IT Desktop Support Specialist

Requisition Number: 162093

Position Title: Contingent

External Description:

 

GENERAL DESCRIPTION

Mostly site specific position focused on IT client based solutions enabling VIP and C staff to function.  Position will be responsible for C-level Support, meeting support, and supporting various teams. Role will require a “self-starter” mentality and will require pro-active collaboration with Software Engineers, TDs, and senior IT staff to solve for title specific client issues affecting VIP/C level staff.  Position to be focused on support for C-Level and meeting support using collaboration tools. 

 

KEY SKILLS & RESPONSIBILITIES

o   Work in an environment in which technicians will be motivated to provide best in class customer service.

o   Strong understanding of PC client workstation hardware, operating systems, applications, printers, mobile devices, networking, Mac and Mac specific software, and Mac imaging.

o   Strong application troubleshooting skills

o   Advanced Knowledge and understanding of video conferencing equipment and usage. Strong Zoom knowledge and meeting support

o   Understanding of basic network protocols including TCP/IP, UDP, DNS, SMTP, SNMP, HTTP, HTTPS, as well as network hardware.

o   Able to provide desktop support to VP and C level executives. Both locally and in a remote environment.

 

 

WORK EXPERIENCE REQUIREMENTS

•     Windows 10, Mac OS, iOS & Android mobile OS.
•       Understanding of current hardware standards and future hardware releases.
•       Knowledge of software such as: MS Office Suite, MS Visual Studio, Zoom, Oracle, OKTA, Adobe Suite, Cisco VPN, Cisco Telepresence Management Suite, Virtual Machines, Data Encryption, Python, Slack, etc.
•       Knowledge of enterprise desktop and user administrative tools including Active Directory, SCCM, JAMF Casper Suite/JAMF Pro, Windows Server 2012/2016.
•       Strong hardware and software troubleshooting skills in a fast paced environment required.
•       Knowledge of supporting large meetings/Zoom webinars and managing them.
•       Able to lift 50 lbs

 

EA Job Levels (range)            IT Service Specialist - Contract

Education / Experience or Equiv. Combination 

Bachelor’s degree or equivalent work experience (essential). 3-4 years previous experience in either a Desktop support or System administration role, with an ability to understand technical issues related to desktop support. Previous work experience supporting VP/ C level executives.

Technical Knowledge/ Depth of Expertise           

•       Detailed knowledge of system fundamentals
•       Understands distributed system and network interaction
•       Willing to learn best practices
•       Good knowledge of network/servers and storage
•       Experience supporting C Level Executives

Complexity of Problem Solving

•       Can answer most aspects of complex hardware and software troubleshooting
•       Can find details on application and network errors
•       Works on process improvements
•       Produce appropriate debug information

Freedom to Act/ Autonomy

•       Acts independently for system tasks
•       Receives general direction from management

Scope of Impact                   

•       Medium to High impact

Internal/External Contacts

•       Works with internal customers solving complex problems
•       Works with Vendors

Interpersonal Skills/ Leadership Capability/ Action Values

•       Good written and verbal communication skills
•       Can make presentations

City:

State:

Community / Marketing Title: IT Desktop Support Specialist

Company Profile:

We are a global team of creators, storytellers, technologists, experience originators, innovators and so much more. We believe amazing games and experiences start with teams as diverse as the players and communities we serve. At Electronic Arts, the only limit is your imagination.

EEOText:

About Electronic Arts

Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.

We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Days Open: 42

Can this position be remote?:

EEO Employer Verbiage:

About Electronic Arts

Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.

We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.