Operations Analyst

Requisition Number: 158707

Position Title: Operations Analyst I

External Description:

Operations Analyst                  

ROLE OVERVIEW

CoreQV is a provider of quality verification services within EA; partnering with development, production and other quality teams we develop technology and test strategies which help validate that our published products meet or exceed EA’s quality goals.

An Operations Project Analyst helps define and shepherd administrative processes in their portfolio of responsibilities, facilitating the consistent deployment of testing staff, physical inventory and business intelligence to project teams.  Partnering with leadership overseeing individual QV teams, the Operations Project Analyst ensures ready access to the talent, tools and technology required for CoreQV to deliver while proactively identifying opportunities to reduce waste and drive efficiency and consistency.

KEY RESPONSIBILITIES

• Support day-to-day operations of their Operations portfolio; be aware of assigned tasks and ensure deadlines are met.
• Contribute to investigative workgroups and initiative committees within CoreQV to define recommendations for new operational policies and procedures.
• Document and collate staffing demand information and hiring requirements for their assigned portfolio of teams.
• Document existing and new business processes to support communication and training initiatives within CoreQV.
• Conduct interviews with peers and leaders across CoreQV to document business requirements and collect feedback on existing processes and services.
• Collaborate closely with peers at other QV centres on the development of shared tools, processes, policies and service provision.
• Aggregate and author new procedures and processes for internal tool development projects
• Define conditions for evaluating existing methodologies, coordinate pilot projects and analyze results
• Author workflow documentation for better practices within CoreQV
• Meet daily with other Operations staff to review and prioritize on-going work
• Facilitate brainstorming sessions focused on defining new tools and processes

BACKGROUND AND QUALIFICATIONS

• Expert-level experience in working with databases and workflow tools to create and manage tasks, and to report and analyse results.
• Excellent knowledge of standard office tools, including Word, Excel, PowerPoint, Visio, Outlook and Power BI.
• Excellent interpersonal and written communication skills, able to influence others within area of expertise; must be fluent in English.
• Strong analytical and strategic thinking skills.
• Ability to maintain a positive and professional attitude under pressure, operating with a high degree of integrity

Please note that the nature of our business may require that certain aspects of this job description may be subject to modification and change during the individual's period of employment.

City:

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Community / Marketing Title: Operations Analyst

Company Profile:

We are a global team of creators, storytellers, technologists, experience originators, innovators and so much more. We believe amazing games and experiences start with teams as diverse as the players and communities we serve. At Electronic Arts, the only limit is your imagination.

EEOText:

About Electronic Arts

Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.

We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Days Open: 83

Can this position be remote?:

EEO Employer Verbiage:

About Electronic Arts

Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.

We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.