IT Systems Administrator

Requisition Number: 161405

Position Title: ITO Services Specialist II

External Description:

We Are EA

We entertain millions of people across the globe with the most amazing and immersive interactive software in the industry. And because of the challenges we face, that's why we must employ the most creative and passionate people in the industry.

What we’re Looking For

The UX Research team is looking for an IT Systems Administrator who is technically experienced and who has an interest in all the latest and greatest gaming hardware and networks. If you are that person, you will work with our User Researchers and Research Operations Team who provide game-changing user research data to all game teams across EA. You need to know your way around all of our supported gaming hardware, from Microsoft and Sony test kits to PC gaming rigs to mobile devices like iPhones and iPads. You will need take ownership of our labs and ensure they are running well.

As a UXR IT Systems Administrator, you will oversee the IT infrastructure powering our research labs around the world. This includes performing architecture assessments, maintaining and automating our systems, moving towards a standards-based environment, and working directly with the game development team to identify and fulfill game requirements. As part of your daily tasks, you’ll work with our research, recruiting, and moderator teams to set up sessions and be the main contact for all technical matters.

Key Responsibilities

• Work with the research and game teams on a global scale to configure and organize lab space for playtest/research studies
• Manage the installation of prototypes and game builds ensuring the smooth execution of research studies
• Suggest opportunities to improve lab infrastructure and increase infrastructure reliability by executing optimization opportunities
• Administer the configuration and resource tracking of all testing hardware such as Microsoft’s Xbox and Sony’s PlayStation test kits
• Have basic System, Storage and Network Administration skills
• Follow guidelines to ensure build and prototype security
• On-call support to complete projects and solve problems
• Provide problem resolution, configuration, and installation of PC hardware and peripherals, including desktop PCs, laptops, and Servers
• Recommend PC hardware and software solutions
• Provide documentation for software instructions and projects

Relevant Experience (2+ years):

• Previous work in a desktop support role
• Experience working with Jira Agile and Atlassian Confluence
• Experience working with several distributions of Linux (we use CentOS).
• Client OS background including Windows, iOS, and Android.
• Experience working in a Microsoft-based environment with Active Directory, DNS, DHCP, WSUS, MDT, etc.
• Understanding of basic network protocols including TCP/IP, UDP, DNS, SMTP, SNMP, HTTP, HTTPS, and network hardware.
• Demonstrated Problem-solving skills.
• Customer service experience
• Experience working with and supporting a diverse range of users with computer literacy skills ranging from novice to expert.

Preferred Experience:

• Experience working with PS4/Xbox One test/devkits.
• Experience in programming/scripting languages such as Batch, PowerShell, and python.
• Experience with remote management tools such as Goverlan.
• Video streaming, using tools like OBS Studio.
• Monitor services using tools like Zabbix and Nagios.
• Integrate open-source tools and software.
• VMware/vSphere virtualization platforms.

City:

State:

Community / Marketing Title: IT Systems Administrator

Company Profile:

We are a global team of creators, storytellers, technologists, experience originators, innovators and so much more. We believe amazing games and experiences start with teams as diverse as the players and communities we serve. At Electronic Arts, the only limit is your imagination.

EEOText:

About Electronic Arts

Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.

We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Days Open: 132

Can this position be remote?:

EEO Employer Verbiage:

About Electronic Arts

Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.

We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.