operating EA’s people programs while providing simple and awesome experiences for our employees and people managers. As a team within People Practices, People Services’ mission is to bring new ways of simplifying and scaling processes, programs, and enabling employee self serve. 

As the Sr. Manager, People Services you will be a catalyst to improving how the function operates. Reporting to the Head of People Services, you will work across COEs, BPs, PPs to understand and drive operational components of core programs across the function. 

You will lead a global team of Operations specialists who are experienced in HR programs, operational processes, employee support, systems support and data management. 

You will deploy programs to create capacity and efficiency within HR. You will bring ambition and urgency to assess operational support opportunities across COEs, BPs, PPs and create a roadmap to intake, improve and scale processes. 

 

What The Sr. Manager, People Services does at EA:

  • Lead a global team of Operations specialists. Hire and train team members and future leaders to realize their full potential. 
  • Design and standardize processes across teams and COEs. Ensure geographic and Department consistency. Develop toolkits to provide guidance, methods, systems, tools and metrics for execution. 
  • You will create playbooks for PE users, including BPs, PPs and COEs. This includes business events (i.e. restructuring, M&A) or staple PE programs. 
  • You will bring systems, data management and governance expertise to ensure that data capture, storage and reporting enables processes. Work across team members to ensure compliance and controls are met. 
  • Bring a change management and communication lens to the deployment of processes, to ensure new ways of working are simple to adopt.
  • Embed BP/PP, Manager and Employee experiences to the center of how to design and deploy work. Design for execution, balancing multiple partner needs in delivering programs
  • Lead and deploy global programs and recurring processes, including operational components of pay, benefits, hire, exit, mobility, and business events. 
  • Lead complex, collaborative process redesign projects, bringing approaches to improvements, scaling across an organization and guiding teams for execution. 

The next great Sr. Manager, People Services needs to have:

  • Minimum experience: Bachelor's Degree in a relevant field plus 10+ years of progressive success within Human Resources as an HR Business Partner, HR Operations Manager, or HR COE Program Manager. Masters degree in Human Resources or Business preferred. 
  • HR data, systems and process expertise, within a company of scale serving 10K+ employees. Knowledge of how work gets done in the field. Resolve escalated, high stakes questions from team members and employees. 
  • Expert knowledge of HR including Operations, Total Rewards, L&D, Recruiting and HR Business Partnership
  • Organize complex problems and structures work into a project plan with concrete steps and milestones. 
  • People Management experience. You have grown and retained a high performing team.
  • Project Management expertise - has managed complex business events and programs, building strong project management fundamentals followed by seamless operational execution
  • Ensure that employee data, records and agreements are 100% accurate. 
  • Change management and communications experience. Understands a group’s change journey and guides teams through change.. 
  • Partner with senior leaders at the right altitude, providing advisory and program delivery support.
  • You have presented and facilitated working sessions to a wide audience in HR 
  • Sensitivity to local culture / language norms and ability to modify communications (written/verbal) to engage a global audience
  • Fluent with G-suite, Slack, virtual technologies (i.e. zoom) for facilitation

 

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Community / Marketing Title: Sr. Manager, People Services

Company Profile:

We are a global team of creators, storytellers, technologists, experience originators, innovators and so much more. We believe amazing games and experiences start with teams as diverse as the players and communities we serve. At Electronic Arts, the only limit is your imagination.

EEOText:

About Electronic Arts

Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.

We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Days Open: 84

Can this position be remote?:

EEO Employer Verbiage:

About Electronic Arts

Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.

We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

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