Internal Community Manager (Contract)

Requisition Number: 159319

Position Title: Contingent

External Description:

Internal Community Manager (6-month contract)

EA is hiring an Internal Community Manager to lead community channel communication efforts. EA aims to be one of the most inclusive, diverse, and creative companies in the industry and wants to maintain healthy internal communication channels for all employees. The candidate will be a positive and collaborative relationship builder who is motivated to connect with EA internal employees and understand the conversations taking place. This is an internally-focused, hands-on role that will moderate, track, escalate, problem solve and resolve issues within EA internal community channels appropriately.

Key Responsibilities: 

• Lead internal channel community efforts for global employees.
• Moderate EA’s central community chat channels.
• Run and improve EA’s escalation tiers and process as it relates to community chat channels.
• Drive regular community channel issues reporting with applicable benchmarking.
• Liaise closely with partners in Global Comms, Human Resources and Legal to assess issues and develop responses / next steps as needed.
• Work with stakeholders within the company on programs, tools and technology that help to support/improve healthy employee channel communities.
• Drive overall improvement around the process of channel community moderation, escalation, tracking and reporting.

Requirements: 

• Experience: 5 years’ experience working in community, communications, social media, journalism, online marketing, or equivalent. 
• 2+ years’ experience in global, cross-functional environments. 
• Experienced team player with the ability to effectively work with a variety of stakeholders.
• Outstanding written and verbal communication skills, along with exceptional organizational ability. 
• Action-oriented / self-starter with an ability to identify and solve challenges with passion, energy, attention to detail and enthusiasm. 
• Ability to work in a fast-paced environment and work through multiple projects simultaneously, while prioritizing high-impact work. 
• Can effectively work through high-pressure crisis situations, and work in ambiguity to define a clear path.
• Excellent relationship-building skills.
• Deep experience with Slack, its functionality and toolset.
• Familiarity with EA, gaming industry and Human Resources a plus.
• Bachelor’s degree in Communications, Marketing, Human Resources or a related field is preferred.

EA is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider for employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

 

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Community / Marketing Title: Internal Community Manager (Contract)

Company Profile:

Electronic Arts Inc. 是全球领先的互动娱乐软件公司。 EA 提供适用于联网主机、个人电脑、手机和平板电脑的游戏、内容和在线服务。

EEOText: EA 是一个奉行机会均等的雇主。 所有招聘决定均不考虑种族、肤色、国籍、血统、生理性别、社会性别、性别认同或表达、性向、年龄、遗传信息、宗教信仰、残障状况、医疗状况、怀孕状况、婚姻状况、家庭状况、退伍军人身份或其他任何受法律保护的特征等因素的影响。 我们也会遵照相关法律，考虑雇佣带犯罪记录的合格申请者。 EA 还会遵照相关法律，为符合条件的残障个体改善工作环境。

Days Open: 60

Can this position be remote?:

EEO Employer Verbiage:

EA 是一个奉行机会均等的雇主。 所有招聘决定均不考虑种族、肤色、国籍、血统、生理性别、社会性别、性别认同或表达、性向、年龄、遗传信息、宗教信仰、残障状况、医疗状况、怀孕状况、婚姻状况、家庭状况或退伍军人身份等因素的影响。 EA 还会遵照相关法律，为符合条件的残障个体改善工作环境。