Physical Security Analyst

Requisition Number: 154114

Position Title: Senior Facilities Coordinator

External Description:

Physical Security Analyst

Provide 24x7 remote monitoring for physical security service covering EU and AP regions. The GSOC analyst provides:

- telephone and remote support

- specialized support for security teams onsite

- liaise with Senior Management, Facilities and IT Services teams in order to resolve any security issue occurred

 

Key Responsibilities

• Coordinate security investigations based on internal procedures
• Monitor and keep evidence of access control and CCTV activity such as
• Respond to alarms (observe, act and communicate)
• Keep records of intercom calls and temporary cards issued
• Meet service level agreements regarding response time and customer notification
• Provides remote monitoring and administration of physical security controls and surveillance for EU and AP offices
• Use all internal resources in order to identify and report all details in case of an incident
• Provide regular reports and statistics to management
• Gather and provide feedback to manager by observing how the system behaves in order to improve it

 

Phone / E-mail / Ticketing

• Handles the fulfillment of all security requests and calls from EA employees
• Drives the resolution of incidents
• Provides central contact point for user support and problem management inside SRM department

Required Skills

• Experience in managing Customer Service tasks
• Attention to details, keep logs/reports of events observed and discuss them with other team members
• Ability to complete swift problem resolution, including troubleshooting
• Analytical approach for resolving tasks
• Ability to repeat procedures which recall solutions
• Quick learner andable to coordinate resources to resolve problems
• Ability to multi-task with different types of problems
• Solid written & verbal communication in both Romanian and English
• Knowledge of security environment and practices
• Knowledge of Microsoft Office Suite
• Fundamental computer use and basic networking knowledge
• Availability to work in shifts (day and night) in a 24 by 7 environment

City:

State:

Community / Marketing Title: Physical Security Analyst

Company Profile:

Electronic Arts Inc. 是全球领先的互动娱乐软件公司。 EA 提供适用于联网主机、个人电脑、手机和平板电脑的游戏、内容和在线服务。

EEOText:

About Electronic Arts

Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.

We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Days Open: 15

Can this position be remote?:

EEO Employer Verbiage:

EA 是一个奉行机会均等的雇主。 所有招聘决定均不考虑种族、肤色、国籍、血统、生理性别、社会性别、性别认同或表达、性向、年龄、遗传信息、宗教信仰、残障状况、医疗状况、怀孕状况、婚姻状况、家庭状况或退伍军人身份等因素的影响。 EA 还会遵照相关法律，为符合条件的残障个体改善工作环境。