Systems Administrator

Location: Austin, TX, USA

Notice

This position is no longer open.

Requisition Number: 158443

Position Title: Senior Systems Administrator

External Description:

We are EA

And we make games – how cool is that? In fact, we entertain millions of people across the globe 24x7 with the most amazing and immersive interactive software in the industry. But making games and delivering a player experience is hard work. That’s why we employ the most creative, resourceful and passionate people in the industry.

The Challenge Ahead:

The Mission Control Center (MCC) resides within the EA Digital Platforms Technical Operations team which oversees the infrastructure that our games run on. The MCC is the central contact for the Digital Platform team and plays an essential role in driving online ‘always on’ services keeping a watchful eye over all monitored endpoints to provide a continuous 24X7 uptime for our partners.

The Impact you’ll make:

In a fast-paced world, access to games should be fast too. Whether it is a quick game over lunch or meeting friends online at a specific time to play a few matches, when people want to play games -- we want to be there for them. The MCC team will ensure a positive gaming experience by driving quick incident response to minimize player impact. That can only be done with a great team, inter-team collaboration, and at least a little fun.

We’re looking for a Systems Administrator to:

You will report to the Senior Manager and be the first point of contact for systems related issues
You will triage issues, provides an initial evaluation of the issue, performs troubleshooting steps and assists our internal Tier 3 engineers ensuring that our escalation process and procedures are followed.
You will create and add documentation to our knowledge base and run books for all elements that are monitored by our MCC
You will participate in projects to improve the activity performed by MCC
Understand the demands a 24x7 real-time online operational environment requires
You provide daily oversight of MCC incidents to include monitoring/tracking systems related incidents
You will help build EAs technical knowledge base, run books and escalation policies for daily issue resolution for systems and site management
You will provide technical expertise in identifying and developing systems and procedures that are cost-effective and meet user requirements
You will analyze data to help provide results of emergency management and disaster recovery drills as defined by agreed incident escalation and disaster recovery policies
You will partner with other EA Operational teams to reduce systems downtime
You will use technical and hierarchical escalation methods to ensure the successful resolution of incidents within the agreed SLAs
You will ensure MCC notification and escalation procedures are followed
Designs and develops scripting and other automation tasks
You will partner with external teams to develop and implement improved deployment practices
You will troubleshoot application, network, and server level problems for internal systems
Maintains Backup systems and perform regular system backups and test restore
Review log files and other server monitoring data for problems and perform proactive maintenance

The next EA Systems Administrator needs:

You have experience with Cloud services deployments, understanding of existing Cloud technology offerings, and experience with integrated public cloud services
3+ years of experience with Systems Operations/Engineering organizational responsibilities which include ownership and management of incident escalation, resolution tracking, and resolution reporting
Understand application transport and network infrastructure protocols (e.g., TCP/IP, DNS, and DHCP)
Have experience or knowledge of Network Operations Center best practices
Crisis management skills
Can define problems, document and establish facts to draw valid conclusions
Have experience with OS security fundamentals for publicly accessible Linux servers
Have experience with common Linux and/or Unix Systems administration tools
Are flexible as the position will require shift work to include weekends and holidays

City:

State:

Community / Marketing Title: Systems Administrator

Company Profile:

We are a global team of creators, storytellers, technologists, experience originators, innovators and so much more. We believe amazing games and experiences start with teams as diverse as the players and communities we serve. At Electronic Arts, the only limit is your imagination.

EEOText:

About Electronic Arts

Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.

We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Days Open: 35

Can this position be remote?:

EEO Employer Verbiage:

About Electronic Arts