IT Business Mgmt. Operations Specialist

Requisition Number: 157954

Position Title: Sr ITO Services Specialist

External Description:

We are looking for IT Business Mgmt. Operations Specialist who will be responsible for managing data quality and operational support of IT Business Operations tools.  The Operations Specialist must be able to work independently and with business line subject matter experts (SMEs) and translate their needs into requirements, research and communicate best practices, and implement solutions that capture and automate EA’s business processes. As part of the IT Business Operations team, this person is primarily responsible for ensuring that EA’s assets are properly procured, tracked and updated throughout the full asset lifecycle.

 

Responsibilities

• Provide proactive support  to ensure EA’s assets are managed correctly using asset reporting to work with teams who manage the physical assets..
• • Monitor daily/weekly usage reports to understand accuracy and consistency of the data.
  • Work with technical support and operations teams to retrain and resolve issues related to data inaccuracies.
• Provide support for IT’s asset procurement function.
• • Document current processes.
  • Recommend process improvements and process  areas  can be reengineered using automation tools.
• Establish standards that detail policy and procedures associated with IT Business Operations including usage, integrations and auditing .
• Ensure all data is protected and backed up and all processes are reviewed regularly
• Assist in establishing a formal governance model and the creation of key performance indicators (KPIs) as well as specific measurements.
• Regular reporting to stakeholders and senior management
• Support EA internal partners and technical support teams in the design and enhancement of tools used within the Business Operations team.

• Propose and implement improvements to the current ITBM processes.
• Be a Subject Matter Expert (SME) for ITBM on internal systems related to procurement, asset management and contract management.
• Provide training on internal tools and process and champion new initiatives.

 

Qualifications

• Bachelor's degree in Computer Science or related field, or equivalent professional experience.
• Experience implementing and managing solutions.
• Strong knowledge of Oracle is a plus.
• Experience with Hardware Asset Management tools.
• Experience with Software Asset Management tools.
• Ability to adapt to changing environments.
• Excellent communication skills.
• Strong interpersonal skills required.
• Able to work and interact with others in a structured / team environment
• Independent problem solver with troubleshooting, decision making and analytical skills

City:

State:

Community / Marketing Title: IT Business Mgmt. Operations Specialist

Company Profile:

Electronic Arts Inc. 是全球领先的互动娱乐软件公司。 EA 提供适用于联网主机、个人电脑、手机和平板电脑的游戏、内容和在线服务。

EEOText:

About Electronic Arts

Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.

We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Days Open: 12

Can this position be remote?:

EEO Employer Verbiage:

EA 是一个奉行机会均等的雇主。 所有招聘决定均不考虑种族、肤色、国籍、血统、生理性别、社会性别、性别认同或表达、性向、年龄、遗传信息、宗教信仰、残障状况、医疗状况、怀孕状况、婚姻状况、家庭状况或退伍军人身份等因素的影响。 EA 还会遵照相关法律，为符合条件的残障个体改善工作环境。