Senior Manager, Global SOC Operations

Multiple Locations: Redwood City, California, United States • Bucharest, Bucharest, Romania

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Requisition Number: 161146

Position Title: Senior Manager, Facilities

External Description:

Reports to

Director – Intelligence & Incident Management

Scope of Position

Lead team members assigned to EA’s Security Operations Centers (SOC’s) and Intelligence Program, with a focus on intelligence gathering and incident management related to key security operational areas including but not limited to, EA offices world-wide, our events, enterprise-wide travel safety & security initiatives, guard force services deployment, and workplace violence program..

Key Accountabilities

  • Align daily SOC operations and team responsibilities with business requirements, with an emphasis on employee, visitor, player experience
  • Work with key stakeholder groups to create and implement an internal reporting process for risk-based threats
  • Oversee EA’s internal case management system related to incident and threats reporting
  • Ensure ongoing training and development for assigned team members
  • Oversee EA’s Incident Management Team (IMT) quarterly tabletop training program
  • Continuously identify areas for improvement and offer solutions that focus on service delivery excellence
  • Monitor EA’s access control platform and CCTV infrastructure to identify risk anomalies
  • Provide direct (remote) security support for “boots on the ground” teams during events and executive or key employee protection details world-wide
  • Act as EA’s SOC Incident Commander for all large-scale incidents, as part of our Business Continuity Program
  • Work with stakeholders to identify (and on-board) end-to-end situational awareness tools
  • Provide direct security support to all EA sites world-wide; access control, video monitoring, and guard force deployment
  • Create and implement SOP’s for SOC Operations, ensuring alignment with all core security pillars (event security, executive/key employee security, travel safety/security, intelligence & investigations, guard force services deployment, and emergency preparedness)
  • Create SLA’s and KPI’s around security services delivery

Leadership Skills Required

  • Leadership and sound judgment
  • Strategic program management & consulting skills
  • Must have 100% credibility, objectivity and respect across all parts of the business.
  • Ability to identify risk and define mitigation measures. Proactive mindset
  • Promote EA’s Global Safety Physical Security & Business Resiliency function as subject matter expert within EA
  • Ability to collaborate with other service functions (IT, PE, Finance, Legal)
  • Ability to influence expectations and mitigate conflict
  • Willingness to challenge status quo, innovate and introduce new ideas
  • Understanding of differences in standards and culture across geographies and cultures

Professional Expertise/ Knowledge

  • Industry best practices for event security
  • Experience with emergency management (ICS) – preferably in global corporation setting
  • Strategic planning / event management in global security domain
  • Knowledge of estimating and cost associated with security operations management

Experience

  • 7-10 years in a similar role within a multi-national corporate security team
  • Experience in project management / strategic planning & initiatives
  • Former corporate security / law enforcement experience highly desired

Skills

  • Service-oriented/customer-driven approach
  • Excellent organizational skills
  • Solid decision-making and judgment
  • Excellent presentation skills
  • Microsoft Office Suite
  • Ability to work within a matrix environment with cross-functional collaboration

Education

  • Bachelor of Science Degree or combination of requisite experience and education
  • ASIS affiliation

No. of Direct Reports

  • 7-10

Reporting Requirements

  • Develop and manage metrics and KPI’s around SOC service delivery
  • Program / project management reporting – key initiatives
  • Strategic initiatives plan development

Matrix Mentoring/ Support for Role

  • Director – Global Protective Services
  • Director – Regional Security Operations
  • Director – Events Marketing
  • Director – W.E.S. (by site or region)

Matrix Team

  • Facilities, Finance, Procurement, IT, Site Leadership, Legal, PE, Public Safety Agencies

City:

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Community / Marketing Title: Senior Manager, Global SOC Operations

Company Profile:

Electronic Arts Inc. is a leading global interactive entertainment software company. EA delivers games, content and online services for Internet-connected consoles, personal computers, mobile phones and tablets.

EEOText: EA is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider for employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Date Opened: 2020-05-26 19:10:16.083

EEO Employer Verbiage:

EA is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

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