RTO Specialist II

Requisition Number: 159776

Position Title: Associate Coordinator 3

External Description:

RTO Specialist II

The Real Time Operations (RTO) team assists Global Operations with management and support of activities to deliver content to our players.

The role partners with the core teams across Global Operations including, Product Lifecycle Management, Global Supply Operations as well as supporting duties from within Central Services operations team. Within EA the role works closely with EA Certification & Compliance (EACC) groups as part of the submission process, Studio/QA, Digital sales/Marketing, Finance, to ensure successful delivery of content to consumers.

RTO Specialist II is part of Real Time Operations a high-performing team within the Central Services operations team, that provide cross functional and cross regional support to deliver coverage over multiple time-zones. The role works closely with the team members across the Global Operations organization, supporting different time-zones to ensure coverage for all projects. The key role of an RTO Specialist II is to manage Quality, Tasks and SLA within the shift hours ensuring a smooth handover of tasks to the next shift.

RTO operate three shifts providing coverage from 08:30 to 04:00 IST Monday to Friday.

Key Duties and Responsibilities

• Responsible for build uploads to major First Party console & mobile platforms such as Sony, Microsoft, Google Play, iTunes, Amazon & Windows
• Responsible for creating and registering micro transaction items (MTX) on supported game stores, also performing price change of various MTX items
• Submission & validation of metadata/marketing material of products to the supported platforms
• Update leaderboards and achievements across the products on mobile platforms
• Review of content for iTunes submissions
• Refund/cancel test account purchases as and when requested from game teams
• Ability to manually pull game builds from EA internal tools and publish them to supported game stores
• Liaise with PLM Release Management across console & mobile teams to hand-off time critical projects

• Review & approve packaged goods artwork and handoff final packaging assets to manufacture
• Assist in training new team members
• Responsible for validating tasks and send Shift Report
• Participate in daily Stand Up meeting during shift overlap
• Validating & tracking of transfer tasks
• Quality Assurance on task completion – Random checks especially on the critical tasks
• Partnering with Release Managers weekly & Bi-weekly sync up calls to ensure submission deliverables are tracked and delivered on time
• Error Reporting – Flag issues/errors if any to Leads/Managers

Special Considerations

• The Global Operations department is a dynamic part of the business where there are peak periods of activity therefore it is necessary that the incumbent has a flexible approach to providing occasional out of hours support including weekends
• Flexible to working hours supporting 19.5/5 business requirement

Skills and Knowledge Required

• Proven skills of MS Office products and an ability to quickly grasp other applications such as JIRA, Slack
• Knowledge of the technical requirements of mobile/console platforms and associated tools
• Co-operate, collaborate and work towards a common goal in conjunction with other stakeholders
• Identify, focus and implement changes needed and increase the sense of urgency
• Communicate in a clear and concise manner both written and verbally.
• Excellent written and spoken English is required for the role.
• Should be an independent and smart worker who can manage time and resources in the most effective way and be a good team player.

Experience Required

• Project coordination of multiple projects at once
• Having people manager skills would be an added advantage

Desirable Experience

• Passion for video games would be an added advantage
• Preferable experience in coordination of delivery of multiple, simultaneous projects with tight deadlines.

Behaviours/ Competencies

• Proven ability to work effectively in a team and assist internal and external stakeholders.
• Experience handing off tasks to other team members and picking up already started tasks to drive them to completion as a team.
• Proven ability to coordinate projects to schedule.
• Quick learner, able to work effectively in a changing environment and positively embrace change
• Demonstrate professionalism through actions and behavior.
• Be self-motivated, Quality driven with a strong work ethic

• Be innovative and demonstrate success working in a fast-paced dynamic environment, using critical thinking and problem-solving skills along the way

• To take full ownership and demonstrate task accomplishment

• Be accountable

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Community / Marketing Title: RTO Specialist II

Company Profile:

We are a global team of creators, storytellers, technologists, experience originators, innovators and so much more. We believe amazing games and experiences start with teams as diverse as the players and communities we serve. At Electronic Arts, the only limit is your imagination.

EEOText:

About Electronic Arts

Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.

We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Days Open: 63

Can this position be remote?:

EEO Employer Verbiage:

About Electronic Arts

Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.

We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.