Sales Operations Program Manager ( Contract)

Requisition Number: 153965

Position Title: Contingent

External Description:

#WeAreEA and we exist to inspire the world to play. EA values creativity, pioneering, passion, determination, learning, and teamwork. We mean things like acting with curiosity, speaking up with original ideas, and committing to each other as one team.

We’re looking for all the best kinds of people to make great experiences for our players. The best people want a job that inspires them, while giving them room to enjoy their lives. And we want to give them that. We celebrate diversity and inclusion by creating a place where you can come to work and be yourself.

 

How does the Sales Operations Program Manager (Contract) make great experiences for players? As an individual contributor you:

• leverage expertise in contact center sales to provide guidance on best practices
• understand the key principles of change management and how to successfully manage planned unplanned change with little impact on people, business performance and our players
• influence across CE to ensure our resources, people and technology, are structured in such a way that change is quick and easy 
• lead the design of process, training, and operations model
• define and assess talent required for contact center sales
• collaborate on creating a sales compensation and measurement models
• create operational plans that ensure excellence in post launch support through guidance and facilitation in initial phases and excellent change execution planning
• manage planned / unplanned change initiatives as they arise, and from a variety of sources, including priority setting, value identification, triaging and mitigation techniques with follow-up and resolution, to avoid unnecessary performance impacts.
• coordinate retrospective reviews to listen and learn and implement the necessary actions to ensure we continuously improve our approach
• champion change acceptance by educating and collaborating with others
• build great relationships with key partners to gain understanding of their needs and influence strategic direction
• operate an inclusive change management environment ensuring all variables are accounted for

 

 

EA is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status or veteran status. We will also consider for employment qualified applicants with criminal records in accordance with applicable law.

 #LI-TA1

 

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Community / Marketing Title: Sales Operations Program Manager ( Contract)

Company Profile:

Electronic Arts Inc. 是全球领先的互动娱乐软件公司。 EA 提供适用于联网主机、个人电脑、手机和平板电脑的游戏、内容和在线服务。

EEOText: EA 是一个奉行机会均等的雇主。 所有招聘决定均不考虑种族、肤色、国籍、血统、生理性别、社会性别、性别认同或表达、性向、年龄、遗传信息、宗教信仰、残障状况、医疗状况、怀孕状况、婚姻状况、家庭状况、退伍军人身份或其他任何受法律保护的特征等因素的影响。 我们也会遵照相关法律，考虑雇佣带犯罪记录的合格申请者。 EA 还会遵照相关法律，为符合条件的残障个体改善工作环境。

Days Open: 68

Can this position be remote?:

EEO Employer Verbiage:

EA 是一个奉行机会均等的雇主。 所有招聘决定均不考虑种族、肤色、国籍、血统、生理性别、社会性别、性别认同或表达、性向、年龄、遗传信息、宗教信仰、残障状况、医疗状况、怀孕状况、婚姻状况、家庭状况或退伍军人身份等因素的影响。 EA 还会遵照相关法律，为符合条件的残障个体改善工作环境。