Operations Project Manager

Requisition Number: 153968

Position Title: Senior Project Manager

External Description:

 

WeAreEA and we exist to inspire the world to play. EA values creativity, pioneering, passion, determination, learning, and teamwork. We mean things like acting with curiosity, speaking up with original ideas, and committing to each other as one team.

We’re looking for all the best kinds of people to make great experiences for our players. The best people want a job that inspires them, while giving them room to enjoy their lives. And we want to give them that. We celebrate diversity and inclusion by creating a place where you can come to work and be yourself.

We want you to join us! We’re hiring a Senior Project Manager. Project Managers are on the Program Services Team and report to the Global Director, Office and Process & Project Management.

This person plans and manages projects to deliver solutions and services that EA’s Customer Experience business needs. They’ll make sure that we complete project deliverables on time, within our budget, and at the best quality. They’ll also direct and coordinate the activities of a global team, as well as build trust and maintain relationships with internal stakeholders.

This role is part of EA’s Customer Experience organization. The Customer Experience organization strives to make EA known for taking care of its players. We’re players taking care of players and people talking to people – whenever, wherever, and however they need us.

 

The Senior Project Manager will serve as a team leader, working with multiple teams across Customer Experience and IT including Programs, Production Support, User Acceptance testing (UAT), and any other team or person involved in the RAPID decision-making process. A typical day might see this person reviewing project requirements, identifying tasks, assigning and coordinating resources, creating and tracking project schedules, and providing status reports to management and leadership staff.

So how do Senior Project Managers drive successful customer experience projects? They:

• have hands-on project management of key business and technology programs, from initiation through closure. Projects will range from small to highly complex 
• validate and/or create project budget and manage budget throughout the project lifecycle
• set and manage stakeholder expectations throughout the project lifecycle, ensuring clear communication and timely resolution of issues
• manage cross-regional and cross-functional projects, including contracted vendor teams
• develop and maintain project plans and track progress to plan: 

• • • create detailed work plans that identify and sequence the activities needed to successfully complete projects
    • develop a schedule for each project completion that effectively allocates the resources to the activities
    • review project plans with management and all other staff that will be affected by the project activities; revise to ensure project success criteria is met

• communicate regular project status reports to project teams, PMO, leadership staff
• provide training to ensure compliance of related process as necessary
• manage the knowledge transfer from project team to support teams and ensure solutions are stable and supportable
• conduct project retrospective reviews and project closures
• build great working relationships within Customer Experience teams and IT community
• build understanding of domain area to be able to manage projects more effectively
• lead PMO process and best practices development

 If you’re interested in this role, you’ll need these skills or experiences:

• 5+ years of contact center (call center) experience
• 7+ years project management experience, with preference given for PMP certified candidates
• bachelor’s degree; technical or engineering background preferred
• experience with JIRA, Confluence, and project management (PPM) software such as Planview
• excellent project management skills with the ability to balance multiple concurrent projects
• working knowledge of the software development lifecycle; agile and waterfall project management experience preferred
• grace under pressure to evaluate and manage risk
• ability to review technical problems and recommend solutions, alternative methods, and process improvements
• ability to scope and propose the work needed for new engagements
• track record of planning and delivering cost effective results
• demonstrated ability to work effectively in a fast-paced, high volume, deadline-driven environment
• flexibility and adaptability to changing business models and organization structures
• be a confident communicator with excellent presentation, interpersonal, conflict resolution, and customer service skills
• professionalism in dealing with all levels of management and staff
• self-motivated, highly organized, and detail oriented

Compensation and Benefits
We love to brag about our great perks like comprehensive health and benefit packages, tuition reimbursement, 401k with company match and, of course, free video games. And since we realize it takes world-class people to make world-class games, we offer competitive compensation packages and a culture that thrives off of creativity and individuality. At EA, we live the “work hard/play hard” credo every day. In addition to all of this, we offer a discounted onsite gym, Stepping Stone School onsite, and popcorn every Wednesday!

 

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Community / Marketing Title: Operations Project Manager

Company Profile:

Electronic Arts Inc. 是全球领先的互动娱乐软件公司。 EA 提供适用于联网主机、个人电脑、手机和平板电脑的游戏、内容和在线服务。

EEOText: EA 是一个奉行机会均等的雇主。 所有招聘决定均不考虑种族、肤色、国籍、血统、生理性别、社会性别、性别认同或表达、性向、年龄、遗传信息、宗教信仰、残障状况、医疗状况、怀孕状况、婚姻状况、家庭状况、退伍军人身份或其他任何受法律保护的特征等因素的影响。 我们也会遵照相关法律，考虑雇佣带犯罪记录的合格申请者。 EA 还会遵照相关法律，为符合条件的残障个体改善工作环境。

Days Open: 42

Can this position be remote?:

EEO Employer Verbiage:

EA 是一个奉行机会均等的雇主。 所有招聘决定均不考虑种族、肤色、国籍、血统、生理性别、社会性别、性别认同或表达、性向、年龄、遗传信息、宗教信仰、残障状况、医疗状况、怀孕状况、婚姻状况、家庭状况或退伍军人身份等因素的影响。 EA 还会遵照相关法律，为符合条件的残障个体改善工作环境。